I'm having trouble with the round robin working properly - Kennisbank / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How does a Round Robin start assigning Tickets?

I'm having trouble with the round robin working properly

Voor het laatst bijgewerkt door: 30 aug 2023 door Benedict Sycamore

Question:

I made a round robin but it doesn't seem to assign any tickets. What is happening?

Answer:

When you make a round robin, it doesn't start assigning tickets on its own. Instead, a new action is made available from your helpdesk's triggers. You need to create a trigger that uses the round robin action to assign new tickets. See the round robin documentation in the admin manual for details.

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Auteur: Ben Henley
Last update: 30 aug 2023