Using Deskpro
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How do I set up an email account for outgoing messages only?
Publié: 3 juin 2014
013 mars 2018 -
I'm having trouble with some of our portal missing
Publié: 19 mai 2014
013 mars 2018 -
How do I remove links to Deskpro from email notifications?
Publié: 19 mai 2014
013 mars 2018 -
Sending different auto-responses based on email address
Publié: 20 mai 2014
015 juin 2021 -
Why can't I add a custom ticket status?
Publié: 22 mai 2014
013 mars 2019 -
How do I assign multiple tickets to one user from another?
Publié: 28 mai 2014
013 mars 2018 -
I'm having trouble with images not displaying correctly in emails or articles
Publié: 29 mai 2014
013 mars 2018 -
I'm having trouble with an error: "550 Unable to relay"
Publié: 29 mai 2014
013 mars 2018 -
How do I restrict access to parts of my portal?
Publié: 29 mai 2014
029 avr. 2020 -
How do I show users which agents are following their tickets?
Publié: 30 mai 2014
013 mars 2018 -
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
Publié: 30 mai 2014
01 avr. 2019 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Publié: 2 juin 2014
02 juin 2014 -
I'm having trouble with translated words appearing in the wrong order
Publié: 3 juin 2014
013 mars 2018 -
How can I set up ticket assignment workflows?
Publié: 19 mai 2014
014 janv. 2019 -
Ticket followers replying by email is going to the user not the agent
Publié: 3 juin 2014
09 nov. 2017 -
I'm having a trouble with users being unable to add attachments to tickets
Publié: 10 juin 2014
013 mars 2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Publié: 10 juin 2014
013 mars 2018 -
How do I convert a normal user to an agent?
Publié: 11 juin 2014
013 mars 2018 -
Why aren't Community Channels showing up on my portal?
Publié: 11 juin 2014
010 sept. 2019 -
I'm having trouble changing the order of messages displayed on a ticket
Publié: 13 juin 2014
013 mars 2018 -
Why is some of my agent interface missing?
Publié: 26 juin 2014
013 mars 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Publié: 26 juin 2014
013 mars 2018 -
I'm having trouble receiving notification emails when I create a ticket
Publié: 26 juin 2014
013 mars 2018 -
How can I run an email-only helpdesk?
Publié: 26 juin 2014
07 déc. 2018 -
I'm having trouble with text formatting
Publié: 26 juin 2014
013 mars 2018 -
How do I view the raw email source for a ticket message?
Publié: 13 févr. 2013
013 mars 2018 -
How do I enable logging for incoming email processing?
Publié: 18 sept. 2012
019 nov. 2018 -
What is an agent?
Publié: 18 sept. 2012
014 mai 2019 -
How many users can I have?
Publié: 18 sept. 2012
08 nov. 2017 -
I'm having trouble with Active Directory authentication
Publié: 24 oct. 2012
013 mars 2018 -
Can I import data from other systems or helpdesks?
Publié: 24 oct. 2012
022 oct. 2020 -
I'm having trouble with an error: "Error with your forwarded email"
Publié: 5 nov. 2012
013 mars 2018 -
How do I nominate users to manage an organization's tickets?
Publié: 16 nov. 2012
013 mars 2018 -
What documentation is available for Deskpro?
Publié: 5 déc. 2012
01 mars 2018 -
How do I use variables in snippets, messages and webhook actions?
Publié: 11 déc. 2012
415 juin 2018 -
How do I add ticket properties to user emails?
Publié: 17 déc. 2012
017 avr. 2018 -
How do I keep my read email on a POP3 server?
Publié: 29 janv. 2013
025 mai 2018 -
How do I change the chat widget language?
Publié: 29 janv. 2013
013 mars 2018 -
Can I use a custom domain name for the portal?
Publié: 16 août 2012
03 janv. 2019 -
I'm having trouble with replies not being added to the correct tickets
Publié: 20 févr. 2013
013 nov. 2018 -
How do I enable logging for outgoing email?
Publié: 7 mars 2013
013 mars 2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Publié: 27 mars 2013
12 sept. 2021 -
How do I manually run the email processing command?
Publié: 9 avr. 2013
019 nov. 2018 -
How do I create a custom button for my chat widget?
Publié: 22 avr. 2013
013 mars 2018 -
How can I take screenshots in Deskpro?
Publié: 15 mai 2013
013 mars 2018 -
How do I generate debug information for a ticket?
Publié: 18 juil. 2013
013 mars 2018 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Publié: 2 sept. 2013
014 janv. 2019 -
How can I copy data from user authentication apps into custom user fields?
Publié: 16 janv. 2014
013 mars 2018 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Publié: 14 mars 2014
021 juil. 2020 -
How can I change the format and display of date and time?
Publié: 25 avr. 2014
020 août 2020