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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
8
Have all permissions disabled when creating a ticket department
Ahmad Sahrizal
20 Jul 2020
Collecting Feedback
2
0
More font sizes when editing articles and guides
Thorsten Breuer
16 Jul 2020
Report
0
1
Forward and resolve in one step
Trendfire
15 Jul 2020
Report
0
9
Repeating Task or Ticket
Errol
13 Jul 2020
Collecting Feedback
2
2
Automatic approval reminders
Patrick Wijntjes
13 Jul 2020
Report
0
0
Sorting registered views in publish area
Thorsten Breuer
13 Jul 2020
Report
0
57
Structured report permissions
Robert Tanka
25 Jun 2020
Collecting Feedback
0
72
Bulk-Remove Users
Malou Axelstén
25 Jun 2020
Collecting Feedback
3
15
Link Articles and Guides to Ticket?
Mika Ullgren
18 Jun 2020
Collecting Feedback
0
9
Link to articles and guides in ticket replies?
Mika Ullgren
18 Jun 2020
In Development
0
30
Changing Type for Custom Fields
Christian
18 Jun 2020
Collecting Feedback
0
26
Mass change ticket owner
Gunnar Giffey
11 Jun 2020
Collecting Feedback
0
7
Force ticket matching on ref. code in subject
Michel Strøm Tandrup
3 Jun 2020
Collecting Feedback
2
20
Action codes for time log and billing
Gerald Buechter
26 May 2020
Collecting Feedback
0
34
Round Robin Permissions
Christopher Newton
20 May 2020
Collecting Feedback
3
26
Add more date variables to make it easier to create Quarterly reports
Patrick Dooley
18 May 2020
Collecting Feedback
1
46
Viewing tickets from different brands through the same portal
Ahmad Sahrizal
14 May 2020
Collecting Feedback
0
59
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
Ahmad Sahrizal
13 May 2020
Collecting Feedback
2
21
Share Hidden Flags
Yann Desjardins
13 May 2020
Collecting Feedback
0
19
Insert KB article link/content into ticket if the search is used
Thorsten Breuer
29 Apr 2020
Collecting Feedback
0
21
Mass Update Existing Users Language with Trigger
Lieven Embrechts
29 Apr 2020
Collecting Feedback
0
22
Show more than 50 tickets in the ticket overview
Thorsten Breuer
29 Apr 2020
Collecting Feedback
0
32
more triggers in CRM
Lieven Embrechts
22 Apr 2020
Collecting Feedback
1
27
Preferred Organization Language
Lieven Embrechts
22 Apr 2020
Collecting Feedback
2
33
I want to be able to customize the default Follow Up action type
Jouni Matikainen
16 Apr 2020
Collecting Feedback
1
27
New line in chat text
Kevin Horn
15 Apr 2020
Collecting Feedback
0
20
Simplify the values for the built-in Timezone field
Josh Olson
14 Apr 2020
Collecting Feedback
0
29
Making Agent Notes more Visible in Emails
Gerald Buechter
8 Apr 2020
Collecting Feedback
0
28
Allow User to see Agents Following Ticket
Jason Voice
8 Apr 2020
Collecting Feedback
0
23
Pending article notifications
Thorsten Breuer
7 Apr 2020
Collecting Feedback
0
37
Agent Instigated Chat
Azeem Javed
6 Apr 2020
Collecting Feedback
1
32
Icons for brands
Errol
6 Apr 2020
Collecting Feedback
0
21
Option to subscribe all agents to the Knowledgebase
Azeem Javed
31 Mar 2020
Collecting Feedback
0
21
Lookup Fields and Phone Validation
Gerald Buechter
26 Mar 2020
Collecting Feedback
0
24
Edit Warning Box
Bas Rikkerink
25 Mar 2020
Collecting Feedback
0
48
Username Login for Users
Randy
25 Mar 2020
Collecting Feedback
2
24
Filter Notifications
Paul Vonic
24 Mar 2020
Collecting Feedback
0
23
When viewing a ticket in the user portal, add option to show all messages on one page (remove pagination)
Marion Abramo
18 Mar 2020
Collecting Feedback
0
16
Better visibility of absolute dates/times for tickets on user portal
Marion Abramo
18 Mar 2020
Collecting Feedback
0
23
agent assign for linked tickets created from a forward
Henrik Tjernberg
18 Mar 2020
Collecting Feedback
0
25
Change default selection in chat dropdown?
Bear Golightly
18 Mar 2020
Collecting Feedback
0
17
Non-agent functionality for crearting tickets from a forward
adam johnson
16 Mar 2020
Collecting Feedback
0
32
Article agent permissions
Rick Altobello
13 Mar 2020
Collecting Feedback
0
24
Ability to change the reporting widget colours
Tasha Baker
10 Mar 2020
Collecting Feedback
1
32
Multilevel Department
Ahmad Sahrizal
6 Mar 2020
Collecting Feedback
0
43
Ability for customers to view ticket 'Status' in the user portal
Marion Abramo
6 Mar 2020
Collecting Feedback
0
31
Speech recognition & Deskpro...
Brian Bennett
4 Mar 2020
Collecting Feedback
0
32
Article Permissions
Malou Axelstén
3 Mar 2020
Collecting Feedback
0
23
Overriding Chat Widget Settings using custom departments.
Lu Parente
2 Mar 2020
Collecting Feedback
0
22
Feedback Form For "Helpful" Chats
L
2 Mar 2020
Collecting Feedback
0