Deskpro Support

Contact Us

Introduction

Overview
- What is the On-Premise Controller?
Requirements

Installation

Installation
- Which version should I use?
Install on Linux
- Linux Prerequisites
- Run the OPC install script
Install on VMWare
Install on Virtualbox
- Install the Virtualbox OVA
Install on Proxmox
- Install the OVA on Proxmox VE
Install on Hyper-V
- Install the Hyper-V OVA
Install on Windows
- Windows Prerequisites
- Installing on Windows

Using the OPC

Accessing the OPC Web interface
- Using the OPC command
Using the OPC

Instances

Clustering

Backups

Via the GUI
Via the CLI
- Backing up your instance
- Manual Backups
External Backups
- Considerations for External Backups

Troubleshooting

Advanced Configuration

Firewalls and Networking
Host Configuration
Optimization
- Database optimization
- PHP performance optimization
Disk Management
ElasticSearch
Database
- Modifying MySQL configuration
- Encrypting MySQL
Web
- Adding custom Nginx configuration
Advanced instance setup and configuration
- Migration of data from Zendesk to Deskpro

Horizon Upgrade

OPC and Docker

Deskpro container image

Elasticsearch Connectivity

in Instance Problems

Published: Jun 29, 2022|Last updated: Jul 13, 2022

The Elasticsearch connectivity of an instance is configured via the OPC. The following warnings are raised if any errors are detected:

Severity	Trigger
High	Unable to connect to the instance Elasticsearch index for any reason
High	The index health is reported as `red` by Elasticsearch

Remediation

Please review the message that is presented in the Problem GUI and take action as required (e.g. start the Elasticsearch service if it is not running).

Helpful Unhelpful

next pageInstance Deskpro Version previous pageDatabase Connectivity

Please log in or register to submit a comment.

Page sections

Remediation