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Activity
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Customise time options for follow ups
Mark Edwards
Mehr 22, 1399 AP
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Let agent choose default response status
Gary Ramos
Mehr 17, 1399 AP
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Link knowledge base articles into ticket
Ahmad Sahrizal
Mehr 15, 1399 AP
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Download multiple tickets at once
Stephanie Pelayo
Mehr 9, 1399 AP
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1
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HelpCenter with Sidebar
Tommy Jackson
Mehr 7, 1399 AP
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Personalise chat ringtone for agents
An Nguyen
Mehr 3, 1399 AP
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Locking 'ordered by' for agents
Niall Dunphy
Mehr 3, 1399 AP
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Login cookie from other system
Anand Athi
Shahrivar 31, 1399 AP
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Glossary in PDF
Thorsten Breuer
Shahrivar 25, 1399 AP
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Add Markdown support for Knowledge Base articles
Doug Schmidt
Shahrivar 21, 1399 AP
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2
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Translation option for News
Andreas Axelstén
Shahrivar 12, 1399 AP
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Ask user for feedback when rating an article negative
Thorsten Breuer
Shahrivar 12, 1399 AP
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Search should also include download categories
Christoph Strauss
Shahrivar 11, 1399 AP
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Next reply time on an SLA
Niall Dunphy
Mordad 31, 1399 AP
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3
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Link Glossary to Guide Topics
Theresa Harbor
Mordad 27, 1399 AP
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1
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API Regex pattern search
Kenneth
Mordad 22, 1399 AP
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IT Support Manager
Gerry Hooper
Mordad 11, 1399 AP
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Sorting Macros
Geoff Knight
Mordad 1, 1399 AP
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Forward and resolve in one step
Trendfire
Tir 25, 1399 AP
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Automatic approval reminders
Patrick Wijntjes
Tir 23, 1399 AP
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Sorting registered views in publish area
Thorsten Breuer
Tir 23, 1399 AP
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Sort awaiting agent tickets by sub-status
Dustin J. Albright
Tir 6, 1399 AP
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1
Structured report permissions
Robert Tanka
Tir 5, 1399 AP
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Bulk-Remove Users
Malou Axelstén
Tir 5, 1399 AP
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2