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Admins to set ticket filter views globally
Simone Cesana
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Show Notes seperately from replies on agent UI
chris o'brien
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Ability to change message order and date view in the helpcenter
Robert Tanka
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Voice - extra options for Voice queue settings
Jeff Hauman
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Merge History and Search field in top navigation bar
Michael W.
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For agents to get a notification when a new user is registered
Jackie Macapanpan
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The ability to duplicate department settings/permissions etc
Cristian Gandos
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Time based triggers for recurring actions
Michael W.
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Triggers for persons and organisation
Michael W.
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Ability to save filters for Persons/Organisations
Michael W.
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Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
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Bulk Delete Agents
Shawn Morris
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Dynamic dropdown custom ticket fields
Ahmad Sahrizal
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The ability to have a second ordering feature
Christian Cantinelli
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The ability to set admins for specific brands
Monitzer Bernhard / AQIPA
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Let agents include tasks and comments when printing tickets
Christian Mattart
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Most used contacts option
Mindaugas
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Warning / notification to reassign tickets before deleting user
Manoj K Manda
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Lock icon in condensed ticket list view
Jason McGrath
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Notifications for attachments removed from emails due to file size
chris o'brien
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Limit total number of tickets assigned to an agent
thiago
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Prevent users from resolving tickets
Tommy Jackson
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Add an expiry date for Customer Satisfaction Survey
Demi Conde
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Search by attachment name
Mindaugas
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How to make Message and Subject field not required
Jackie Macapanpan
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1
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Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
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Change search defaults
Azeem Javed
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recall message
Adam Johnson
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Custom fields for Guides
Theresa Harbor
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For the omni search to also search attachment names
Mindaugas
۲۸ آبان ۱۳۹۹ ه‍.ش.
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Reporting on articles with searchwords
Fusako Iwaya
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Ability to update a ticket based off it's linked ticket
Amabel Watkins
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Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
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Add predefined articles to chat widget
Alan O'Flaherty
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Allow admin to set agents offline for chat and voice
Danelle McKeown
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See an overview of ticket content without opening.
Mindaugas
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Custom Fields for Agent Profile
Stephan Koch
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Community Topic Filter view - want to see 'All'
Marion Abramo
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