Using Deskpro
-
How do I set up an email account for outgoing messages only?
Published: 2014. jún. 3.
02018. márc. 13. -
I'm having trouble with outgoing email
Published: 2014. júl. 31.
02018. márc. 14. -
How do I send a different auto-reply to new users?
Published: 2014. szept. 9.
02018. márc. 14. -
How do I use the filter pane?
Published: 2014. aug. 28.
02018. márc. 14. -
I'm having trouble with my portal chat tab
Published: 2014. júl. 9.
02018. márc. 14. -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 2014. jún. 26.
02018. márc. 13. -
How do I nominate users to manage an organization's tickets?
Published: 2012. nov. 16.
02018. márc. 13. -
Can I BCC: someone into a ticket thread?
Published: 2014. szept. 23.
02018. márc. 14. -
How can I set up agent permissions, permission groups and department access?
Published: 2014. szept. 15.
02018. márc. 14. -
How do I customize the text that appears on my portal?
Published: 2014. szept. 9.
02018. márc. 14. -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: 2014. aug. 29.
02019. márc. 22. -
How do I change the chat widget language?
Published: 2013. jan. 29.
02018. márc. 13. -
How do I view the raw email source for a ticket message?
Published: 2013. febr. 13.
02018. márc. 13. -
I'm having trouble with forwarding user emails to the helpdesk
Published: 2014. okt. 28.
02018. márc. 14. -
I'm having trouble with tickets created via email identifying the wrong user
Published: 2014. okt. 28.
02018. márc. 14. -
How do I automatically tell users who submit tickets by email to use the portal?
Published: 2014. szept. 16.
02018. márc. 8. -
Which web browsers does Deskpro support?
Published: 2014. szept. 10.
02020. ápr. 21. -
What is the size limit on attachments within Deskpro?
Published: 2014. dec. 10.
12014. dec. 10. -
Why are there two Google authentication apps in Deskpro? (Old)
Published: 2014. nov. 19.
02019. ápr. 1. -
Is there a way to CC: someone into a ticket?
Published: 2014. szept. 23.
02017. nov. 9. -
How do I remove links to Deskpro from email notifications?
Published: 2014. máj. 19.
02018. márc. 13. -
Does Deskpro support multiple languages?
Published: 2014. szept. 8.
12014. szept. 8. -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2013. szept. 2.
02019. jan. 14. -
How do I generate debug information for a ticket?
Published: 2013. júl. 18.
02018. márc. 13. -
How can I take screenshots in Deskpro?
Published: 2013. máj. 15.
02018. márc. 13. -
What are Deskpro security best practices?
Published: 2014. szept. 8.
02018. ápr. 17. -
Can I use a custom domain name for the portal?
Published: 2012. aug. 16.
02019. jan. 3. -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 2014. dec. 18.
02018. márc. 14. -
How can I use the JIRA integration?
Published: 2014. dec. 22.
02018. márc. 14. -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 2014. dec. 22.
02018. márc. 14. -
Can I use Deskpro automation for integration with JIRA?
Published: 2014. dec. 22.
02017. nov. 9. -
I'm having trouble adding agent names to the body of user notification emails
Published: 2015. jan. 7.
02018. márc. 14. -
I'm having trouble getting JIRA-related triggers to work
Published: 2015. jan. 7.
02018. márc. 14. -
How can I set different SLA response times for weekdays and weekends?
Published: 2015. jan. 13.
02018. márc. 14. -
Why are agent notes being included in email threads?
Published: 2015. jan. 12.
02017. nov. 9. -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 2015. jan. 13.
02018. márc. 14. -
What are the default triggers for?
Published: 2015. jan. 22.
02018. márc. 14. -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 2015. jan. 26.
02019. okt. 8. -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 2015. jan. 26.
02019. ápr. 1. -
Can I import the tickets and other information from my legacy helpdesk?
Published: 2015. jan. 26.
02020. okt. 22. -
How do I translate a custom phrase?
Published: 2015. jan. 29.
02018. márc. 14. -
How do I install the 'Resolve User Hostnames' app
Published: 2015. jan. 30.
02018. máj. 14. -
What resources are available for teaching agents to use Deskpro?
Published: 2015. febr. 3.
02018. márc. 1. -
How do I bulk delete tickets?
Published: 2015. febr. 4.
02017. nov. 9. -
How do I set up a new user registration form?
Published: 2015. febr. 9.
02018. máj. 8. -
I'm having trouble getting embedded videos to work correctly
Published: 2015. febr. 9.
02018. márc. 14. -
Is time counted from when an SLA is applied?
Published: 2015. febr. 10.
12021. szept. 2. -
How can I best manage out-of-office agents accounts?
Published: 2015. ápr. 1.
02018. márc. 14. -
How do I delete all my test tickets?
Published: 2015. jún. 15.
02022. jún. 13. -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2015. jún. 2.
02018. márc. 14.