Agent
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I'm not receiving notifications when I create a ticket
Publicado: 08/06/2023
008/06/2023 -
Changing the order of messages on a ticket
Publicado: 08/06/2023
031/08/2023 -
Getting to Know your Deskpro Workspace
Publicado: 15/11/2022
022/06/2023 -
Why is part of the Agent Interface out of view?
Publicado: 08/06/2023
008/06/2023 -
Who can see My Stars?
Publicado: 09/06/2023
009/06/2023 -
Deskpro Mobile App
Publicado: 09/06/2023
024/08/2023 -
How do I view the email source for a ticket message?
Publicado: 12/06/2023
012/06/2023 -
How do I nominate users to manage an organization's tickets?
Publicado: 12/06/2023
001/08/2023 -
How can Agents communicate with each other in Deskpro?
Publicado: 16/06/2023
024/08/2023 -
How can I insert pre-defined text or canned responses?
Publicado: 16/06/2023
024/08/2023 -
Which web browsers does Deskpro support?
Publicado: 16/06/2023
005/09/2023 -
Does Deskpro support multiple languages?
Publicado: 04/04/2023
031/08/2023 -
Why are Agent Notes included in Email threads?
Publicado: 19/06/2023
024/08/2023 -
How can I best link to other Help Center content?
Publicado: 19/06/2023
022/06/2023 -
How can I quickly copy and share ticket information?
Publicado: 20/06/2023
022/06/2023 -
Can I BCC someone into a ticket thread?
Publicado: 20/06/2023
020/06/2023 -
How can I add information to a ticket without notifying the user?
Publicado: 22/06/2023
031/08/2023 -
How can I drag and drop attachments into a ticket?
Publicado: 26/07/2023
026/07/2023 -
What is the difference between Labels and Search Words on Help Center content?
Publicado: 08/06/2023
031/08/2023 -
Can I collapse the Navigation Panel?
Publicado: 22/06/2023
024/08/2023 -
Who gets my message when I reply to an email notification as an agent?
Publicado: 23/06/2023
024/08/2023 -
How can I reply to Tickets by Email?
Publicado: 13/09/2023
013/09/2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publicado: 29/08/2023
029/08/2023 -
Using QR Code to access the Deskpro Mobile App
Publicado: 01/08/2023
001/08/2023 -
Is there a way to CC: someone into a ticket?
Publicado: 01/08/2023
001/08/2023 -
Download ticket results as CSV
Publicado: 17/08/2023
017/08/2023 -
How do I attach files and images to tickets?
Publicado: 30/08/2023
030/08/2023 -
What is an agent?
Publicado: 18/09/2012
001/08/2023 -
How do I make tasks visible to certain agents, teams, or departments?
Publicado: 10/08/2023
010/08/2023 -
How do I enable plain text ticket notification emails?
Publicado: 24/07/2015
016/08/2023 -
Ticket followers replying by email is going to the user not the agent
Publicado: 30/08/2023
030/08/2023 -
How do I mass re-assign multiple tickets to one User from another?
Publicado: 21/08/2023
021/08/2023 -
What are the different interfaces in Deskpro?
Publicado: 17/08/2023
021/08/2023 -
How do I use Email Action Codes?
Publicado: 29/08/2023
029/08/2023 -
How can I take screenshots in Deskpro?
Publicado: 15/05/2013
031/08/2023 -
Can Tickets be placed in Pending?
Publicado: 01/09/2023
008/09/2023 -
What are Organizations?
Publicado: 29/11/2007
008/09/2023 -
How can you avoid Ticket Collision?
Publicado: 09/02/2024
009/02/2024 -
How to inspect AJAX requests with Chrome tools
Publicado: 11/09/2023
011/09/2023 -
Microphone not Working
Publicado: 20/05/2020
013/09/2023 -
How can I make knowledgebase articles visible to specific users only?
Publicado: 13/09/2023
013/09/2023 -
Why is my Macro not inserting text into the Reply Box?
Publicado: 15/09/2023
015/09/2023 -
How to use the Deskpro Mobile App
Publicado: 15/09/2023
018/09/2023 -
How are CC'd Users displayed in Deskpro?
Publicado: 19/09/2023
019/09/2023 -
What documentation is available for Deskpro?
Publicado: 15/09/2023
009/01/2024 -
How do I generate a HAR file for troubleshooting?
Publicado: 25/10/2017
012/03/2024 -
What resources are available for teaching agents to use Deskpro?
Publicado: 03/02/2015
009/01/2024