Using Deskpro

Messenger Widget Options

Matthew Wray

Published: 15 juil. 2020

0

20 juil. 2020
Gmail/Google Apps "modern security standards" email error

Ben Henley

Published: 18 janv. 2016

0

9 nov. 2017
I'm having trouble with an error: "The email address is already in use"

Ben Henley

Published: 6 janv. 2016

0

14 mars 2018
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: 9 juin 2015

0

14 mars 2018
How can I translate Deskpro into my language or improve an existing translation?

Ben Henley

Published: 4 juin 2015

0

12 mars 2018
How do I translate a custom phrase?

Ben Henley

Published: 29 janv. 2015

0

14 mars 2018
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Published: 26 janv. 2015

0

25 sept. 2018
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

Published: 26 janv. 2015

0

1 avr. 2019
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

Published: 26 janv. 2015

0

8 oct. 2019
How can I set different SLA response times for weekdays and weekends?

Ben Henley

Published: 13 janv. 2015

0

14 mars 2018
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Published: 7 janv. 2015

0

14 mars 2018
Can I move from Deskpro On-Premise to Deskpro Cloud?

Lauren Cumming

Published: 11 mai 2016

0

14 mars 2018
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

Published: 24 mai 2016

0

14 mars 2018
I'm having trouble with an error: "mistakes with form"

Ben Henley

Published: 25 mai 2016

0

14 mars 2018
Overriding Messenger settings

Matthew Wray

Published: 15 juil. 2020

0

20 juil. 2020
How can I translate Help Center phrases into other languages or improve an existing translation?

Grace Howlett

Published: 17 juin 2020

0

23 juin 2020
Common Email Conversion Code Replacements

Emily Booth

Published: 16 juin 2020

0

20 juil. 2020
Adding tasks to tickets with triggers

Matthew Wray

Published: 15 oct. 2019

0

17 oct. 2019
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Published: 8 août 2016

0

14 mars 2018
How do I create a welcome message for my portal?

Lauren Cumming

Published: 8 août 2016

0

21 mars 2019
How can I further customize my chat widget?

Lauren Cumming

Published: 22 juin 2016

0

14 mars 2018
How do I manage overriding widget and chat settings?

Lauren Cumming

Published: 22 juin 2016

0

17 sept. 2020
How do I install the chat widget in Joomla?

Lauren Cumming

Published: 22 juin 2016

0

14 mars 2018
How do I update my portal to the latest version?

Ben Henley

Published: 27 mai 2016

0

3 oct. 2019
How can I set up a simple request management process?

Ben Henley

Published: 18 déc. 2014

0

14 mars 2018
How come my "1 day" SLA has a failure date 3 days away?

Ben Henley

Published: 15 déc. 2014

0

9 nov. 2017
I'm having trouble with outgoing email

Ben Henley

Published: 31 juil. 2014

0

14 mars 2018
Why can't I see flags?

Ben Henley

Published: 28 juil. 2014

1

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How do I set up an Outlook account as a ticket account for Cloud?

Ben Henley

Published: 24 juil. 2014

0

14 mars 2018
I'm having trouble deleting a table from a ticket reply

Ben Henley

Published: 24 juil. 2014

0

14 mars 2018
I'm having trouble with my portal chat tab

Ben Henley

Published: 9 juil. 2014

0

14 mars 2018
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: 11 juin 2014

0

10 sept. 2019
How do I convert a normal user to an agent?

Ben Henley

Published: 11 juin 2014

0

13 mars 2018
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 24 oct. 2012

0

13 mars 2018
How many users can I have?

Christopher Padfield

Published: 18 sept. 2012

0

8 nov. 2017
What is an agent?

Christopher Padfield

Published: 18 sept. 2012

0

14 mai 2019
How do I set up an internal knowledgebase for agents only?

Ben Henley

Published: 14 août 2014

0

14 mars 2018
How do I use the filter pane?

Ben Henley

Published: 28 août 2014

0

14 mars 2018
What's the difference between Deskpro Cloud and Deskpro On-Premise?

Ben Henley

Published: 29 août 2014

0

22 mars 2019
What is the size limit on attachments within Deskpro?

Ben Henley

Published: 10 déc. 2014

0

9 nov. 2017
Why are there two Google authentication apps in Deskpro? (Old)

Ben Henley

Published: 19 nov. 2014

0

1 avr. 2019
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Published: 9 oct. 2014

0

8 nov. 2017
I'm having trouble forwarding individual ticket messages to email

Ben Henley

Published: 8 oct. 2014

0

14 mars 2018
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings

Ben Henley

Published: 7 oct. 2014

0

14 mars 2018
Can Deskpro send SMS text notifications?

Ben Henley

Published: 25 sept. 2014

0

9 nov. 2017
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: 8 sept. 2014

0

14 mars 2018
How do I automatically increase ticket urgency on tickets from organization managers?

Ben Henley

Published: 8 sept. 2014

0

14 mars 2018
How can I filter bounce messages?

Ben Henley

Published: 8 sept. 2014

0

14 mars 2018
How do I assign out-of-hour tickets to a particular team?

Ben Henley

Published: 8 sept. 2014

1

14 mars 2018
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 18 sept. 2012

0

19 nov. 2018