Прескочи към главното съдържание

Can I BCC: someone into a ticket thread? - База знание / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: Can I BCC someone on a Ticket?

Can I BCC: someone into a ticket thread?

Списък с автори

There is no function to BCC someone into a ticket, by design. Consider what happens if a person who is BCC'd onto a ticket replies to a ticket message. If Deskpro added their reply to the ticket then all other users/agents could see the message, which defeats the purpose of a BCC.

If you want to create a separate email thread (outside of Deskpro), you can forward an individual message as an email using the gear icon on each message. Another option is to create a linked ticket and add the person you wish to BCC.

Полезно Не беше полезно

65 от 117 души смятат тази страница за полезна

Добави коментар

Моля, логнете се или се регистрирайте, за да оставите коментар.

Нуждаете се от подсещане за парола?