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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
21
Increase Chat Permission Options
L
28 Feb 2020
Collecting Feedback
0
16
Need more ticket metadata when clicking on customer
Marcus Bell
27 Feb 2020
Collecting Feedback
0
21
Snippet Owner
Peter Huber
27 Feb 2020
Collecting Feedback
0
26
Any way to just disply the date/time on a comment
Marcus Bell
27 Feb 2020
Collecting Feedback
0
18
Send e-mails when a community posting has x votes
Thorsten Breuer
26 Feb 2020
Collecting Feedback
0
19
Allow the ability to attach multiple files at once
Marion Abramo
24 Feb 2020
Collecting Feedback
0
34
Allow agents to add an attachment when editing an existing message/note
Marion Abramo
24 Feb 2020
Collecting Feedback
0
25
Speeding up the loading of agent's interface
Zsolt Kiss
23 Feb 2020
Collecting Feedback
1
31
Compulsory time logging
Paul Vonic
12 Feb 2020
Collecting Feedback
1
21
Hiding Inactive users and organizations
E Lee
10 Feb 2020
Collecting Feedback
1
15
Add option for agent to resend a chat transcript to a user
Ahmad Sahrizal
6 Feb 2020
Collecting Feedback
0
17
More specific search functionality (navigate directly to the message a searched string is contained in)
Marcus Bell
6 Feb 2020
Collecting Feedback
0
16
Deskpro mobile apps should support clickable links in messages/notes
Katelyn
6 Feb 2020
Collecting Feedback
0
15
Advanced Search for Followers and OR Function
Steve, Lam Hang
4 Feb 2020
Collecting Feedback
1
22
Add ITIL functionality
Gerry Hooper
31 Jan 2020
Collecting Feedback
0
8
Improvements to the auto-responder functionality
Quentin
29 Jan 2020
Collecting Feedback
0
18
Copy SLA settings
Robert Tanka
20 Jan 2020
Collecting Feedback
0
14
Ticket search defaults
Marion Abramo
17 Jan 2020
Collecting Feedback
0
18
Set replies from specific users as internal notes (via a trigger)
Steve, Lam Hang
16 Jan 2020
Collecting Feedback
0
23
Email replies to notes show as replies, want to be notes
Tim
16 Jan 2020
Collecting Feedback
0
22
Improve Ticket Deflection
Thorsten Breuer
14 Jan 2020
Collecting Feedback
0
22
SLA Filters: set a default view
Marion Abramo
9 Jan 2020
Collecting Feedback
0
20
Option for admin not to send email when updating agent password.
Barry
3 Jan 2020
Collecting Feedback
0
25
Temporary link to set agents password
Barry
3 Jan 2020
Collecting Feedback
0
28
Allow users under specific domains to register themselves
Yuriy Andamasov
3 Jan 2020
Collecting Feedback
0
17
See Registered Article Views in List View
Steve, Lam Hang
2 Jan 2020
Collecting Feedback
0
13
Allow agents to select an approver from all registered users
Azeem Javed
2 Jan 2020
Collecting Feedback
0
14
Proper search and partial search for the user
Marion Abramo
31 Dec 2019
Collecting Feedback
0
20
Disable at Organization Level
Kevin Smith
19 Dec 2019
Collecting Feedback
1
22
Associate Email Domains via API
Mitchell
19 Dec 2019
Collecting Feedback
0
10
Support .msg files being forwarded to the helpdesk from Outlook
Florian Huwald
18 Dec 2019
Collecting Feedback
0
27
Report row limit
Bill Gabay
18 Dec 2019
Collecting Feedback
2
12
Attachments in forwarded messages
Sophia Mayrwöger
16 Dec 2019
Collecting Feedback
0
19
Notification templates
Eric VanTol
11 Dec 2019
Collecting Feedback
0
21
Determine how often agents send emails when creating ticket in agent interface
Christian Mattart
6 Dec 2019
Collecting Feedback
0
18
Ability for organization managers to view and manage users linked to the organization on the portal
Yuriy Andamasov
5 Dec 2019
Collecting Feedback
0
22
Increase hit_record table to hold more than 7500 records
Jenny Kongkalai
3 Dec 2019
Collecting Feedback
0
18
Ability to notify admins when Email Rate Limits are reached
Tim Chistyakov
2 Dec 2019
Collecting Feedback
0
45
New DeskPro Support UI / UX is really bad
Marion Abramo
29 Nov 2019
Collecting Feedback
8
27
Hide parent department from users
Kirzten Cassielle Marquez
29 Nov 2019
Collecting Feedback
0
13
View SLA status in List View
Errol
28 Nov 2019
Collecting Feedback
0
18
Display status and assigned agent in the ticket list on when using the mobile app
Test Ticket
27 Nov 2019
Collecting Feedback
0
10
Count agent note as a 'reply' for SLA measurement
Eric VanTol
26 Nov 2019
Collecting Feedback
0
14
Associate tickets with other organizations
Eric VanTol
26 Nov 2019
Collecting Feedback
0
18
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
Matthew Baines
21 Nov 2019
Collecting Feedback
0
13
Display details of linked Deskpro tickets in YouTrack
Thorsten Breuer
21 Nov 2019
Collecting Feedback
0
24
Add "is autoresponder" in Trigger conditions
Quentin
19 Nov 2019
Collecting Feedback
0
9
Add ability to change "Open Tab" default on new tickets
Mike Huisman
18 Nov 2019
Collecting Feedback
0
21
Allow Week to Start on Monday
Quentin
18 Nov 2019
Collecting Feedback
2
27
Macro's for auto replies completely lack formating
Marion Abramo
13 Nov 2019
Collecting Feedback
0