Using Deskpro

Ticket followers replying by email is going to the user not the agent

Ben Henley

Published: 2014. jún. 3.

0

2017. nov. 9.
How do I remove links to Deskpro from email notifications?

Ben Henley

Published: 2014. máj. 19.

0

2018. márc. 13.
Sending different auto-responses based on email address

Ben Henley

Published: 2014. máj. 20.

0

2021. jún. 15.
Why can't I add a custom ticket status?

Ben Henley

Published: 2014. máj. 22.

0

2019. márc. 13.
How do I assign multiple tickets to one user from another?

Christopher Padfield

Published: 2014. máj. 28.

0

2018. márc. 13.
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

Published: 2014. máj. 29.

0

2018. márc. 13.
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: 2014. máj. 29.

0

2018. márc. 13.
How do I restrict access to parts of my portal?

Ben Henley

Published: 2014. máj. 29.

0

2020. ápr. 29.
How do I show users which agents are following their tickets?

Ben Henley

Published: 2014. máj. 30.

0

2018. márc. 13.
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Published: 2014. máj. 30.

0

2019. ápr. 1.
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Published: 2014. jún. 2.

0

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I'm having trouble with translated words appearing in the wrong order

Ben Henley

Published: 2014. jún. 3.

0

2018. márc. 13.
How do I set up an email account for outgoing messages only?

Ben Henley

Published: 2014. jún. 3.

0

2018. márc. 13.
I'm having trouble with some of our portal missing

Ben Henley

Published: 2014. máj. 19.

0

2018. márc. 13.
I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

Published: 2014. jún. 10.

0

2018. márc. 13.
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

Published: 2014. jún. 10.

0

2018. márc. 13.
How do I convert a normal user to an agent?

Ben Henley

Published: 2014. jún. 11.

0

2018. márc. 13.
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: 2014. jún. 11.

0

2019. szept. 10.
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

Published: 2014. jún. 13.

0

2018. márc. 13.
Why is some of my agent interface missing?

Ben Henley

Published: 2014. jún. 26.

0

2018. márc. 13.
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: 2014. jún. 26.

0

2018. márc. 13.
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

Published: 2014. jún. 26.

0

2018. márc. 13.
How can I run an email-only helpdesk?

Ben Henley

Published: 2014. jún. 26.

0

2018. dec. 7.
I'm having trouble with text formatting

Ben Henley

Published: 2014. jún. 26.

0

2018. márc. 13.
Creating an Impact, Urgency and Priority matrix

Matthew Wray

Published: 2021. márc. 24.

0

2021. márc. 24.
How do I view the raw email source for a ticket message?

Christopher Nadeau

Published: 2013. febr. 13.

0

2018. márc. 13.
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 2012. szept. 18.

0

2018. nov. 19.
What is an agent?

Christopher Padfield

Published: 2012. szept. 18.

0

2019. máj. 14.
How many users can I have?

Christopher Padfield

Published: 2012. szept. 18.

0

2017. nov. 8.
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 2012. okt. 24.

0

2018. márc. 13.
Can I import data from other systems or helpdesks?

Mike S.

Published: 2012. okt. 24.

0

2020. okt. 22.
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 2012. nov. 5.

0

2018. márc. 13.
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 2012. nov. 16.

0

2018. márc. 13.
What documentation is available for Deskpro?

Christopher Nadeau

Published: 2012. dec. 5.

0

2018. márc. 1.
How do I use variables in snippets, messages and webhook actions?

Christopher Padfield

Published: 2012. dec. 11.

4

2018. jún. 15.
How do I add ticket properties to user emails?

Christopher Nadeau

Published: 2012. dec. 17.

0

2018. ápr. 17.
How do I keep my read email on a POP3 server?

Christopher Nadeau

Published: 2013. jan. 29.

0

2018. máj. 25.
How do I change the chat widget language?

Christopher Nadeau

Published: 2013. jan. 29.

0

2018. márc. 13.
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 2012. aug. 16.

0

2019. jan. 3.
I'm having trouble with replies not being added to the correct tickets

Christopher Nadeau

Published: 2013. febr. 20.

0

2018. nov. 13.
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 2013. márc. 7.

0

2018. márc. 13.
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: 2013. márc. 27.

1

2021. szept. 2.
How do I manually run the email processing command?

Christopher Nadeau

Published: 2013. ápr. 9.

0

2018. nov. 19.
How do I create a custom button for my chat widget?

Christopher Nadeau

Published: 2013. ápr. 22.

0

2018. márc. 13.
How can I take screenshots in Deskpro?

Christopher Padfield

Published: 2013. máj. 15.

0

2018. márc. 13.
How do I generate debug information for a ticket?

Christopher Nadeau

Published: 2013. júl. 18.

0

2018. márc. 13.
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: 2013. szept. 2.

0

2019. jan. 14.
How can I copy data from user authentication apps into custom user fields?

Christopher Nadeau

Published: 2014. jan. 16.

0

2018. márc. 13.
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: 2014. márc. 14.

0

2020. júl. 21.
How can I set up ticket assignment workflows?

Ben Henley

Published: 2014. máj. 19.

0

2019. jan. 14.