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Title / Author
Status
Hozzászólás?
Activity
18
Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
2020. jan. 16.
Collecting Feedback
0
22
Email replies to notes show as replies, want to be notes
Tim
2020. jan. 16.
Collecting Feedback
0
22
Improve Ticket Deflection
Thorsten Breuer
2020. jan. 14.
Collecting Feedback
0
22
SLA Filters: set a default view
Marion Abramo
2020. jan. 9.
Collecting Feedback
0
25
Temporary link to set agents password
Barry
2020. jan. 3.
Collecting Feedback
0
17
See Registered Article Views in List View
Steve, Lam Hang
2020. jan. 2.
Collecting Feedback
0
13
Allow agents to select an approver from all registered users
Azeem Javed
2020. jan. 2.
Collecting Feedback
0
14
Proper search and partial search for the user
Marion Abramo
2019. dec. 31.
Collecting Feedback
0
20
Disable at Organization Level
Kevin Smith
2019. dec. 19.
Collecting Feedback
1
22
Associate Email Domains via API
Mitchell
2019. dec. 19.
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
2019. dec. 18.
Collecting Feedback
0
8
Automatically save custom field entries in the agent interface
April
2019. dec. 16.
Collecting Feedback
0
12
Attachments in forwarded messages
Sophia Mayrwöger
2019. dec. 16.
Collecting Feedback
0
27
Mass unfollow tickets
Krys Pratt
2019. dec. 12.
Collecting Feedback
0
19
Notification templates
Eric VanTol
2019. dec. 11.
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
2019. dec. 5.
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
2019. dec. 2.
Collecting Feedback
0
26
Hide parent department from users
Kirzten Cassielle Marquez
2019. nov. 29.
Collecting Feedback
0
13
View SLA status in List View
Errol
2019. nov. 28.
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
2019. nov. 27.
Collecting Feedback
0
21
New user interface - bug & request
Samuel Waser
2019. nov. 26.
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Eric VanTol
2019. nov. 26.
Collecting Feedback
0
14
Associate tickets with other organizations
Eric VanTol
2019. nov. 26.
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
2019. nov. 21.
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Quentin
2019. nov. 19.
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Mike Huisman
2019. nov. 18.
Collecting Feedback
0
21
Allow Week to Start on Monday
Quentin
2019. nov. 18.
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
2019. nov. 13.
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
2019. nov. 13.
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
2019. nov. 12.
Collecting Feedback
0
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
2019. nov. 9.
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
2019. nov. 7.
Collecting Feedback
2
18
Link more than one Ticket at a Time
Barry
2019. okt. 30.
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
2019. okt. 29.
Collecting Feedback
0
10
Handle re-sizing Guide content better for different screen sizes
Dave Topan
2019. okt. 29.
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
2019. okt. 28.
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
2019. okt. 28.
Collecting Feedback
0
17
Update ticket properties from variable in email text/body
Francois Pienaar
2019. okt. 28.
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
2019. okt. 24.
Collecting Feedback
0
15
Ability to use "Display Name' from AD as default agent name
Francois Pienaar
2019. okt. 21.
Collecting Feedback
0
8
Add Ordered by Date Assigned
Kyle Oliveira
2019. okt. 16.
Collecting Feedback
0
11
Agent Email Notifications Department Specific
Joel Jimenez
2019. okt. 16.
Collecting Feedback
0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Tony Lomanto
2019. okt. 16.
Under Review
0
12
Search for Article Custom Fields
Fusako Iwaya
2019. okt. 14.
Collecting Feedback
0
13
Open shareable link to dashboard with Autorefresh ON
Henning Beck
2019. okt. 11.
Collecting Feedback
0
16
Relative Time vs Actual Time as Agent Preference
Kyle Oliveira
2019. okt. 8.
Collecting Feedback
0
14
Allow News Notifications to be sent out After Publication
Stuart Gall
2019. okt. 8.
Collecting Feedback
0
8
Add language recognition to Microsoft Translator Text app
Koen Glotzbach
2019. okt. 7.
Collecting Feedback
0
11
Show Parent Custom Fields for Articles
Fusako Iwaya
2019. okt. 3.
Collecting Feedback
0
13
Improve the behaviour of the ID display option in ticket filters
ayşegül
2019. okt. 2.
Collecting Feedback
0