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Centro de Ajuda
Base de Conhecimentos
Using Deskpro
Using Deskpro
Admin
(176)
How do I customize the text that appears on my Help Center?
How can I receive text alerts with ticket information?
How do I restrict access to parts of my Help Center?
How do I change the logo on the agent login screen?
How do I assign out-of-hours tickets to a particular team?
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Agent
(49)
I'm not receiving notifications when I create a ticket
Changing the order of messages on a ticket
Getting to Know your Deskpro Workspace
Why is part of the Agent Interface out of view?
Who can see My Stars?
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Sysadmin
(8)
How do I manually run the email processing command ?
"401 SOAP client returned status of 401" error
Moving Deskpro from one server to another
Download errors when running from behind a proxy: internal hostname is being used
Can I import data from other systems or helpdesks?
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End-Users
(2)
How can Users View and Manage Tickets on the Help Center?
How do I set up User Two Factor Authentication (2FA) on Deskpro
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Reports
(33)
Custom date field not working with format function
Using the DPQL_COUNT function
Using LIKE and Wildcards
How can I strip HTML from message content in my report?
Displaying ticket messages in a report
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AI
(3)
Setting Up OpenAI for Deskpro
Setting Up Azure OpenAI for Deskpro
OpenAI Usage Cost & Management
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How can I specify a sub-status in stats?
CH
Chynah Hayde
02/04/2025
Recommended Image Sizes and File Types for the Help Centre
K
Kim
18/06/2025
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