Skip to main content
Bahasa Indonesia Bălgarski Čeština Cymraeg Cрпски Dansk Deutsch Eesti keel English English (UK) Español Français Gaelic Hrvatski Íslenska Italiano Latviešu valoda Lietuvių kalba Magyar Malti Nederlands Norsk Polski Português (Brasil) Português (Europeu) Pусский Română Slovenčina Slovenian Suomen Kieli Svenska Tiếng Việt Türkçe Ελληνικά македонски الإنجليزية فارسی 日本語 英语（美国）
Contact Us

New to Deskpro Support? Register for an account

Need a password reminder?

Reports on Tickets excluding the time ticket was on Resolved Status - 피드백 / Feature Request - Deskpro Support

New Feature Request
Reports on Tickets e... 피드백
22

Reports on Tickets excluding the time ticket was on Resolved Status Collecting Feedback

I want to have a report for the average/total time a ticket has been waiting for an agent, which excludes the time the ticket was on status "Resolved".
Currently, DeskPro only keeps the last time/date when the ticket was set to "Resolved". Therefore, if a ticket has been re-opened afterwards, the reports are not showing the correct details (since they include the time the ticket was on resolved status).

댓글 등록

Please log in or register to submit a comment.

Need a password reminder?
New Feature Request
Reports on Tickets e... 피드백

Labels

Reports Status
Author
Valentina Georgieva
Creation date
Feb 19, 2019
Last update
Aug 23, 2021
Publish date
Feb 19, 2019
Category
Tickets