Business Rules
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How can I receive text alerts with ticket information?
Pubblicato: 17 ago 2023
017 ago 2023 -
What are Escalations?
Pubblicato: 29 nov 2007
017 ago 2023 -
Automatically add Tasks to Tickets with Triggers
Pubblicato: 21 ago 2023
031 ago 2023 -
Creating Shift Patterns in your Helpdesk
Pubblicato: 20 gen 2023
012 ott 2023 -
How can I send different auto-responses dependent on email addresses?
Pubblicato: 22 giu 2023
024 ago 2023 -
How can I set different SLA response times for weekdays and weekends?
Pubblicato: 24 ago 2023
024 ago 2023 -
I'm having trouble with duplicate actions from a custom trigger
Pubblicato: 29 ago 2023
029 ago 2023 -
How do I use a generic From: name for agent email notifications?
Pubblicato: 29 ago 2023
029 ago 2023 -
Can I track Service Level Agreements in Deskpro?
Pubblicato: 30 ago 2023
030 ago 2023 -
How does a Round Robin start assigning Tickets?
Pubblicato: 30 ago 2023
030 ago 2023 -
How can I send an SLA update to Slack?
Pubblicato: 31 ago 2023
031 ago 2023 -
Changing the order of messages on a ticket
Pubblicato: 8 giu 2023
031 ago 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Pubblicato: 26 lug 2023
031 ago 2023 -
How do I follow up automatically when a user stops replying?
Pubblicato: 1 set 2023
07 set 2023 -
Why does my 1 day SLA have a failure date 3 days away?
Pubblicato: 7 set 2023
07 set 2023 -
Can Deskpro send SMS text notifications?
Pubblicato: 8 set 2023
015 set 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Pubblicato: 14 set 2023
014 set 2023 -
How do I set up a Round Robin for Ticket Assignment?
Pubblicato: 15 set 2023
015 set 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Pubblicato: 15 set 2023
015 set 2023 -
How can I run a trigger for a specific Organization?
Pubblicato: 19 set 2023
019 set 2023 -
Increasing the priority of tickets when emails are marked with High Importance
Pubblicato: 8 mar 2023
09 gen 2024