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News

Sep 23

Deskpro Releases

Deskpro Release 2025.5

Introducing 2025.5! This release brings powerful new tools to streamline your workflows, improve accessibility, and strengthen communication across Deskpro. With the launch of our DocuSign integration, the new Help Center v2 theme (WCAG AA compliant), smarter Messenger and Slack experiences, and...

Sep 23

Product (Admin)

Send & Track DocuSign Documents in Deskpro

You can now manage document signing workflows for your users directly from Deskpro with our DocuSign App integration.

Sep 23

Product (Agent)

Get Ticket Updates in Slack with Deskpro

You can now receive Deskpro ticket notifications directly in Slack, so you never miss an important update — even if you’re not in Deskpro.

Jul 28

Deskpro Releases

Deskpro Release 2025.4

Introducing 2025.4! This release brings powerful new ways to support your users and streamline internal workflows. With smarter Slack interactions, expanded channel options, and enhanced integrations with Aircall, ClickUp, HubSpot, and Salesforce. Deskpro version 2025.4 is packed with updates to help your...

Jul 28

Product (Agent)

Microsoft Azure Translation for Channels

🌍 Introducing Translate Mode for Real-Time Multilingual Support We’re excited to launch a powerful new feature that breaks down language barriers in customer support: Translate Mode, powered by Microsoft Azure Translator. Now, agents can communicate effortlessly with users across the globe...

Jul 28

Product (Admin)

Simplify Customer Calling with Aircall

We are pleased to announce the release of our brand new integration with Aircall - the popular VoIP service trusted by teams around the globe! Aircall is used to provide teams with a communication platform which allows companies to streamline...

Jul 28

Product (Agent)

Let Anyone Create Tickets in Slack

We’ve made it easier to capture support requests directly from Slack. No Deskpro account needed. With the latest update to the Deskpro Slack App, unauthenticated users can now create tickets from messages in subscribed Slack channels, or agents can co...

Jul 28

Product (Agent)

AI-Powered Answers, Now in Slack

We’ve made it even easier to get fast, accurate answers, right where your team is already working. You can now use Deskpro AI inside Slack to generate instant replies powered by your existing help center content. Once the Slack ap...

May 20

Product (Admin)

Connect Support and QuickBooks Accounting for Smarter Interactions

Connect your customer support and accounting workflows with the QuickBooks app! While chatting with a customer in Deskpro, you can instantly view their QuickBooks customer information, including invoices, bills, and payments. Get a complete picture of your customer relationships and...

May 20

Product (Admin)

Convenient AI Management in Deskpro with Service Credit

On Deskpro Cloud, you can now unlock the power of AI in your help desk with the Deskpro Managed Connection!

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Guides

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

Deskpro Private Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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Deskpro Private Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

View Guide

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

Knowledge Base

Getting Started (51)
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Using Deskpro (316)
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Billing, Consultancy & Sales (45)
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Developer & Reporting (39)
View all articles in Developer & Reporting

Horizon Migration (6)
View all articles in Horizon Migration