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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
13 Nov 2019
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
13 Nov 2019
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
12 Nov 2019
Collecting Feedback
0
25
Allow <pre> html tags in the message body of user replies
Christian Mattart
12 Nov 2019
Collecting Feedback
2
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
9 Nov 2019
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
7 Nov 2019
Collecting Feedback
2
21
make completed SLA's clearer in the interface
Quentin
6 Nov 2019
Collecting Feedback
0
32
Changing the Colour of Stat Background
Christian
5 Nov 2019
Collecting Feedback
1
22
being able to search in Organisation's Notes
Zsolt Kiss
2 Nov 2019
Collecting Feedback
0
20
Link more than one Ticket at a Time
Barry
30 Oct 2019
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
29 Oct 2019
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
28 Oct 2019
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
28 Oct 2019
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
Francois Pienaar
28 Oct 2019
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
24 Oct 2019
Collecting Feedback
0
15
Ability to use "Display Name' from AD as default agent name
Francois Pienaar
21 Oct 2019
Collecting Feedback
0
8
Add Ordered by Date Assigned
Kyle Oliveira
16 Oct 2019
Collecting Feedback
0
11
Agent Email Notifications Department Specific
Joel Jimenez
16 Oct 2019
Collecting Feedback
0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Tony Lomanto
16 Oct 2019
Under Review
0
12
Search for Article Custom Fields
Fusako Iwaya
14 Oct 2019
Collecting Feedback
0
13
Open shareable link to dashboard with Autorefresh ON
Henning Beck
11 Oct 2019
Collecting Feedback
0
16
Relative Time vs Actual Time as Agent Preference
Kyle Oliveira
8 Oct 2019
Collecting Feedback
0
14
Allow News Notifications to be sent out After Publication
Stuart
8 Oct 2019
Collecting Feedback
0
8
Add language recognition to Microsoft Translator Text app
Koen Glotzbach
7 Oct 2019
Collecting Feedback
0
18
Percentage of tasks completed within their due date by agent
Matthew Wray
4 Oct 2019
Report
0
11
Show Parent Custom Fields for Articles
Fusako Iwaya
3 Oct 2019
Collecting Feedback
0
13
Improve the behaviour of the ID display option in ticket filters
ayşegül
2 Oct 2019
Collecting Feedback
0
12
Notifications when email attachments exceed the size threshold.
Trendfire
2 Oct 2019
Collecting Feedback
0
26
Chat support in Deskpro mobile app
Gunnar Giffey
1 Oct 2019
Collecting Feedback
0
12
Show who is the main recipient of a Users message
Erik Svanberg
30 Sept 2019
Collecting Feedback
0
12
App View Permissions
Rob Rooney
25 Sept 2019
Collecting Feedback
0
20
Standard Features
Abe Josef
24 Sept 2019
Collecting Feedback
3
18
Ability to have saved sets of working hours for different SLAs
Marion Abramo
24 Sept 2019
Collecting Feedback
0
13
Alert for Pending Articles
Gerry Hooper
24 Sept 2019
Collecting Feedback
0
26
Auto-Fill causes mistake when creating users and organizations
Marion Abramo
24 Sept 2019
Collecting Feedback
0
23
Partial word search
Marion Abramo
23 Sept 2019
Collecting Feedback
0
26
An F5 iRule to set cache-control headers
Bear Golightly
19 Sept 2019
Collecting Feedback
0
29
Plain Text Email from Ticket Replies
Erik Ecker
18 Sept 2019
Collecting Feedback
0
19
Instant Messaging Features
Abe
18 Sept 2019
Collecting Feedback
0
12
Visibility over "real-time" agent activities
Paul Vonic
13 Sept 2019
Collecting Feedback
0
19
Multiple Download Categories
Quentin
12 Sept 2019
Collecting Feedback
0
16
Close Ticket through email
Danish Abidi
11 Sept 2019
Collecting Feedback
0
16
v2 API: Proper handling of mandatory custom fields.
Colin Dunn
2 Sept 2019
Collecting Feedback
0
29
Is it possible to remove or hide the default filters?
Bart
29 Aug 2019
Collecting Feedback
2
24
Vertical Ticket View
Matt Kruse
21 Aug 2019
Collecting Feedback
0
11
Disable the Pending status
Miriam
21 Aug 2019
Collecting Feedback
0
20
Different ticket defaults for departments
Matt Goldfarb
20 Aug 2019
Collecting Feedback
0
17
Missed Chat Notifications
Paul Vonic
20 Aug 2019
Collecting Feedback
1
31
Grouping custom stats
Pamela Kiewitt
19 Aug 2019
Collecting Feedback
0
15
New Ticket Trigger - Set Organization
Elyse
16 Aug 2019
Collecting Feedback
0