Why am I receiving a 504 error when trying to download a ticket as a PDF? - База знание / Deskpro Legacy - Deskpro Support

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Why am I receiving a 504 error when trying to download a ticket as a PDF?

Последна актуализация: 25.05.2023 г.от Grace Howlett

Question:

I'm trying to save a ticket to PDF using the Ticket Actions drop-down menu, but I'm getting a 504 timeout error. Why is this?

Answer:

This is a limitation of current PDF generator. Some tickets (i.e. long tickets, tickets with lots of attachments) may fail. The workaround is to use the Print function and then use your browsers Print to PDF function.

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Автор: Grace Howlett
Creation date: 4.12.2018 г.
Last update: 25.05.2023 г.
Publish date: 4.12.2018 г.

Why am I receiving a 504 error when trying to download a ticket as a PDF? - База знание / Deskpro Legacy - Deskpro Support

Why am I receiving a 504 error when trying to download a ticket as a PDF?

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