Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国） 영어
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?
Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
3
Admins to set ticket filter views globally
Simone Cesana
23 Feb 2021
Collecting Feedback
0
1
Show Notes seperately from replies on agent UI
chris o'brien
23 Feb 2021
Report
0
6
DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All
Alex McCaffrey
1 Mar 2021
Report
0
18
Ability to change message order and date view in the helpcenter
Robert Tanka
18 Feb 2021
Collecting Feedback
1
1
Voice - extra options for Voice queue settings
Jeff Hauman
17 Feb 2021
Collecting Feedback
0
3
Merge History and Search field in top navigation bar
Michael W.
23 Feb 2021
Report
0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
OJ Olegario
12 Feb 2021
Collecting Feedback
0
2
The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
Robert Tanka
12 Feb 2021
Collecting Feedback
0
4
For agents to get a notification when a new user is registered
Jackie Macapanpan
10 Feb 2021
Collecting Feedback
0
50
The ability to duplicate department settings/permissions etc
Cristian Gandos
5 Feb 2021
Collecting Feedback
0
3
Time based triggers for recurring actions
Michael W.
23 Feb 2021
Report
0
0
Triggers for persons and organisation
Michael W.
23 Feb 2021
Report
0
1
Ability to save filters for Persons/Organisations
Michael W.
23 Feb 2021
Report
0
0
Title Field (Mr., Mrs., etc) Customization
Manoj K Manda
23 Feb 2021
Report
0
5
Bulk Delete Agents
Shawn Morris
4 Feb 2021
Collecting Feedback
0
24
Dynamic dropdown custom ticket fields
Ahmad Sahrizal
3 Feb 2021
Collecting Feedback
1
2
The ability to have a second ordering feature
Christian Cantinelli
2 Feb 2021
Collecting Feedback
0
8
Image auto-resizing and lightbox functionality when creating Publish content
Jason Gillan
2 Feb 2021
Collecting Feedback
3
5
Different feedback forms for tickets from different departments
masumeh
1 Feb 2021
Collecting Feedback
0
2
Hyperlinks in "busy" message in chat
Colin Dunn
23 Feb 2021
Collecting Feedback
0
12
The ability to set admins for specific brands
Monitzer Bernhard / AQIPA
28 Jan 2021
Collecting Feedback
0
0
Let agents include tasks and comments when printing tickets
Christian Mattart
23 Feb 2021
Report
0
10
Most used contacts option
Mindaugas
22 Jan 2021
Collecting Feedback
0
3
Warning / notification to reassign tickets before deleting user
Manoj K Manda
6 May 2021
Collecting Feedback
0
3
The ability to 'enable subject matching' on specified domains only
Ozan Can Gogus | Eclit
15 Jan 2021
Collecting Feedback
0
3
Notifications for attachments removed from emails due to file size
chris o'brien
23 Feb 2021
Collecting Feedback
0
4
Limit total number of tickets assigned to an agent
thiago
23 Feb 2021
Collecting Feedback
0
2
Prevent users from resolving tickets
Tommy Jackson
23 Feb 2021
Collecting Feedback
0
3
Add an expiry date for Customer Satisfaction Survey
Demi Conde
23 Feb 2021
Collecting Feedback
0
4
Search by attachment name
Mindaugas
23 Feb 2021
Collecting Feedback
1
3
How to make Message and Subject field not required
Jackie Macapanpan
23 Feb 2021
Collecting Feedback
2
6
WHMCS App
Anand Athi
14 Dec 2020
Collecting Feedback
0
3
Copy of email via trigger should be included in the relevant ticket
Steve, Lam Hang
14 Dec 2020
Collecting Feedback
0
0
Change search defaults
Azeem Javed
14 Dec 2020
Collecting Feedback
0
10
recall message
adam johnson
23 Feb 2021
Collecting Feedback
0
2
Have a setting to make it so agents must provide a label for tickets
Mindaugas
10 Dec 2020
Collecting Feedback
0
0
(Add option to) Display "Last updated" instead of "Created" date for KB articles
Koen Glotzbach
23 Feb 2021
Report
0
7
Integrating Deskpro with Google Cloud Search
Joël Messas
23 Feb 2021
Collecting Feedback
0
5
Custom fields for Guides
Theresa Harbor
1 Dec 2020
Collecting Feedback
0
4
Ability to limit the number of active sessions for users
matt
1 Dec 2020
Collecting Feedback
0
1
Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
Steve Bailey
24 Nov 2020
Collecting Feedback
0
1
Attaching multiple files to a ticket using the attach button, not the drag and drop method
Mindaugas
18 Nov 2020
Collecting Feedback
0
0
Reporting on articles with searchwords
Fusako Iwaya
1 Mar 2021
Collecting Feedback
0
4
Ability to update a ticket based off it's linked ticket
Amabel Watkins
16 Nov 2020
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
Casper
16 Nov 2020
In Development
1
8
A permission that allows agents to only see certain CRM usergroups
Jared
6 Nov 2020
Collecting Feedback
0
7
Allow agents to choose Microphone and Speakers used by Voice
Joël Messas
4 Nov 2020
Collecting Feedback
0
4
Add predefined articles to chat widget
Alan O'Flaherty
23 Feb 2021
Collecting Feedback
0
0
Allow admin to set agents offline for chat and voice
Danelle McKeown
28 Oct 2020
Collecting Feedback
0
1
The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)
Mindaugas
23 Feb 2021
Collecting Feedback
0