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Reports

Custom date field not working with format function

Ben Henley

01/08/2023
Using the DPQL_COUNT function

Chynah Hayde

24/08/2023
Using LIKE and Wildcards

Chynah Hayde

24/08/2023
How can I strip HTML from message content in my report?

Chynah Hayde

24/08/2023
Displaying ticket messages in a report

Ben Henley

01/08/2023
What does the Agent Hours report track?

Ben Henley

01/08/2023
Export user data

Lauren Cumming

01/08/2023
Report to generate Ticket Custom Field IDs

Matthew Wray

24/08/2023
No results with tickets.person_email.email

Ben Henley

01/08/2023
How do I export Tickets?

Chynah Hayde

24/08/2023
How do I find low-rated knowledgebase articles?

Ben Henley

01/08/2023
What does the "Make this an agent dashboard" option do?

Christopher Nadeau

01/08/2023
Querying Custom Fields

Chynah Hayde

06/09/2024
My custom report just shows the query field names

Ben Henley

01/08/2023
Reporting on Linked Tickets

Matthew Wray

24/08/2023
Summing Ticket Billing Charges

Ben Henley

24/08/2023
Reporting on Reopened Tickets

Matthew Wray

24/08/2023
Can I include Satisfaction survey results in my reports?

Ben Henley

01/08/2023
How do I find the ID number of a Deskpro field or other item?

Jake Biddell

29/08/2023
How do I generate a report that doesn't include tickets created on the weekend?

John Davison

29/08/2023
Number of tickets created this year month by month compared to last year

Matthew Wray

30/08/2023
How do I run a report showing ticket activity grouped by agent and department?

John Davison

08/09/2023
How do I display dates in the US format in reports?

Benedict Sycamore

08/09/2023
Number of times Files have been downloaded from the Help Center

Matthew Wray

08/09/2023
Average Ticket Resolution Time

Matthew Wray

08/09/2023
Show tickets ordered by number of Agents who replied until Resolution

Matthew Wray

08/09/2023
First Contact Resolution

Matthew Wray

08/09/2023
Average time until first response

Matthew Wray

08/09/2023
"Please reference a specific column" error

Matthew Wray

08/09/2023
List of tickets with no agent reply in over 24 hours

Matthew Wray

08/09/2023
Retrieve Ticket Owner email addresses

Matthew Wray

08/09/2023
Report for Last Updated Tickets

Chynah Hayde

27/09/2023
Reports widget override examples

Christopher Nadeau

25/11/2025