There would be two parts to this feature request:
1) When syncing from LDAP, we suggest the ability to sync and store the organizational information within each users’ CRM profile, and automatically build the organizational “Tree” and map the organization managers data so that these users are added as organization managers in Deskpro.
Deskpro is already syncing LDAP information, so it should be as simple as taking the manager DN on each sync and matching it up to the DN listed in the usersources. This information is already known by Deskpro, it would just need to have the logic built in to utilize that manager/organization information.
2) The second portion of the request is then being able to call that data, specifically within Deskpro’s escalation feature (and any other features that this would be applicable to) to then copy the user’s manager automatically.