Using Deskpro

How can I set different styling for emails across different brands?

Grace Howlett

Published: 2019 febr. 14

0

2019 febr. 14
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Ben Henley

Published: 2015 aug. 17

0

2018 márc. 14
Do I need to reinstall On-Premise when my trial ends?

Ben Henley

Published: 2015 aug. 14

0

2019 márc. 22
How can I automatically respond to users to let them know our office is closed?

Ben Henley

Published: 2015 aug. 14

0

2018 márc. 14
What does marking a ticket as spam do?

Ben Henley

Published: 2015 jún. 26

0

2018 nov. 20
How do I disable keyboard shortcuts?

Ben Henley

Published: 2015 jún. 25

0

2019 márc. 20
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

Published: 2015 jún. 22

0

2018 márc. 14
How do I include ticket account addresses in emails?

Ben Henley

Published: 2015 jún. 22

0

2018 márc. 14
How can I best manage out-of-office agents accounts?

Ben Henley

Published: 2015 ápr. 1

0

2018 márc. 14
Is time counted from when an SLA is applied?

Ben Henley

Published: 2015 febr. 10

1

2019 márc. 20
I'm having trouble getting embedded videos to work correctly

Ben Henley

Published: 2015 febr. 9

0

2018 márc. 14
I'm having trouble with an error: "imap_open() error" in logs

Ben Henley

Published: 2016 febr. 19

0

2018 márc. 14
How can I change the name of the "Contact Us" tab?

Lauren Cumming

Published: 2016 nov. 16

0

2018 márc. 14
How can I set up a new brand?

Lauren Cumming

Published: 2017 jan. 5

0

2018 márc. 14
How to Download a Process Log

Emily Booth

Published: 2019 febr. 11

0

2019 márc. 13
QR Code for Mobile App

Emily Booth

Published: 2018 dec. 10

0

2018 dec. 10
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

Published: 2018 dec. 4

0

2018 dec. 4
How do I display dates in the US format in reports?

Benedict Sycamore

Published: 2018 máj. 9

0

2019 jan. 2
How long are outgoing emails retained for in cloud accounts?

Benedict Sycamore

Published: 2018 máj. 9

0

2018 máj. 10
How do I run a report showing ticket activity grouped by agent and department?

Benedict Sycamore

Published: 2018 máj. 9

0

2018 máj. 9
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

Published: 2018 máj. 8

0

2018 máj. 8
What do I do if I need a specific feature?

Christopher Padfield

Published: 2017 ápr. 19

0

2018 márc. 14
How can I manage validation and decryption of S/MIME encoded emails?

Julien Ducro

Published: 2017 márc. 13

0

2018 márc. 14
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

Published: 2017 márc. 2

0

2018 márc. 14
How do I set up a new user registration form?

Ben Henley

Published: 2015 febr. 9

0

2018 máj. 8
How do I bulk delete tickets?

Ben Henley

Published: 2015 febr. 4

0

2017 nov. 9
Why is some of my agent interface missing?

Ben Henley

Published: 2014 jún. 26

0

2018 márc. 13
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

Published: 2014 jún. 13

0

2018 márc. 13
How do I assign multiple tickets to one user from another?

Christopher Padfield

Published: 2014 máj. 28

0

2018 márc. 13
How do I create a custom button for my chat widget?

Christopher Nadeau

Published: 2013 ápr. 22

0

2018 márc. 13
How do I manually run the email processing command?

Christopher Nadeau

Published: 2013 ápr. 9

0

2018 nov. 19
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: 2013 márc. 27

1

2017 nov. 9
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 2013 márc. 7

0

2018 márc. 13
How do I keep my read email on a POP3 server?

Christopher Nadeau

Published: 2013 jan. 29

0

2018 máj. 25
How do I add ticket properties to user emails?

Christopher Nadeau

Published: 2012 dec. 17

0

2018 ápr. 17
How do I use variables in snippets, messages and webhook actions?

Christopher Padfield

Published: 2012 dec. 11

4

2018 jún. 15
I'm having trouble with some tickets ending up in random departments

Ben Henley

Published: 2014 júl. 30

0

2018 márc. 14
What is Deskpro Cloud?

Ben Henley

Published: 2014 szept. 8

0

2019 márc. 27
Does Deskpro support multiple languages?

Ben Henley

Published: 2014 szept. 8

1

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I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 2015 jan. 7

0

2018 márc. 14
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

Published: 2014 okt. 28

0

2018 márc. 14
I'm having trouble with tickets created via email identifying the wrong user

Ben Henley

Published: 2014 okt. 28

0

2018 márc. 14
How can I set up agent permissions, permission groups and department access?

Ben Henley

Published: 2014 szept. 15

0

2018 márc. 14
Which web browsers does Deskpro support?

Ben Henley

Published: 2014 szept. 10

0

2020 ápr. 21
How can I keep up to date with changes in Deskpro?

Ben Henley

Published: 2014 szept. 10

0

2017 nov. 8
Can I track a Service Level Agreement within Deskpro?

Ben Henley

Published: 2014 szept. 10

0

2017 nov. 9
I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

Published: 2014 szept. 10

0

2018 márc. 14
What are the different interfaces within Deskpro?

Ben Henley

Published: 2014 szept. 8

0

2018 márc. 8
What are Deskpro security best practices?

Ben Henley

Published: 2014 szept. 8

0

2018 ápr. 17
What documentation is available for Deskpro?

Christopher Nadeau

Published: 2012 dec. 5

0

2018 márc. 1