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Bug Report Design Feedback
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Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
37
Modify the selected form layouts that a new custom field is added to by default
Christoph Strauss
2 Jul 2018
Collecting Feedback
2
29
A separate agent permission to be able to control agent followers
Christoph Strauss
26 Jun 2018
Collecting Feedback
1
18
Snippets Autocomplete!
Jeremy Cunningham
25 Jun 2018
Collecting Feedback
0
19
Forward Tickets
Rafie
21 Jun 2018
Collecting Feedback
0
20
Chat full log
Jessica Johnson
21 Jun 2018
Collecting Feedback
0
26
"Important" NOTE
Danilo
20 Jun 2018
Collecting Feedback
1
19
Separate naming for custome fileds
Philipp Bartsch
19 Jun 2018
Collecting Feedback
0
19
Option to disable the Agent profile picture sync from Active Directory
Samuel Waser
19 Jun 2018
In Development
0
18
Follow Up - Change Department
Danilo
19 Jun 2018
Collecting Feedback
0
19
Add an option to automatically display inline responses in ticket messages and ticket notification emails
Ian Gallmeister
18 Jun 2018
Collecting Feedback
0
21
DPQL: tickets.date_first_agent_note
Robin
15 Jun 2018
Collecting Feedback
0
22
CRM required fields need to be mandatory whenever a new user is created
Irene Tortorella
12 Jun 2018
Collecting Feedback
0
15
Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
Jeroen van der Steen
11 Jun 2018
Collecting Feedback
0
17
Fixed Ticket Title
Christoph Strauss
5 Jun 2018
Collecting Feedback
0
18
Ability to reference an external ticket responses email subject through a variable
Robin Wolters
4 Jun 2018
Collecting Feedback
0
16
New functions for new multibrand actions
Samuel Waser
25 May 2018
Collecting Feedback
0
8
Send secure links to documents rather than the documentn themselves when emailing a user
Kieron Hill
25 May 2018
Collecting Feedback
0
15
Custom from and to dates in reports dashboards
Thomas Goulet
23 May 2018
Collecting Feedback
0
27
Working hours and Chat
Graham Greenlee
23 May 2018
Collecting Feedback
1
10
Searchable Custom Dropdown Field
Nyl Brian Ong
23 May 2018
Collecting Feedback
0
16
Duplicate Custom Fields
Brian Thomason
21 May 2018
Collecting Feedback
0
32
Improve the refresh behaviour when adding multiple labels to a ticket
Timothy Vinckier
17 May 2018
Collecting Feedback
0
23
Ability to Edit Follow up
Earene Lee
15 May 2018
Collecting Feedback
1
23
Sorting of predefined choices
Philipp Bartsch
11 May 2018
Collecting Feedback
0
26
Editing problems/incidents after creation
Ruth Cheesley
10 May 2018
Collecting Feedback
0
24
Allow incoming emails from our company domain to be set as agent notes
jasper
10 May 2018
Collecting Feedback
2
34
User registration custom form layout
Irene Tortorella
9 May 2018
Collecting Feedback
1
17
Add ability to create follow-ups with macros
Jeroen van der Steen
4 May 2018
Collecting Feedback
2
22
Forcefully expose ticket reference to agents
Samuel Waser
3 May 2018
Collecting Feedback
2
48
Reports to track ticket deflection
Irene Tortorella
2 May 2018
Collecting Feedback
2
21
Add option to use follow-ups as criteria in filters, searches and/or reports
Jeroen van der Steen
2 May 2018
Collecting Feedback
0
28
Exclude a user from a support ticket
Catherine Neighbour
1 May 2018
Planning
0
12
Enable triggers to jump
Philipp Bartsch
25 Apr 2018
Collecting Feedback
0
39
Multiple signatures per agent
Frank Yann
24 Apr 2018
Collecting Feedback
3
9
Ticket Creation by Note Only
Thomas Goulet
20 Apr 2018
Collecting Feedback
0
28
Automatic single sign on with active directory
Tram
19 Apr 2018
Collecting Feedback
0
21
Make a list of used trigger variables
Philipp Bartsch
19 Apr 2018
Collecting Feedback
0
16
Add Field Description in Agent Interface
Lenny LaRose
18 Apr 2018
Collecting Feedback
0
15
Force a new ticket form refresh to send data through a URL
Jeroen van der Steen
17 Apr 2018
Collecting Feedback
0
13
Inform organizational contact when one of their users submits feedback
Tom Vreeswijk
17 Apr 2018
Collecting Feedback
0
17
Ability to see to whom the USER addressed emails that were imported into the system
Jeroen van der Steen
16 Apr 2018
Collecting Feedback
0
13
Split the edit/delete permissions for notes & messages
Earene Lee
16 Apr 2018
Collecting Feedback
0
32
Default Brand/Departments by Agent
Thomas Goulet
13 Apr 2018
Collecting Feedback
2
28
Widget: Expose more functionality through public APIs
Nyl Brian Ong
13 Apr 2018
Under Review
0
32
Push notifications for the DeskPRO mobile apps
(171) Haekal Baharudin Yusuf
11 Apr 2018
Collecting Feedback
1
12
Add an 'unspecified' option for Department, and make Department required for closure.
James
9 Apr 2018
Collecting Feedback
0
26
User Fields in Chat
Gunner
9 Apr 2018
Collecting Feedback
0
10
Option to make a team selection mandatory when resolving a ticket
Glen Barrett - London
9 Apr 2018
Collecting Feedback
0
14
Update ticket from chat functionality
Stef Mooij
6 Apr 2018
Collecting Feedback
0
17
Enable filter and sort options for user interface
Samuel Waser
6 Apr 2018
Collecting Feedback
0