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Centro Assistenza
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Using Deskpro
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Triggers
(5)
How do I assign out-of-hours tickets to a particular team?
Adding an agent reply without sending an email in Deskpro Horizon
How do I notify a user when their ticket is assigned?
How do I make a reusable checklist of things to do within a ticket?
Send a Automatic WhatsApp Replies using Triggers
Vedi tutti gli articoli in Triggers
How can I receive text alerts with ticket information?
JD
John Davison
17 ago 2023
What are Escalations?
Test IDOR 2
17 ago 2023
Automatically add Tasks to Tickets with Triggers
Lara Proud
31 ago 2023
Creating Shift Patterns in your Helpdesk
Lara Proud
28 nov 2024
How can I send different auto-responses dependent on email addresses?
CH
Chynah Hayde
24 ago 2023
How can I set different SLA response times for weekdays and weekends?
James Godwin
24 ago 2023
I'm having trouble with duplicate actions from a custom trigger
David Anjonrin-Ohu
29 ago 2023
How do I use a generic From: name for agent email notifications?
James Godwin
29 ago 2023
Can I track Service Level Agreements in Deskpro?
NZ
Nabeel Zahid
30 ago 2023
How does a Round Robin start assigning Tickets?
NZ
Nabeel Zahid
28 nov 2024
How can I send an SLA update to Slack?
CH
Chynah Hayde
31 ago 2023
Changing the order of messages on a ticket
Lara Proud
31 ago 2023
How do I stop bounces and Out of Office messages being turned into tickets?
MW
Matthew Wray
31 ago 2023
How do I follow up automatically when a user stops replying?
Eloise Rea
7 set 2023
Why does my 1 day SLA have a failure date 3 days away?
DB
Dan Baker
7 set 2023
Can Deskpro send SMS text notifications?
Kimberley Wilson
15 set 2023
Can I show the Satisfaction survey only for tickets in a certain department?
FC
Felipe Bessa Coelho
14 set 2023
How do I set up a Round Robin for Ticket Assignment?
Lara Proud
15 set 2023
How do I prevent satisfaction survey requests being sent to particular users?
Paul Davies
15 set 2023
How can I run a trigger for a specific Organization?
Hannah Scott
19 set 2023
Increasing the priority of tickets when emails are marked with High Importance
MW
Matthew Wray
9 gen 2024
Setting Up an Escalation for Data Retention in Deskpro
K
Kim
1 ago 2024
