Using Deskpro
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How do I set up an email account for outgoing messages only?
Published: 2014. jún. 3.
02018. márc. 13. -
I'm having trouble with some of our portal missing
Published: 2014. máj. 19.
02018. márc. 13. -
How do I remove links to Deskpro from email notifications?
Published: 2014. máj. 19.
02018. márc. 13. -
Sending different auto-responses based on email address
Published: 2014. máj. 20.
02021. jún. 15. -
Why can't I add a custom ticket status?
Published: 2014. máj. 22.
02019. márc. 13. -
How do I assign multiple tickets to one user from another?
Published: 2014. máj. 28.
02018. márc. 13. -
I'm having trouble with images not displaying correctly in emails or articles
Published: 2014. máj. 29.
02018. márc. 13. -
I'm having trouble with an error: "550 Unable to relay"
Published: 2014. máj. 29.
02018. márc. 13. -
How do I restrict access to parts of my portal?
Published: 2014. máj. 29.
02020. ápr. 29. -
How do I show users which agents are following their tickets?
Published: 2014. máj. 30.
02018. márc. 13. -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Published: 2014. máj. 30.
02019. ápr. 1. -
How do I make clear in email notifications to agent followers that they don't need to respond?
Published: 2014. jún. 2.
02014. jún. 2. -
I'm having trouble with translated words appearing in the wrong order
Published: 2014. jún. 3.
02018. márc. 13. -
How can I set up ticket assignment workflows?
Published: 2014. máj. 19.
02019. jan. 14. -
Ticket followers replying by email is going to the user not the agent
Published: 2014. jún. 3.
02017. nov. 9. -
I'm having a trouble with users being unable to add attachments to tickets
Published: 2014. jún. 10.
02018. márc. 13. -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: 2014. jún. 10.
02018. márc. 13. -
How do I convert a normal user to an agent?
Published: 2014. jún. 11.
02018. márc. 13. -
Why aren't Community Channels showing up on my portal?
Published: 2014. jún. 11.
02019. szept. 10. -
I'm having trouble changing the order of messages displayed on a ticket
Published: 2014. jún. 13.
02018. márc. 13. -
Why is some of my agent interface missing?
Published: 2014. jún. 26.
02018. márc. 13. -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 2014. jún. 26.
02018. márc. 13. -
I'm having trouble receiving notification emails when I create a ticket
Published: 2014. jún. 26.
02018. márc. 13. -
How can I run an email-only helpdesk?
Published: 2014. jún. 26.
02018. dec. 7. -
I'm having trouble with text formatting
Published: 2014. jún. 26.
02018. márc. 13. -
How do I view the raw email source for a ticket message?
Published: 2013. febr. 13.
02018. márc. 13. -
How do I enable logging for incoming email processing?
Published: 2012. szept. 18.
02018. nov. 19. -
What is an agent?
Published: 2012. szept. 18.
02019. máj. 14. -
How many users can I have?
Published: 2012. szept. 18.
02017. nov. 8. -
I'm having trouble with Active Directory authentication
Published: 2012. okt. 24.
02018. márc. 13. -
Can I import data from other systems or helpdesks?
Published: 2012. okt. 24.
02020. okt. 22. -
I'm having trouble with an error: "Error with your forwarded email"
Published: 2012. nov. 5.
02018. márc. 13. -
How do I nominate users to manage an organization's tickets?
Published: 2012. nov. 16.
02018. márc. 13. -
What documentation is available for Deskpro?
Published: 2012. dec. 5.
02018. márc. 1. -
How do I use variables in snippets, messages and webhook actions?
Published: 2012. dec. 11.
42018. jún. 15. -
How do I add ticket properties to user emails?
Published: 2012. dec. 17.
02018. ápr. 17. -
How do I keep my read email on a POP3 server?
Published: 2013. jan. 29.
02018. máj. 25. -
How do I change the chat widget language?
Published: 2013. jan. 29.
02018. márc. 13. -
Can I use a custom domain name for the portal?
Published: 2012. aug. 16.
02019. jan. 3. -
I'm having trouble with replies not being added to the correct tickets
Published: 2013. febr. 20.
02018. nov. 13. -
How do I enable logging for outgoing email?
Published: 2013. márc. 7.
02018. márc. 13. -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 2013. márc. 27.
12021. szept. 2. -
How do I manually run the email processing command?
Published: 2013. ápr. 9.
02018. nov. 19. -
How do I create a custom button for my chat widget?
Published: 2013. ápr. 22.
02018. márc. 13. -
How can I take screenshots in Deskpro?
Published: 2013. máj. 15.
02018. márc. 13. -
How do I generate debug information for a ticket?
Published: 2013. júl. 18.
02018. márc. 13. -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2013. szept. 2.
02019. jan. 14. -
How can I copy data from user authentication apps into custom user fields?
Published: 2014. jan. 16.
02018. márc. 13. -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 2014. márc. 14.
02020. júl. 21. -
How can I change the format and display of date and time?
Published: 2014. ápr. 25.
02020. aug. 20.