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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
انتقادات و پیشنهادات
انتقادات و پیشنهادات
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
نظرات
Activity
1
Counting Call Transfers by Agents
Jeff Hauman
Esfand 20, 1399 AP
Collecting Feedback
0
10
Clone brands
Evgeniy
Esfand 18, 1399 AP
Collecting Feedback
1
20
Message warnings
Lisa Barrett
Esfand 15, 1399 AP
Collecting Feedback
0
11
Allow redirects from archived articles to published articles
Natalie Wlock
Esfand 12, 1399 AP
Collecting Feedback
0
3
Admins to set ticket filter views globally
Simone Cesana
Esfand 5, 1399 AP
Collecting Feedback
0
1
Show Notes seperately from replies on agent UI
chris o'brien
Esfand 5, 1399 AP
Report
0
6
DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Alex McCaffrey
Esfand 11, 1399 AP
Report
0
5
Ability to change message order and date view in the helpcenter
Robert Tanka
Bahman 30, 1399 AP
Collecting Feedback
0
1
Voice - extra options for Voice queue settings
Jeff Hauman
Bahman 29, 1399 AP
Collecting Feedback
0
3
Merge History and Search field in top navigation bar
Michael W.
Esfand 5, 1399 AP
Report
0
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
Robert Tanka
Bahman 24, 1399 AP
Collecting Feedback
0
4
For agents to get a notification when a new user is registered
Jackie Macapanpan
Bahman 22, 1399 AP
Collecting Feedback
0
50
The ability to duplicate department settings/permissions etc
Cristian Gandos
Bahman 17, 1399 AP
Collecting Feedback
0
3
Time based triggers for recurring actions
Michael W.
Esfand 5, 1399 AP
Report
0
0
Triggers for persons and organisation
Michael W.
Esfand 5, 1399 AP
Report
0
1
Ability to save filters for Persons/Organisations
Michael W.
Esfand 5, 1399 AP
Report
0
0
Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
Esfand 5, 1399 AP
Report
0
5
Bulk Delete Agents
Shawn Morris
Bahman 16, 1399 AP
Collecting Feedback
0
24
Dynamic dropdown custom ticket fields
Ahmad Sahrizal
Bahman 15, 1399 AP
Collecting Feedback
1
2
The ability to have a second ordering feature
Christian Cantinelli
Bahman 14, 1399 AP
Collecting Feedback
0
7
Image auto-resizing and lightbox functionality when creating Publish content
Jason Gillan
Bahman 14, 1399 AP
Collecting Feedback
3
5
Different feedback forms for tickets from different departments
masumeh
Bahman 13, 1399 AP
Collecting Feedback
0
11
The ability to set admins for specific brands
Monitzer Bernhard / AQIPA
Bahman 9, 1399 AP
Collecting Feedback
0
0
Let agents include tasks and comments when printing tickets
Christian Mattart
Esfand 5, 1399 AP
Report
0
10
Most used contacts option
Mindaugas
Bahman 3, 1399 AP
Collecting Feedback
0
3
Warning / notification to reassign tickets before deleting user
Manoj K Manda
Ordibehesht 16, 1400 AP
Collecting Feedback
0
3
Lock icon in condensed ticket list view
Jason McGrath
Esfand 5, 1399 AP
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
chris o'brien
Esfand 5, 1399 AP
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
thiago
Esfand 5, 1399 AP
Collecting Feedback
0
1
Prevent users from resolving tickets
Tommy Jackson
Esfand 5, 1399 AP
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Demi Conde
Esfand 5, 1399 AP
Collecting Feedback
0
4
Search by attachment name
Mindaugas
Esfand 5, 1399 AP
Collecting Feedback
1
2
How to make Message and Subject field not required
Jackie Macapanpan
Esfand 5, 1399 AP
Collecting Feedback
2
3
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
Azar 24, 1399 AP
Collecting Feedback
0
0
Change search defaults
Azeem Javed
Azar 24, 1399 AP
Collecting Feedback
0
10
recall message
adam johnson
Esfand 5, 1399 AP
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
Azar 20, 1399 AP
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen Glotzbach
Esfand 5, 1399 AP
Report
0
5
Custom fields for Guides
Theresa Harbor
Azar 11, 1399 AP
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
Azar 11, 1399 AP
Collecting Feedback
0
0
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
Azar 4, 1399 AP
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
Aban 28, 1399 AP
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
Esfand 11, 1399 AP
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
Aban 26, 1399 AP
Collecting Feedback
0
8
A permission that allows agents to only see certain CRM usergroups
Jared
Aban 16, 1399 AP
Collecting Feedback
0
5
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
Aban 14, 1399 AP
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
Esfand 5, 1399 AP
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
Aban 7, 1399 AP
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
Esfand 5, 1399 AP
Collecting Feedback
0
6
Custom Fields for Agent Profile
Stephan Koch
Esfand 5, 1399 AP
Collecting Feedback
2