Using Deskpro

Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

Published: 2020 aug. 19

0

2020 aug. 26
How do I install the Messenger widget in Wordpress?

Lauren Cumming

Published: 2016 jún. 22

0

2020 okt. 9
How do I update my portal to the latest version?

Ben Henley

Published: 2016 máj. 27

0

2019 okt. 3
How do I include ticket account addresses in emails?

Ben Henley

Published: 2015 jún. 22

0

2018 márc. 14
I'm having trouble with the round robin working properly

Ben Henley

Published: 2015 jún. 18

0

2018 márc. 14
How do I change the logo on the agent login screen?

Ben Henley

Published: 2015 jún. 10

0

2019 márc. 20
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: 2015 jún. 9

0

2018 márc. 14
How do I set up a new user registration form?

Ben Henley

Published: 2015 febr. 9

0

2018 máj. 8
How do I bulk delete tickets?

Ben Henley

Published: 2015 febr. 4

0

2017 nov. 9
What resources are available for teaching agents to use Deskpro?

Ben Henley

Published: 2015 febr. 3

0

2018 márc. 1
How do I install the 'Resolve User Hostnames' app

Ben Henley

Published: 2015 jan. 30

0

2018 máj. 14
How do I install the chat widget in Shopify?

Lauren Cumming

Published: 2016 jún. 22

0

2018 máj. 8
How do I install the chat widget in Drupal?

Lauren Cumming

Published: 2016 jún. 22

0

2018 márc. 14
How do I install the chat widget in Magento?

Lauren Cumming

Published: 2016 jún. 22

0

2018 márc. 14
Emails on cloud are rejected due to missing or invalid rDNS entry

Christopher Nadeau

Published: 2020 aug. 13

0

2020 aug. 13
Posting updates to Microsoft Teams

Matthew Wray

Published: 2020 júl. 16

0

2020 szept. 22
Hide Option to Upload Image

Emily Booth

Published: 2018 dec. 7

0

2018 dec. 7
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: 2018 máj. 8

0

2019 jan. 15
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Published: 2018 ápr. 5

0

2018 ápr. 5
How do I add a custom favicon to the user portal?

Lauren Cumming

Published: 2016 nov. 16

0

2019 jan. 15
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Published: 2016 szept. 16

0

2018 márc. 14
How do I change the welcome message for different usergroups?

Lauren Cumming

Published: 2016 aug. 26

0

2018 márc. 14
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Published: 2016 aug. 18

0

2018 márc. 14
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Published: 2016 aug. 8

0

2018 márc. 14
How do I translate a custom phrase?

Ben Henley

Published: 2015 jan. 29

0

2018 márc. 14
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Published: 2015 jan. 7

0

2018 márc. 14
Can Deskpro integrate with other software?

Ben Henley

Published: 2014 szept. 2

0

2019 márc. 27
I'm having trouble with some tickets ending up in random departments

Ben Henley

Published: 2014 júl. 30

0

2018 márc. 14
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

Published: 2014 júl. 29

0

2018 márc. 14
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

Published: 2014 júl. 29

0

2018 márc. 14
Why can't I see flags?

Ben Henley

Published: 2014 júl. 28

1

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How do I enable logging for outgoing email?

Christopher Nadeau

Published: 2013 márc. 7

0

2018 márc. 13
What documentation is available for Deskpro?

Christopher Nadeau

Published: 2012 dec. 5

0

2018 márc. 1
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 2012 nov. 16

0

2018 márc. 13
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 2012 nov. 5

0

2018 márc. 13
Can I import data from other systems or helpdesks?

Mike S.

Published: 2012 okt. 24

0

2020 okt. 22
How do I bill users or record time spent on support?

Ben Henley

Published: 2014 szept. 2

0

2018 márc. 8
How do I use drag and drop ticket attachments?

Ben Henley

Published: 2014 szept. 2

0

2018 márc. 14
How can I send automatic SMS notifications to agents?

Ben Henley

Published: 2014 szept. 5

0

2018 márc. 14
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 2015 jan. 7

0

2018 márc. 14
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

Published: 2014 dec. 22

0

2018 márc. 14
How can I use the JIRA integration?

Ben Henley

Published: 2014 dec. 22

0

2018 márc. 14
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

Published: 2014 dec. 18

0

2018 márc. 14
How can I set up a simple request management process?

Ben Henley

Published: 2014 dec. 18

0

2018 márc. 14
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Published: 2014 okt. 9

0

2017 nov. 8
Can I use LDAP to sign in my agents?

Ben Henley

Published: 2014 szept. 9

0

2019 ápr. 1
How do I customize the text that appears on my portal?

Ben Henley

Published: 2014 szept. 9

0

2018 márc. 14
How do I send a different auto-reply to new users?

Ben Henley

Published: 2014 szept. 9

0

2018 márc. 14
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: 2014 szept. 8

0

2018 márc. 14
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 2012 aug. 16

0

2019 jan. 3