Deskpro Support

Ota yhteyttä

Using Deskpro

Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

Published: 19.8.2020

0

26.8.2020
How do I update my portal to the latest version?

Ben Henley

Published: 27.5.2016

0

3.10.2019
I'm having trouble with an error: "mistakes with form"

Ben Henley

Published: 25.5.2016

0

14.3.2018
How do I include ticket account addresses in emails?

Ben Henley

Published: 22.6.2015

0

14.3.2018
I'm having trouble with the round robin working properly

Ben Henley

Published: 18.6.2015

0

14.3.2018
How do I change the logo on the agent login screen?

Ben Henley

Published: 10.6.2015

0

20.3.2019
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: 9.6.2015

0

14.3.2018
How can I translate Deskpro into my language or improve an existing translation?

Ben Henley

Published: 4.6.2015

0

12.3.2018
How do I bulk delete tickets?

Ben Henley

Published: 4.2.2015

0

9.11.2017
What resources are available for teaching agents to use Deskpro?

Ben Henley

Published: 3.2.2015

0

1.3.2018
How do I install the 'Resolve User Hostnames' app

Ben Henley

Published: 30.1.2015

0

14.5.2018
How do I install the Messenger widget in Wordpress?

Lauren Cumming

Published: 22.6.2016

0

9.10.2020
How do I install the chat widget in Shopify?

Lauren Cumming

Published: 22.6.2016

0

8.5.2018
How do I install the chat widget in Joomla?

Lauren Cumming

Published: 22.6.2016

0

14.3.2018
Emails on cloud are rejected due to missing or invalid rDNS entry

Christopher Nadeau

Published: 13.8.2020

0

13.8.2020
Posting updates to Microsoft Teams

Matthew Wray

Published: 16.7.2020

0

22.9.2020
Messenger Widget Options

Matthew Wray

Published: 15.7.2020

0

20.7.2020
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: 8.5.2018

0

15.1.2019
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Published: 5.4.2018

0

5.4.2018
How can I switch email clients whilst using Deskpro?

Lauren Cumming

Published: 16.9.2016

0

14.3.2018
How do I change the welcome message for different usergroups?

Lauren Cumming

Published: 26.8.2016

0

14.3.2018
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Published: 18.8.2016

0

14.3.2018
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Published: 8.8.2016

0

14.3.2018
How do I install the chat widget in Magento?

Lauren Cumming

Published: 22.6.2016

0

14.3.2018
How do I translate a custom phrase?

Ben Henley

Published: 29.1.2015

0

14.3.2018
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Published: 7.1.2015

0

14.3.2018
What's the difference between Deskpro Cloud and Deskpro On-Premise?

Ben Henley

Published: 29.8.2014

0

22.3.2019
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

Published: 29.7.2014

0

14.3.2018
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

Published: 29.7.2014

0

14.3.2018
Why can't I see flags?

Ben Henley

Published: 28.7.2014

1

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How do I set up an Outlook account as a ticket account for Cloud?

Ben Henley

Published: 24.7.2014

0

14.3.2018
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 7.3.2013

0

13.3.2018
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 16.11.2012

0

13.3.2018
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 5.11.2012

0

13.3.2018
Can I import data from other systems or helpdesks?

Mike S.

Published: 24.10.2012

0

22.10.2020
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 24.10.2012

0

13.3.2018
Can Deskpro integrate with other software?

Ben Henley

Published: 2.9.2014

0

27.3.2019
How do I bill users or record time spent on support?

Ben Henley

Published: 2.9.2014

0

8.3.2018
How do I use drag and drop ticket attachments?

Ben Henley

Published: 2.9.2014

0

14.3.2018
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 7.1.2015

0

14.3.2018
How can I use the JIRA integration?

Ben Henley

Published: 22.12.2014

0

14.3.2018
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Ben Henley

Published: 18.12.2014

0

14.3.2018
How can I set up a simple request management process?

Ben Henley

Published: 18.12.2014

0

14.3.2018
How come my "1 day" SLA has a failure date 3 days away?

Ben Henley

Published: 15.12.2014

0

9.11.2017
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Published: 9.10.2014

0

8.11.2017
Can I use LDAP to sign in my agents?

Ben Henley

Published: 9.9.2014

0

1.4.2019
How do I customize the text that appears on my portal?

Ben Henley

Published: 9.9.2014

0

14.3.2018
How do I send a different auto-reply to new users?

Ben Henley

Published: 9.9.2014

0

14.3.2018
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: 8.9.2014

0

14.3.2018
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 16.8.2012

0

3.1.2019