Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Publikálva: 2023. ápr. 4.
02023. aug. 31. -
Improve helpdesk performance with lots of tickets
Publikálva: 2023. jún. 19.
02023. jún. 19. -
What does marking a ticket as spam do?
Publikálva: 2023. jún. 20.
02023. jún. 22. -
How am I able to setup ticket assignment workflows?
Publikálva: 2023. jún. 22.
02023. aug. 24. -
Automatically increase urgency for tickets from Organization Managers
Publikálva: 2023. jún. 22.
02023. aug. 31. -
How can I remove links to Deskpro from email notifications?
Publikálva: 2023. aug. 24.
02023. aug. 24. -
Is time counted from when an SLA is applied?
Publikálva: 2015. febr. 10.
12023. aug. 24. -
How do I disable keyboard shortcuts?
Publikálva: 2023. jún. 30.
02023. jún. 30. -
How do I automatically assign agents to tickets they reply to using email?
Publikálva: 2023. jún. 30.
02023. szept. 13. -
How do I generate debug information for a ticket ?
Publikálva: 2023. júl. 20.
02023. szept. 13. -
How do I only display the Help Center Welcome Message to User's who are logged in?
Publikálva: 2023. júl. 21.
02023. júl. 21. -
I'm having trouble with agents not receiving SMS alerts
Publikálva: 2023. aug. 17.
02023. aug. 17. -
How can I make agents record a solution for each ticket?
Publikálva: 2023. aug. 24.
02023. aug. 24. -
I can't load the Help Center editor
Publikálva: 2023. aug. 17.
02023. aug. 17. -
How do I add a custom favicon to the Help Center?
Publikálva: 2023. aug. 24.
02023. aug. 24. -
How to Download a Process Log
Publikálva: 2023. aug. 29.
02023. aug. 29. -
Hide Option to Upload an Account Photo in Help Center
Publikálva: 2023. aug. 24.
02023. aug. 24. -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publikálva: 2023. szept. 13.
02023. szept. 13. -
How can I automatically respond to users to let them know our office is closed?
Publikálva: 2023. szept. 7.
02023. szept. 7. -
How do I prevent a specific agent being assigned tickets?
Publikálva: 2023. aug. 10.
02023. aug. 10. -
How can I change the name of the "Contact Us" tab?
Publikálva: 2023. aug. 30.
02023. aug. 30. -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publikálva: 2023. szept. 13.
02023. szept. 13. -
How do I customize my embedded contact form?
Publikálva: 2023. aug. 30.
02023. aug. 30. -
How Do I Convert A Normal User to An Agent?
Publikálva: 2023. aug. 1.
02023. aug. 1. -
How do I remove agent names in the 'From:' field of emails?
Publikálva: 2023. aug. 29.
02023. aug. 29. -
I'm having trouble with an error: "Email address already exists"
Publikálva: 2023. aug. 29.
02023. aug. 29. -
Can I change the title of the 'Department' field on the contact form?
Publikálva: 2018. nov. 14.
02023. aug. 10. -
I'm having trouble getting Jira-related triggers to work
Publikálva: 2023. aug. 10.
02023. aug. 10. -
How do I use ticket SLAs?
Publikálva: 2023. aug. 10.
02023. aug. 10. -
Ticket followers replying by email is going to the user not the agent
Publikálva: 2023. aug. 30.
02023. aug. 30. -
How can I show a list of Ticket Followers in an email notification?
Publikálva: 2023. aug. 10.
02023. aug. 16. -
Download ticket results as CSV
Publikálva: 2023. aug. 17.
02023. aug. 17. -
Creating Effective Custom New Ticket Contact Forms
Publikálva: 2022. febr. 10.
02023. aug. 21. -
What are the different interfaces in Deskpro?
Publikálva: 2023. aug. 17.
02023. aug. 21. -
What are the default triggers for?
Publikálva: 2015. jan. 22.
02023. aug. 25. -
How do I find the ID number of a Deskpro field or other item?
Publikálva: 2023. aug. 29.
02023. aug. 29. -
Why are some automatic Replies added as an Agent Note?
Publikálva: 2023. aug. 29.
02023. aug. 29. -
Overriding Messenger settings
Publikálva: 2023. aug. 30.
02023. aug. 30. -
How to display a ticket custom field in an email template or Help Center template
Publikálva: 2023. aug. 30.
02023. aug. 31. -
Gmail/Google Apps "modern security standards" email error
Publikálva: 2023. aug. 31.
02023. aug. 31. -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publikálva: 2015. jan. 13.
02023. szept. 1. -
Can I use Active Directory to sign in my agents?
Publikálva: 2023. szept. 8.
02023. szept. 8. -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Publikálva: 2023. szept. 11.
02023. szept. 11. -
How to inspect AJAX requests with Chrome tools
Publikálva: 2023. szept. 11.
02023. szept. 11. -
JIRA integration app
Publikálva: 2023. szept. 12.
02023. szept. 12. -
Using the Deskpro API browser
Publikálva: 2023. szept. 13.
02023. szept. 13. -
How can I best manage Out of Office Agent accounts?
Publikálva: 2023. szept. 13.
02023. okt. 6. -
How does Deskpro match email replies to their proper tickets?
Publikálva: 2023. szept. 13.
02023. szept. 13. -
How do I change the fields on the ticket form?
Publikálva: 2023. szept. 19.
02023. szept. 19. -
Can I import data from other systems or helpdesks?
Publikálva: 2023. szept. 19.
02023. szept. 20.