Using Deskpro
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How do I set up an email account for outgoing messages only?
Publié: 3 juin 2014
013 mars 2018 -
I'm having trouble with outgoing email
Publié: 31 juil. 2014
014 mars 2018 -
How do I send a different auto-reply to new users?
Publié: 9 sept. 2014
014 mars 2018 -
How do I use the filter pane?
Publié: 28 août 2014
014 mars 2018 -
I'm having trouble with my portal chat tab
Publié: 9 juil. 2014
014 mars 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Publié: 26 juin 2014
013 mars 2018 -
How do I nominate users to manage an organization's tickets?
Publié: 16 nov. 2012
013 mars 2018 -
Can I BCC: someone into a ticket thread?
Publié: 23 sept. 2014
014 mars 2018 -
How can I set up agent permissions, permission groups and department access?
Publié: 15 sept. 2014
014 mars 2018 -
How do I customize the text that appears on my portal?
Publié: 9 sept. 2014
014 mars 2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Publié: 29 août 2014
022 mars 2019 -
How do I change the chat widget language?
Publié: 29 janv. 2013
013 mars 2018 -
How do I view the raw email source for a ticket message?
Publié: 13 févr. 2013
013 mars 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Publié: 28 oct. 2014
014 mars 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Publié: 28 oct. 2014
014 mars 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Publié: 16 sept. 2014
08 mars 2018 -
Which web browsers does Deskpro support?
Publié: 10 sept. 2014
021 avr. 2020 -
What is the size limit on attachments within Deskpro?
Publié: 10 déc. 2014
110 déc. 2014 -
Why are there two Google authentication apps in Deskpro? (Old)
Publié: 19 nov. 2014
01 avr. 2019 -
Is there a way to CC: someone into a ticket?
Publié: 23 sept. 2014
09 nov. 2017 -
How do I remove links to Deskpro from email notifications?
Publié: 19 mai 2014
013 mars 2018 -
Does Deskpro support multiple languages?
Publié: 8 sept. 2014
18 sept. 2014 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Publié: 2 sept. 2013
014 janv. 2019 -
How do I generate debug information for a ticket?
Publié: 18 juil. 2013
013 mars 2018 -
How can I take screenshots in Deskpro?
Publié: 15 mai 2013
013 mars 2018 -
What are Deskpro security best practices?
Publié: 8 sept. 2014
017 avr. 2018 -
Can I use a custom domain name for the portal?
Publié: 16 août 2012
03 janv. 2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Publié: 18 déc. 2014
014 mars 2018 -
How can I use the JIRA integration?
Publié: 22 déc. 2014
014 mars 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Publié: 22 déc. 2014
014 mars 2018 -
Can I use Deskpro automation for integration with JIRA?
Publié: 22 déc. 2014
09 nov. 2017 -
I'm having trouble adding agent names to the body of user notification emails
Publié: 7 janv. 2015
014 mars 2018 -
I'm having trouble getting JIRA-related triggers to work
Publié: 7 janv. 2015
014 mars 2018 -
How can I set different SLA response times for weekdays and weekends?
Publié: 13 janv. 2015
014 mars 2018 -
Why are agent notes being included in email threads?
Publié: 12 janv. 2015
09 nov. 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Publié: 13 janv. 2015
014 mars 2018 -
What are the default triggers for?
Publié: 22 janv. 2015
014 mars 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Publié: 26 janv. 2015
08 oct. 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Publié: 26 janv. 2015
01 avr. 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Publié: 26 janv. 2015
022 oct. 2020 -
How do I translate a custom phrase?
Publié: 29 janv. 2015
014 mars 2018 -
How do I install the 'Resolve User Hostnames' app
Publié: 30 janv. 2015
014 mai 2018 -
What resources are available for teaching agents to use Deskpro?
Publié: 3 févr. 2015
01 mars 2018 -
How do I bulk delete tickets?
Publié: 4 févr. 2015
09 nov. 2017 -
How do I set up a new user registration form?
Publié: 9 févr. 2015
08 mai 2018 -
I'm having trouble getting embedded videos to work correctly
Publié: 9 févr. 2015
014 mars 2018 -
Is time counted from when an SLA is applied?
Publié: 10 févr. 2015
12 sept. 2021 -
How can I best manage out-of-office agents accounts?
Publié: 1 avr. 2015
014 mars 2018 -
How do I delete all my test tickets?
Publié: 15 juin 2015
013 juin 2022 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Publié: 2 juin 2015
014 mars 2018