Vue Liste Modification de statut Titre Modification de statut Commentaires Activité Ticket Number on Task Reminders Planning Under Review 1 BG Option to Disable Agent IM Under Review 2 ans Collecting Feedback 3 RM MW CD N Let the agent know when the department was bcc'd and not the recipient … Collecting Feedback 1 CM MM Viewing agent-only notes Planning Under Review 2 MJ MS SH Add time and\or charges under the properties tab. … Collecting Feedback 0 J Ability to CC (carbon copy) through JSON API … Collecting Feedback 0 M See and select tickets from within the Reporting menu … Collecting Feedback 0 C Adding in "The user has been waiting for..." to Type list for Ticket SLAs Planning Under Review 1 BW Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane Planning Collecting Feedback 1 CH Change author of articles … Collecting Feedback 1 S A Load-balanced ticket distribution Planning Collecting Feedback 1 SM SH Printing / saving PDF of a User Record … Collecting Feedback 0 JB Attach file using the JIRA App Planning Collecting Feedback 2 A MW DS Custom fields on ticket message in agent interface … Collecting Feedback 0 TJ Ability to disable sending chat transcripts to users … Collecting Feedback 0 C More settings for ticket deflection … Collecting Feedback 0 Split permissions out such it's possible to only inhibit edits to replies sent externally. … Collecting Feedback 1 MB Windows 10 Mobile App … Collecting Feedback 0 I incorporate a "you can book me" feature. Planning In Development 1 SH Custom Fields Dependent on Organization … Collecting Feedback 0 NK Additional Avatar Sources … Collecting Feedback 0 WP Regarding Article, comment validation … Collecting Feedback 0 K Granular Field Visibility Access in the CRM … Collecting Feedback 0 MS Mass Action Add "Problem","Note", and "Merge" Planning Collecting Feedback 6 NK D BB C Display Options for Layouts Planning Collecting Feedback 2 KO SW AF @ Mentions in snippets Planning In Development 1 MB Show fail date as a Display option Planning Collecting Feedback 1 M SK Working Hours for ticket triggers and escalations Planning Collecting Feedback 3 J SW C AJ Allow recently created articles on KB to be marked as *NEW* … Collecting Feedback 0 Macros that prompt for input … Collecting Feedback 0 SM Macros outside of tickets … Collecting Feedback 0 SM Display CAPTCHA on first page of Feedback … Collecting Feedback 0 SM Task creation usability enhancement Planning In Development 1 SM Ability to edit published knowledgebase articles, but keep edits as draft Planning Collecting Feedback 2 PJ RU c Organization users' time zone matching made easier … Collecting Feedback 0 PK I want to be able to set a Users name and email automatically in the Chat Widget Planning Collecting Feedback 1 JT PE Deactivate or limit API logging … Collecting Feedback 0 Search via the Product root/familiy as well as version … Collecting Feedback 0 MB Send email to Teams as well as individuals … Collecting Feedback 0 JG Replying to tickets by email that can add follower … Collecting Feedback 0 MS Ability to search inside of attachment like PDF and word and text files … Collecting Feedback 0 MS Exchange public folder support … Collecting Feedback 1 TJ MR Adjustable column headers in agent interface … Collecting Feedback 0 MJ Hide disabled users from Agent searches … Collecting Feedback 0 SF More control over SLA alerts … Collecting Feedback 0 J Adding a Service Catalog within Deskpro (ITIL) … Collecting Feedback 0 Possibility to translate Signature … Collecting Feedback 0 MM Make time registration as duty field mandatory for agent … Collecting Feedback 0 AB Add download hotlinks via API … Collecting Feedback 0 JS Toggle showing user email address … Collecting Feedback 0 JB Page précédente1Page 1…18Page 1819Page 1920Page 2021Page actuelle22Page 2223Page 2324Page 24Page suivante
