Deskpro Legacy
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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publié: 18 déc. 2014
011 sept. 2023 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publié: 11 août 2014
011 sept. 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Publié: 28 oct. 2014
011 sept. 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Publié: 28 oct. 2014
011 sept. 2023 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publié: 6 juin 2018
012 sept. 2023 -
How do I manually run the email processing command?
Publié: 9 avr. 2013
013 sept. 2023 -
Using an Office365 Email Account for Cloud
Publié: 29 sept. 2020
012 sept. 2023 -
How do I limit agent access to tickets by department?
Publié: 12 août 2014
112 sept. 2023 -
Change the name of the Contact Us tab
Publié: 9 févr. 2015
013 sept. 2023 -
I'm having trouble with incoming emails not being turned into tickets
Publié: 29 juil. 2014
013 sept. 2023 -
Using the Deskpro API browser
Publié: 6 nov. 2014
013 sept. 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publié: 2 juin 2015
013 sept. 2023 -
I'm having trouble forwarding individual ticket messages to email
Publié: 8 oct. 2014
013 sept. 2023 -
How does Deskpro match email replies to their proper tickets?
Publié: 26 juil. 2018
013 sept. 2023 -
Can I keep my existing support email address?
Publié: 23 sept. 2014
013 sept. 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Publié: 16 sept. 2014
013 sept. 2023 -
I'm having trouble with resolved tickets creating new tickets when users reply
Publié: 10 nov. 2014
013 sept. 2023 -
I'm having trouble with my portal chat tab
Publié: 9 juil. 2014
013 sept. 2023 -
How can I make knowledgebase articles visible to specific users only?
Publié: 13 nov. 2014
213 sept. 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Publié: 16 sept. 2014
013 sept. 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Publié: 15 nov. 2021
013 sept. 2023 -
Show text on the portal only to a certain usergroup
Publié: 4 juin 2015
013 sept. 2023 -
How do I automatically email users when their ticket has been assigned?
Publié: 8 sept. 2014
013 sept. 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publié: 29 juin 2015
014 sept. 2023 -
How do I set up round robin ticket assignment?
Publié: 10 sept. 2014
315 sept. 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Publié: 5 juin 2018
015 sept. 2023 -
How do I set up an email account for outgoing messages only?
Publié: 3 juin 2014
015 sept. 2023 -
How can I send automatic SMS notifications to agents?
Publié: 5 sept. 2014
015 sept. 2023 -
How can I use Deskpro Mobile?
Publié: 15 sept. 2023
215 sept. 2023 -
How can I enable WiActs Single Sign-On?
Publié: 16 mars 2016
019 sept. 2023 -
How do I change the fields on the ticket form?
Publié: 16 sept. 2014
019 sept. 2023 -
Can I import data from other systems or helpdesks?
Publié: 24 oct. 2012
020 sept. 2023 -
How do I create a custom button for my chat widget?
Publié: 22 avr. 2013
020 sept. 2023 -
Messenger Widget Options
Publié: 15 juil. 2020
020 sept. 2023 -
I'm having trouble with an error: "Failure 0x51"
Publié: 29 juil. 2015
025 sept. 2023 -
How do I translate a custom phrase?
Publié: 29 janv. 2015
025 sept. 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Publié: 22 juin 2015
027 sept. 2023 -
How can I switch email clients whilst using Deskpro?
Publié: 16 sept. 2016
027 sept. 2023 -
How do I pre-fill ticket form fields automatically for certain users?
Publié: 8 mai 2018
027 sept. 2023 -
How to create a report showing the impact of failed SLAs on Ticket satisfaction
Publié: 10 juil. 2018
027 sept. 2023 -
I'm having trouble adding agent names to the body of user notification emails
Publié: 7 janv. 2015
027 sept. 2023 -
How can I set up a new brand?
Publié: 5 janv. 2017
027 sept. 2023 -
Reports : DPQL Reference
Publié: 22 mars 2018
027 sept. 2023 -
I'm having trouble disabling HTTPS
Publié: 9 déc. 2015
03 oct. 2023 -
How do I make a reusable checklist of things to do within a ticket?
Publié: 16 oct. 2015
03 oct. 2023 -
How can I best manage out-of-office agents accounts?
Publié: 1 avr. 2015
06 oct. 2023 -
What ports do I need open for Deskpro?
Publié: 19 oct. 2023
019 oct. 2023 -
Using an opcode cache (OPCache, APC or WinCache)
Publié: 5 déc. 2012
226 oct. 2023 -
What are some Deskpro productivity tips for agents?
Publié: 28 oct. 2014
09 janv. 2024 -
Creating an Impact, Urgency and Priority matrix
Publié: 24 mars 2021
09 janv. 2024