Question
On the user portal, the Community section is showing up, but no channels are available to select, and submitting the form doesn't work. What's going on?
Answer
This is a permissions problem. There are two sets of permissions that affect Community:
1. The usergroup permissions (Admin > CRM > User Groups > Permissions > Community section):
2. The permission settings on individual Community Channels (Admin > User Interface > Portal > Community > Community Channels).
![](https://support.deskpro.com/file.php/5851WBXSKRWWWB58502289FAB6E/1568131468695.png)
The situation above arises if the user has permission to use the Community app, but not to use any of the individual channels.
To fix this, go to Admin > User Interface > Portal > Community > Community Channels and make sure that any user who can see the Community section on the portal can access at least one Community Channel.
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