Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Pubblicato: 4 apr 2023
031 ago 2023 -
Improve helpdesk performance with lots of tickets
Pubblicato: 19 giu 2023
019 giu 2023 -
What does marking a ticket as spam do?
Pubblicato: 20 giu 2023
022 giu 2023 -
How am I able to setup ticket assignment workflows?
Pubblicato: 22 giu 2023
024 ago 2023 -
Automatically increase urgency for tickets from Organization Managers
Pubblicato: 22 giu 2023
031 ago 2023 -
How can I remove links to Deskpro from email notifications?
Pubblicato: 24 ago 2023
024 ago 2023 -
Is time counted from when an SLA is applied?
Pubblicato: 10 feb 2015
124 ago 2023 -
How do I disable keyboard shortcuts?
Pubblicato: 30 giu 2023
030 giu 2023 -
How do I automatically assign agents to tickets they reply to using email?
Pubblicato: 30 giu 2023
013 set 2023 -
How do I generate debug information for a ticket ?
Pubblicato: 20 lug 2023
013 set 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Pubblicato: 21 lug 2023
021 lug 2023 -
I'm having trouble with agents not receiving SMS alerts
Pubblicato: 17 ago 2023
017 ago 2023 -
How can I make agents record a solution for each ticket?
Pubblicato: 24 ago 2023
024 ago 2023 -
I can't load the Help Center editor
Pubblicato: 17 ago 2023
017 ago 2023 -
How do I add a custom favicon to the Help Center?
Pubblicato: 24 ago 2023
024 ago 2023 -
How to Download a Process Log
Pubblicato: 29 ago 2023
029 ago 2023 -
Hide Option to Upload an Account Photo in Help Center
Pubblicato: 24 ago 2023
024 ago 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Pubblicato: 13 set 2023
013 set 2023 -
How can I automatically respond to users to let them know our office is closed?
Pubblicato: 7 set 2023
07 set 2023 -
How do I prevent a specific agent being assigned tickets?
Pubblicato: 10 ago 2023
010 ago 2023 -
How can I change the name of the "Contact Us" tab?
Pubblicato: 30 ago 2023
030 ago 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Pubblicato: 13 set 2023
013 set 2023 -
How do I customize my embedded contact form?
Pubblicato: 30 ago 2023
030 ago 2023 -
How Do I Convert A Normal User to An Agent?
Pubblicato: 1 ago 2023
01 ago 2023 -
How do I remove agent names in the 'From:' field of emails?
Pubblicato: 29 ago 2023
029 ago 2023 -
I'm having trouble with an error: "Email address already exists"
Pubblicato: 29 ago 2023
029 ago 2023 -
Can I change the title of the 'Department' field on the contact form?
Pubblicato: 14 nov 2018
010 ago 2023 -
I'm having trouble getting Jira-related triggers to work
Pubblicato: 10 ago 2023
010 ago 2023 -
How do I use ticket SLAs?
Pubblicato: 10 ago 2023
010 ago 2023 -
Ticket followers replying by email is going to the user not the agent
Pubblicato: 30 ago 2023
030 ago 2023 -
How can I show a list of Ticket Followers in an email notification?
Pubblicato: 10 ago 2023
016 ago 2023 -
Download ticket results as CSV
Pubblicato: 17 ago 2023
017 ago 2023 -
Creating Effective Custom New Ticket Contact Forms
Pubblicato: 10 feb 2022
021 ago 2023 -
What are the different interfaces in Deskpro?
Pubblicato: 17 ago 2023
021 ago 2023 -
What are the default triggers for?
Pubblicato: 22 gen 2015
025 ago 2023 -
How do I find the ID number of a Deskpro field or other item?
Pubblicato: 29 ago 2023
029 ago 2023 -
Why are some automatic Replies added as an Agent Note?
Pubblicato: 29 ago 2023
029 ago 2023 -
Overriding Messenger settings
Pubblicato: 30 ago 2023
030 ago 2023 -
How to display a ticket custom field in an email template or Help Center template
Pubblicato: 30 ago 2023
031 ago 2023 -
Gmail/Google Apps "modern security standards" email error
Pubblicato: 31 ago 2023
031 ago 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Pubblicato: 13 gen 2015
01 set 2023 -
Can I use Active Directory to sign in my agents?
Pubblicato: 8 set 2023
08 set 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Pubblicato: 11 set 2023
011 set 2023 -
How to inspect AJAX requests with Chrome tools
Pubblicato: 11 set 2023
011 set 2023 -
JIRA integration app
Pubblicato: 12 set 2023
012 set 2023 -
Using the Deskpro API browser
Pubblicato: 13 set 2023
013 set 2023 -
How can I best manage Out of Office Agent accounts?
Pubblicato: 13 set 2023
06 ott 2023 -
How does Deskpro match email replies to their proper tickets?
Pubblicato: 13 set 2023
013 set 2023 -
How do I change the fields on the ticket form?
Pubblicato: 19 set 2023
019 set 2023 -
Can I import data from other systems or helpdesks?
Pubblicato: 19 set 2023
020 set 2023