Ticket Structure
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How do I set up a new user registration form?
Pubblicato: 8 set 2023
08 set 2023 -
How do I set a default department for tickets submitted via the Help Center?
Pubblicato: 17 ago 2023
017 ago 2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Pubblicato: 17 ago 2023
017 ago 2023 -
How do I add Custom User Fields to Ticket Forms?
Pubblicato: 1 set 2023
08 set 2023 -
What is Ticket Archiving and why should I use it?
Pubblicato: 16 giu 2023
07 set 2023 -
Why can't I add custom ticket statuses?
Pubblicato: 16 giu 2023
07 set 2023 -
How do I follow up automatically when a user stops replying?
Pubblicato: 1 set 2023
07 set 2023 -
How can I make a department visible to agents only?
Pubblicato: 7 set 2023
07 set 2023 -
How do I make a reusable checklist of things to do within a ticket?
Pubblicato: 3 ott 2023
03 ott 2023 -
Creating an Impact, Urgency and Priority matrix
Pubblicato: 1 ago 2023
09 gen 2024