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Can I BCC: someone into a ticket thread? - База знание / Using Deskpro - Deskpro Support

Can I BCC: someone into a ticket thread?

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There is no function to BCC someone into a ticket, by design. Consider what happens if a person who is BCC'd onto a ticket replies to a ticket message. If Deskpro added their reply to the ticket then all other users/agents could see the message, which defeats the purpose of a BCC.

If you want to create a separate email thread (outside of Deskpro), you can forward an individual message as an email using the gear icon on each message. Another option is to create a linked ticket and add the person you wish to BCC.

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