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Bug Report Suggestion DPQL Reports
Submit Feature Request
Bug Report Suggestion DPQL Reports
انتقادات و پیشنهادات
انتقادات و پیشنهادات
Submit Feature Request
Bug Report Suggestion DPQL Reports
Likes
Title / Author
Status
نظرات
Activity
3
Add an expiry date for Customer Satisfaction Survey
Demi Conde
۵ اسفند ۱۳۹۹
Collecting Feedback
0
3
Search by attachment name
Mindaugas
۵ اسفند ۱۳۹۹
Collecting Feedback
1
2
How to make Message and Subject field not required
Jackie Macapanpan
۵ اسفند ۱۳۹۹
Collecting Feedback
2
3
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
۲۴ آذر ۱۳۹۹
Collecting Feedback
0
0
Change search defaults
Azeem Javed
۲۴ آذر ۱۳۹۹
Collecting Feedback
0
9
recall message
adam johnson
۵ اسفند ۱۳۹۹
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
۲۰ آذر ۱۳۹۹
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen Glotzbach
۵ اسفند ۱۳۹۹
Report
0
5
Custom fields for Guides
Theresa Harbor
۱۱ آذر ۱۳۹۹
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
۱۱ آذر ۱۳۹۹
Collecting Feedback
0
0
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
۴ آذر ۱۳۹۹
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
۲۸ آبان ۱۳۹۹
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
۱۱ اسفند ۱۳۹۹
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
۲۶ آبان ۱۳۹۹
Collecting Feedback
0
8
A permission that allows agents to only see certain CRM usergroups
Jared
۱۶ آبان ۱۳۹۹
Collecting Feedback
0
5
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
۱۴ آبان ۱۳۹۹
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
۵ اسفند ۱۳۹۹
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
۷ آبان ۱۳۹۹
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
۵ اسفند ۱۳۹۹
Collecting Feedback
0
6
Custom Fields for Agent Profile
Stephan Koch
۵ اسفند ۱۳۹۹
Collecting Feedback
2
0
Community Topic Filter view - want to see 'All'
Marion Abramo
۵ اسفند ۱۳۹۹
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Mindaugas
۲۸ مهر ۱۳۹۹
Collecting Feedback
0
2
Character validation on the account registration form
Daniel Hefner
۲۴ مهر ۱۳۹۹
Collecting Feedback
0
3
Mark agent as absent / enter substitution for agent
Thorsten Breuer
۵ اسفند ۱۳۹۹
Report
1
1
Customise time options for follow ups
Mark Edwards
۲۲ مهر ۱۳۹۹
Collecting Feedback
0
3
Improve error messages when failing to view attachments
Christoph Strauss
۲۲ مهر ۱۳۹۹
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
۱۸ مهر ۱۳۹۹
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
۱۷ مهر ۱۳۹۹
Collecting Feedback
0
6
Link knowledge base articles into ticket
Ahmad Sahrizal
۱۵ مهر ۱۳۹۹
Collecting Feedback
0
5
Language detection for voicemail transcripts
David
۹ مهر ۱۳۹۹
Collecting Feedback
1
5
Download multiple tickets at once
Stephanie Pelayo
۹ مهر ۱۳۹۹
Collecting Feedback
1
2
Trigger criteria for ticket including ticket charge
Azeem Javed
۷ مهر ۱۳۹۹
Collecting Feedback
0
13
HelpCenter with Sidebar
Tommy Jackson
۷ مهر ۱۳۹۹
Collecting Feedback
0
4
Notifications for when there is a connection issue between Deskpro and our mail server
Ozan Can Gogus
۷ مهر ۱۳۹۹
Collecting Feedback
0
3
Create a Permission for User Groups to Access the Helpcenter Editor
Alvin Lobo
۴ مهر ۱۳۹۹
Collecting Feedback
0
2
See forwarded messages as separate entries in message log
Barry
۳ مهر ۱۳۹۹
Collecting Feedback
0
2
Personalise chat ringtone for agents
An Nguyen
۳ مهر ۱۳۹۹
Collecting Feedback
1
3
Locking 'ordered by' for agents
Niall Dunphy
۳ مهر ۱۳۹۹
Collecting Feedback
0
2
Login cookie from other system
Anand Athi
۳۱ شهریور ۱۳۹۹
Collecting Feedback
0
2
A print button for the guides/Bug with current printing
Brandon
۳۱ شهریور ۱۳۹۹
Collecting Feedback
0
4
Ability to edit the chain of ticket messages when forwarding a ticket
Mindaugas
۲۷ شهریور ۱۳۹۹
Collecting Feedback
0
2
Glossary in PDF
Thorsten Breuer
۲۵ شهریور ۱۳۹۹
Collecting Feedback
0
3
Add Markdown support for Knowledge Base articles
Doug Schmidt
۲۱ شهریور ۱۳۹۹
Collecting Feedback
2
7
Option to prioritise the Reply-To header when an email is received from a specific email address
Anand Athi
۲۰ شهریور ۱۳۹۹
Collecting Feedback
0
1
Option to insert translation of a KB article into a ticket comment
Christoph Strauss
۱۳ شهریور ۱۳۹۹
Report
0
10
Translation option for News
Andreas Axelstén
۱۲ شهریور ۱۳۹۹
Collecting Feedback
0
1
Ask user for feedback when rating an article negative
Thorsten Breuer
۱۲ شهریور ۱۳۹۹
Collecting Feedback
0
2
Search should also include download categories
Christoph Strauss
۱۱ شهریور ۱۳۹۹
Collecting Feedback
0
1
Track the page a chat was initiated from when the widget is embedded
Matt Goldfarb
۵ شهریور ۱۳۹۹
Collecting Feedback
0
2
Option to update the brand of a published article or topic
Theresa Harbor
۴ شهریور ۱۳۹۹
Collecting Feedback
0