Using Deskpro
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Microphone not Working
Publié: 20 mai 2020
020 mai 2020 -
I'm having trouble getting CSV import to work on my Cloud trial
Publié: 19 avr. 2016
014 mars 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Publié: 12 avr. 2016
012 mars 2018 -
How do I change the number of news posts shown on the portal home page?
Publié: 4 avr. 2016
017 avr. 2018 -
I'm having trouble disabling HTTPS
Publié: 9 déc. 2015
014 mars 2018 -
I'm having trouble with the subject of reminder emails
Publié: 2 nov. 2015
014 mars 2018 -
How do I make a reusable checklist of things to do within a ticket?
Publié: 16 oct. 2015
01 avr. 2019 -
I'm having trouble making a custom report retrieve phone numbers
Publié: 13 oct. 2015
017 avr. 2018 -
How do I find the ID number of a Deskpro field or other item?
Publié: 13 oct. 2015
01 avr. 2019 -
Can one user from an organization see all that organization's tickets?
Publié: 4 juin 2015
017 avr. 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publié: 2 juin 2015
014 mars 2018 -
What limitations do the trial versions have?
Publié: 19 avr. 2016
08 nov. 2017 -
How do I link tickets to community topics?
Publié: 19 mars 2018
010 sept. 2019 -
How can I use Zapier with Deskpro?
Publié: 5 juin 2018
06 juin 2018 -
Updating to the New Email Templates Editor
Publié: 24 mars 2020
020 juil. 2020 -
Creating Deskpro Tickets using Google Calendar and Zapier
Publié: 14 oct. 2019
017 oct. 2019 -
Upscope Integration
Publié: 14 oct. 2019
015 oct. 2019 -
Can I send SLA notifications to a Slack channel?
Publié: 4 oct. 2019
014 oct. 2019 -
Reverting Community to Feedback
Publié: 13 août 2019
02 sept. 2019 -
Making email templates brand specific
Publié: 26 juin 2019
013 août 2019 -
Removing Comments on Satisfaction
Publié: 7 déc. 2018
07 déc. 2018 -
Can I change the title of the 'Department' field on the contact form?
Publié: 14 nov. 2018
014 nov. 2018 -
How does Deskpro match email replies to their proper tickets?
Publié: 26 juil. 2018
026 juil. 2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Publié: 6 juin 2018
06 juin 2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publié: 13 janv. 2015
014 mars 2018 -
Why are agent notes being included in email threads?
Publié: 12 janv. 2015
09 nov. 2017 -
I'm having trouble with emails being processed from a POP3 account
Publié: 26 juin 2014
013 mars 2018 -
I'm having trouble with text formatting
Publié: 26 juin 2014
013 mars 2018 -
How can I run an email-only helpdesk?
Publié: 26 juin 2014
07 déc. 2018 -
I'm having a trouble with users being unable to add attachments to tickets
Publié: 10 juin 2014
013 mars 2018 -
Ticket followers replying by email is going to the user not the agent
Publié: 3 juin 2014
09 nov. 2017 -
How do I set up an email account for outgoing messages only?
Publié: 3 juin 2014
013 mars 2018 -
I'm having trouble with translated words appearing in the wrong order
Publié: 3 juin 2014
013 mars 2018 -
How do I remove links to Deskpro from email notifications?
Publié: 19 mai 2014
013 mars 2018 -
I'm having trouble with some of our portal missing
Publié: 19 mai 2014
013 mars 2018 -
How can I set up ticket assignment workflows?
Publié: 19 mai 2014
014 janv. 2019 -
What is the difference between labels and search terms in knowledgebase articles?
Publié: 26 juin 2014
013 mars 2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Publié: 11 août 2014
014 mars 2018 -
How do I limit agent access to tickets by department?
Publié: 12 août 2014
114 mars 2018 -
How can I make a department visible to agents only?
Publié: 10 nov. 2014
01 avr. 2019 -
I'm having trouble with resolved tickets creating new tickets when users reply
Publié: 10 nov. 2014
014 mars 2018 -
I'm having trouble with IMAP SSL certificate errors
Publié: 3 nov. 2014
014 mars 2018 -
I'm having trouble with an error: "PHP IMAP extension"
Publié: 3 nov. 2014
014 mars 2018 -
Is there a way to CC: someone into a ticket?
Publié: 23 sept. 2014
09 nov. 2017 -
Can I BCC: someone into a ticket thread?
Publié: 23 sept. 2014
014 mars 2018 -
Can I keep my existing support email address?
Publié: 23 sept. 2014
01 avr. 2019 -
Can I see the Deskpro source code?
Publié: 4 avr. 2016
09 nov. 2017 -
What are the different interfaces within Deskpro?
Publié: 8 sept. 2014
08 mars 2018 -
How do I embed a contact form within my website?
Publié: 14 août 2014
014 mars 2018 -
I'm having trouble with replies not being added to the correct tickets
Publié: 20 févr. 2013
013 nov. 2018