Remarques - Deskpro Support

Titre	Modification de statut	Commentaires
Filter for "Last Agent Note"	Planning Collecting Feedback	2
Sort list pane view by clicking on head of column	… Collecting Feedback	1
Please add search articles by author	… Collecting Feedback	0
Testing for Office Hours in Templates	… Collecting Feedback	0
Ability to filter tickets by JIRA status	… Collecting Feedback	0
Delegate the maintenance of Knowledgebase articles to non-Agents	… Collecting Feedback	0
Group Custom Reports	Planning Collecting Feedback	2
Add Today as relative date	Planning In Development	2
Tickets filter in mobile version	… Collecting Feedback	0
Add an attachement using the JIRA app in Deskpro	Planning Collecting Feedback	1
Disregard tickets ONHOLD from SLA-plan	Planning In Development	3
Agent Unable to Set Language on New Ticket	… Collecting Feedback	0
List of user Downloads through the REST API	… Collecting Feedback	0
Enable Trigger on Billing & Logs add/update	… Collecting Feedback	0
Condensed view of Ticket & messages in Agent Interface	… Collecting Feedback	0
Reorder custom choices - Nesting	… Collecting Feedback	0
Ticket locked information to be smaller	Planning Collecting Feedback	1
Round Robin Queue outside Working Hours	… Collecting Feedback	1
Ability to have different working hours for different days of the week	… Collecting Feedback	2
Away from Desk to disable Round Robin for Agent	Planning Collecting Feedback	4
API should return ID of "predefined choices" custom field	… Collecting Feedback	0
Allow the use of variables in signatures.	… Collecting Feedback	2
Copy form layout from another department	… Collecting Feedback	0
Working hours taken into account in escalations OR SLAs to be completed by actions	Planning Under Review	4
Would like more settings on ticket archiving	… Collecting Feedback	0
On hold in reporting	… Collecting Feedback	0
Chat fields required to help with chat reporting	… Collecting Feedback	0
Tasks Included in Quick Search Results	… Collecting Feedback	0
Include Full Date Instead of "x days ago" on tickets	Planning Collecting Feedback	2
Add agents to teams while AD synchronization	… Collecting Feedback	0
Provide API Mechanism to authenticate users against Deskpro DB	… Collecting Feedback	0
Ability to customize satisfaction survey questions	Planning Collecting Feedback	2
Department separation	… Collecting Feedback	0
Adding a drop down for user CC selection when creating a ticket	… Collecting Feedback	1
Allow agent filtering on Ticket Satisfaction reports	… Collecting Feedback	1
Add agent permission to view \ hide Notes field.	… Collecting Feedback	0
Addition of a Time Stamp Variable for Snippets	… Collecting Feedback	0
Customization of who the Customer Satisfaction Survey is sent to	… Collecting Feedback	0
Allowing for text to be added above Reply Line	… Collecting Feedback	0
Tasks visible to clients (by agent choice) based on ticket	… Collecting Feedback	1
System wide holiday & working hours definition	Planning Collecting Feedback	3
Mailchimp Integration	Planning Under Review	0
Allow for “Internal Only Tickets”	… Collecting Feedback	3
Create an OR function for custom filters	Planning Collecting Feedback	4
Allow us to send a CC to additional emails on the account	… Collecting Feedback	1
Give Users Service (Support) Credits to use as part of their support contract	… Collecting Feedback	1
Option to alphabetize category list items	Planning Collecting Feedback	0
More conversation in linked tickets created	Planning Collecting Feedback	0
Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests	Planning Collecting Feedback	0
Department ticket bubble color	Planning Collecting Feedback	0

Titre

Modification de statut

Commentaires

Activité

Filter for "Last Agent Note"

Planning Collecting Feedback

2