Deskpro Support

Português (Europeu)

Contacte-nos

Agent

I'm not receiving notifications when I create a ticket

Lara Proud

08/06/2023
Changing the order of messages on a ticket

Lara Proud

31/08/2023
Getting to Know your Deskpro Workspace

Lara Proud

22/06/2023
Why is part of the Agent Interface out of view?

Lara Proud

08/06/2023
Who can see My Stars?

Lara Proud

09/06/2023
Deskpro Mobile App

Lara Proud

24/08/2023
How do I view the email source for a ticket message?

Eloise Rea

12/06/2023
How do I nominate users to manage an organization's tickets?

Eloise Rea

01/08/2023
How can Agents communicate with each other in Deskpro?

Lara Proud

24/08/2023
How can I insert pre-defined text or canned responses?

Lara Proud

24/08/2023
Which web browsers does Deskpro support?

Lara Proud

24/06/2024
Does Deskpro support multiple languages?

Lara Proud

31/08/2023
Why are Agent Notes included in Email threads?

Lara Proud

24/08/2023
How can I best link to other Help Center content?

Eloise Rea

22/06/2023
How can I quickly copy and share ticket information?

Eloise Rea

22/06/2023
Can I BCC someone into a ticket thread?

Eloise Rea

20/06/2023
How can I add information to a ticket without notifying the user?

Chynah Hayde

31/08/2023
How can I drag and drop attachments into a ticket?

Chynah Hayde

26/07/2023
What is the difference between Labels and Search Words on Help Center content?

Lara Proud

31/08/2023
Can I collapse the Navigation Panel?

Lara Proud

24/08/2023
Who gets my message when I reply to an email notification as an agent?

Eloise Rea

24/08/2023
How can I reply to Tickets by Email?

Russell Chappell

13/09/2023
I'm having trouble with poor performance or a slow agent interface on some computers

Felipe Bessa Coelho

29/08/2023
Using QR Code to access the Deskpro Mobile App

Matthew Watt

01/08/2023
Is there a way to CC: someone into a ticket?

Kimberley Wilson

01/08/2023
Download ticket results as CSV

Christopher Nadeau

17/08/2023
How do I attach files and images to tickets?

Matthew Watt

30/08/2023
What is an agent?

Chris Padfield

01/08/2023
How do I make tasks visible to certain agents, teams, or departments?

Paul Davies

10/08/2023
How do I enable plain text ticket notification emails?

Ben Henley

16/08/2023
Ticket followers replying by email is going to the user not the agent

Manu Marquez

30/08/2023
How do I mass re-assign multiple tickets to one User from another?

Chynah Hayde

21/08/2023
What are the different interfaces in Deskpro?

Cecilia Sam

21/08/2023
How do I use Email Action Codes?

Manu Marquez

29/08/2023
How can I take screenshots in Deskpro?

Chris Padfield

31/08/2023
Can Tickets be placed in Pending?

Alesia Burvin

08/09/2023
What are Organizations?

Christopher Nadeau

08/09/2023
How can you avoid Ticket Collision?

Lara Proud

09/02/2024
How to inspect AJAX requests with Chrome tools

Dan Baker

11/09/2023
Microphone not Working

Emily Booth

13/09/2023
How can I make knowledgebase articles visible to specific users only?

Simon Paulger

13/09/2023
Why is my Macro not inserting text into the Reply Box?

Sean Kerwin

15/09/2023
How to use the Deskpro Mobile App

Lara Proud

18/09/2023
How are CC'd Users displayed in Deskpro?

Hannah Scott

19/09/2023
What documentation is available for Deskpro?

Lara Proud

09/01/2024
How do I generate a HAR file for troubleshooting?

Benedict Sycamore

14/08/2024
What resources are available for teaching agents to use Deskpro?

Ben Henley

09/01/2024
Tracking Help Center Usage Through Reports in Deskpro

Kim Triel

01/08/2024