Remote Support is enabled

Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Horizon Upgrade

OPC and Docker

Deskpro container image

in OPC Problems

Chris Robinson
Lewis Stonier

Published: Jan 30, 2023|Last updated: Jan 30, 2023

The OPC can open a secure SSH tunnel for Deskpro support agents to be able to remotely access your OPC server.

If this feature is active a low severity warning will be raised to remind system admins that the service is live, once the remote work is completed you can disable the SSH tunnel and the alert will clear.

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