Would be great if we could do the following using mass actions - Assign Problem to selected tickets - Add note to selected tickets (instead of mass reply) - Merge selected tickets into single ticket
Mass Action Add "Problem","Note", and "Merge" - Remarques / Feature Request - Deskpro Support
Mass Action Add "Problem","Note", and "Merge" Collecting Feedback
Ajouter un commentaire
Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.
Commentaires (6)
When applying actions to mass selections in Deskpro, we currently have a the ability to add a 'Mass Reply' but not a 'Mass Note'. Adding the ability to add a 'Mass Note' would be very helpful when needing to apply the same note to each of the selected tickets. Thanks, Lu