Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Published: 4. tra 2023.
031. kol 2023. -
Improve helpdesk performance with lots of tickets
Published: 19. lip 2023.
019. lip 2023. -
What does marking a ticket as spam do?
Published: 20. lip 2023.
022. lip 2023. -
How am I able to setup ticket assignment workflows?
Published: 22. lip 2023.
024. kol 2023. -
Automatically increase urgency for tickets from Organization Managers
Published: 22. lip 2023.
031. kol 2023. -
How can I remove links to Deskpro from email notifications?
Published: 24. kol 2023.
024. kol 2023. -
Is time counted from when an SLA is applied?
Published: 10. velj 2015.
124. kol 2023. -
How do I disable keyboard shortcuts?
Published: 30. lip 2023.
030. lip 2023. -
How do I automatically assign agents to tickets they reply to using email?
Published: 30. lip 2023.
013. ruj 2023. -
How do I generate debug information for a ticket ?
Published: 20. srp 2023.
013. ruj 2023. -
How do I only display the Help Center Welcome Message to User's who are logged in?
Published: 21. srp 2023.
021. srp 2023. -
I'm having trouble with agents not receiving SMS alerts
Published: 17. kol 2023.
017. kol 2023. -
How can I make agents record a solution for each ticket?
Published: 24. kol 2023.
024. kol 2023. -
I can't load the Help Center editor
Published: 17. kol 2023.
017. kol 2023. -
How do I add a custom favicon to the Help Center?
Published: 24. kol 2023.
024. kol 2023. -
How to Download a Process Log
Published: 29. kol 2023.
029. kol 2023. -
Hide Option to Upload an Account Photo in Help Center
Published: 24. kol 2023.
024. kol 2023. -
How do I automatically tell users who submit tickets by email to use the Help Center?
Published: 13. ruj 2023.
013. ruj 2023. -
How can I automatically respond to users to let them know our office is closed?
Published: 7. ruj 2023.
07. ruj 2023. -
How do I prevent a specific agent being assigned tickets?
Published: 10. kol 2023.
010. kol 2023. -
How can I change the name of the "Contact Us" tab?
Published: 30. kol 2023.
030. kol 2023. -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 13. ruj 2023.
013. ruj 2023. -
How do I customize my embedded contact form?
Published: 30. kol 2023.
030. kol 2023. -
How Do I Convert A Normal User to An Agent?
Published: 1. kol 2023.
01. kol 2023. -
How do I remove agent names in the 'From:' field of emails?
Published: 29. kol 2023.
029. kol 2023. -
I'm having trouble with an error: "Email address already exists"
Published: 29. kol 2023.
029. kol 2023. -
Can I change the title of the 'Department' field on the contact form?
Published: 14. stu 2018.
010. kol 2023. -
I'm having trouble getting Jira-related triggers to work
Published: 10. kol 2023.
010. kol 2023. -
How do I use ticket SLAs?
Published: 10. kol 2023.
010. kol 2023. -
Ticket followers replying by email is going to the user not the agent
Published: 30. kol 2023.
030. kol 2023. -
How can I show a list of Ticket Followers in an email notification?
Published: 10. kol 2023.
016. kol 2023. -
Download ticket results as CSV
Published: 17. kol 2023.
017. kol 2023. -
Creating Effective Custom New Ticket Contact Forms
Published: 10. velj 2022.
021. kol 2023. -
What are the different interfaces in Deskpro?
Published: 17. kol 2023.
021. kol 2023. -
What are the default triggers for?
Published: 22. sij 2015.
025. kol 2023. -
How do I find the ID number of a Deskpro field or other item?
Published: 29. kol 2023.
029. kol 2023. -
Why are some automatic Replies added as an Agent Note?
Published: 29. kol 2023.
029. kol 2023. -
Overriding Messenger settings
Published: 30. kol 2023.
030. kol 2023. -
How to display a ticket custom field in an email template or Help Center template
Published: 30. kol 2023.
031. kol 2023. -
Gmail/Google Apps "modern security standards" email error
Published: 31. kol 2023.
031. kol 2023. -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13. sij 2015.
01. ruj 2023. -
Can I use Active Directory to sign in my agents?
Published: 8. ruj 2023.
08. ruj 2023. -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Published: 11. ruj 2023.
011. ruj 2023. -
How to inspect AJAX requests with Chrome tools
Published: 11. ruj 2023.
011. ruj 2023. -
JIRA integration app
Published: 12. ruj 2023.
012. ruj 2023. -
Using the Deskpro API browser
Published: 13. ruj 2023.
013. ruj 2023. -
How can I best manage Out of Office Agent accounts?
Published: 13. ruj 2023.
06. lis 2023. -
How does Deskpro match email replies to their proper tickets?
Published: 13. ruj 2023.
013. ruj 2023. -
How do I change the fields on the ticket form?
Published: 19. ruj 2023.
019. ruj 2023. -
Can I import data from other systems or helpdesks?
Published: 19. ruj 2023.
020. ruj 2023.