Option to make a team selection mandatory when resolving a ticket - Community / Feature Request - Deskpro Support

Option to make a team selection mandatory when resolving a ticket Collecting Feedback

Glen Barrett - London

Similar to how custom fields can be configured to require the agent to complete the field through validation, this would also be useful to apply to other aspects of a ticket, such as ensuring an agent team assignment has been selected before resolving.

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New Feature Request

Author: Glen Barrett - London
Last update: Nov 17, 2023
Category: Tickets

Option to make a team selection mandatory when resolving a ticket - Community / Feature Request - Deskpro Support

Option to make a team selection mandatory when resolving a ticket Collecting Feedback

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