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Suggestion DPQL Reports Bug Report Design Feedback
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
انتقادات و پیشنهادات
انتقادات و پیشنهادات
Submit Feature Request
Suggestion DPQL Reports Bug Report Design Feedback
Likes
Title / Author
Status
نظرات
Activity
21
Hiding Inactive users and organizations
E Lee
Bahman 21, 1398 AP
Collecting Feedback
1
65
Only allow user to start chatting once agent has joined
Joël Messas
Bahman 21, 1398 AP
Collecting Feedback
1
15
Add option for agent to resend a chat transcript to a user
Ahmad Sahrizal
Bahman 17, 1398 AP
Collecting Feedback
0
17
More specific search functionality (navigate directly to the message a searched string is contained in)
Marcus Bell
Bahman 17, 1398 AP
Collecting Feedback
0
16
Deskpro mobile apps should support clickable links in messages/notes
Katelyn
Bahman 17, 1398 AP
Collecting Feedback
0
15
Advanced Search for Followers and OR Function
Steve, Lam Hang
Bahman 15, 1398 AP
Collecting Feedback
1
21
Add ITIL functionality
Gerry Hooper
Bahman 11, 1398 AP
Collecting Feedback
0
8
Improvements to the auto-responder functionality
Quentin
Bahman 9, 1398 AP
Collecting Feedback
0
18
Copy SLA settings
Robert Tanka
Dey 30, 1398 AP
Collecting Feedback
0
14
Ticket search defaults
Marion Abramo
Dey 27, 1398 AP
Collecting Feedback
0
18
Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
Dey 26, 1398 AP
Collecting Feedback
0
22
Email replies to notes show as replies, want to be notes
Tim
Dey 26, 1398 AP
Collecting Feedback
0
22
Improve Ticket Deflection
Thorsten Breuer
Dey 24, 1398 AP
Collecting Feedback
0
22
SLA Filters: set a default view
Marion Abramo
Dey 19, 1398 AP
Collecting Feedback
0
25
Temporary link to set agents password
Barry
Dey 13, 1398 AP
Collecting Feedback
0
17
See Registered Article Views in List View
Steve, Lam Hang
Dey 12, 1398 AP
Collecting Feedback
0
13
Allow agents to select an approver from all registered users
Azeem Javed
Dey 12, 1398 AP
Collecting Feedback
0
14
Proper search and partial search for the user
Marion Abramo
Dey 10, 1398 AP
Collecting Feedback
0
20
Disable at Organization Level
Kevin Smith
Azar 28, 1398 AP
Collecting Feedback
1
22
Associate Email Domains via API
Mitchell
Azar 28, 1398 AP
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
Azar 27, 1398 AP
Collecting Feedback
0
8
Automatically save custom field entries in the agent interface
April
Azar 25, 1398 AP
Collecting Feedback
0
12
Attachments in forwarded messages
Sophia Mayrwöger
Azar 25, 1398 AP
Collecting Feedback
0
27
Mass unfollow tickets
Krys Pratt
Azar 21, 1398 AP
Collecting Feedback
0
19
Notification templates
Eric VanTol
Azar 20, 1398 AP
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
Azar 14, 1398 AP
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
Azar 11, 1398 AP
Collecting Feedback
0
26
Hide parent department from users
Kirzten Cassielle Marquez
Azar 8, 1398 AP
Collecting Feedback
0
13
View SLA status in List View
Errol
Azar 7, 1398 AP
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
Azar 6, 1398 AP
Collecting Feedback
0
21
New user interface - bug & request
Samuel Waser
Azar 5, 1398 AP
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Eric VanTol
Azar 5, 1398 AP
Collecting Feedback
0
14
Associate tickets with other organizations
Eric VanTol
Azar 5, 1398 AP
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
Aban 30, 1398 AP
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Quentin
Aban 28, 1398 AP
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Mike Huisman
Aban 27, 1398 AP
Collecting Feedback
0
21
Allow Week to Start on Monday
Quentin
Aban 27, 1398 AP
Collecting Feedback
2
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
Aban 22, 1398 AP
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
Aban 22, 1398 AP
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
Aban 21, 1398 AP
Collecting Feedback
0
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
Aban 18, 1398 AP
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
Aban 16, 1398 AP
Collecting Feedback
2
19
Link more than one Ticket at a Time
Barry
Aban 8, 1398 AP
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
Aban 7, 1398 AP
Collecting Feedback
0
10
Handle re-sizing Guide content better for different screen sizes
Dave Topan
Aban 7, 1398 AP
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
Aban 6, 1398 AP
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
Aban 6, 1398 AP
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
Francois Pienaar
Aban 6, 1398 AP
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
Aban 2, 1398 AP
Collecting Feedback
0
15
Ability to use "Display Name' from AD as default agent name
Francois Pienaar
Mehr 29, 1398 AP
Collecting Feedback
0