Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to an Archived Status?
The read-only would be for users that do not have Admin permission only
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CChristian
Having the Read-Only feature would preserve the data integrity in tickets so that creating reporting for previous years would be consistent.
CChristian
This would prove very useful for reporting if the Read-Only status could be applied to Resolved tickets.
It would ensure data integrity with reporting.
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