Deskpro Support

Ota yhteyttä

Using Deskpro

How do I set up an email account for outgoing messages only?

Ben Henley

Published: 3.6.2014

0

13.3.2018
I'm having trouble with some of our portal missing

Ben Henley

Published: 19.5.2014

0

13.3.2018
How do I remove links to Deskpro from email notifications?

Ben Henley

Published: 19.5.2014

0

13.3.2018
Sending different auto-responses based on email address

Ben Henley

Published: 20.5.2014

0

15.6.2021
Why can't I add a custom ticket status?

Ben Henley

Published: 22.5.2014

0

13.3.2019
How do I assign multiple tickets to one user from another?

Christopher Padfield

Published: 28.5.2014

0

13.3.2018
I'm having trouble with images not displaying correctly in emails or articles

Ben Henley

Published: 29.5.2014

0

13.3.2018
I'm having trouble with an error: "550 Unable to relay"

Ben Henley

Published: 29.5.2014

0

13.3.2018
How do I restrict access to parts of my portal?

Ben Henley

Published: 29.5.2014

0

29.4.2020
How do I show users which agents are following their tickets?

Ben Henley

Published: 30.5.2014

0

13.3.2018
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Published: 30.5.2014

0

1.4.2019
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Published: 2.6.2014

0

2.6.2014
I'm having trouble with translated words appearing in the wrong order

Ben Henley

Published: 3.6.2014

0

13.3.2018
How can I set up ticket assignment workflows?

Ben Henley

Published: 19.5.2014

0

14.1.2019
Ticket followers replying by email is going to the user not the agent

Ben Henley

Published: 3.6.2014

0

9.11.2017
I'm having a trouble with users being unable to add attachments to tickets

Ben Henley

Published: 10.6.2014

0

13.3.2018
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

Published: 10.6.2014

0

13.3.2018
How do I convert a normal user to an agent?

Ben Henley

Published: 11.6.2014

0

13.3.2018
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: 11.6.2014

0

10.9.2019
I'm having trouble changing the order of messages displayed on a ticket

Ben Henley

Published: 13.6.2014

0

13.3.2018
Why is some of my agent interface missing?

Ben Henley

Published: 26.6.2014

0

13.3.2018
Why does cc'ing an agent on a ticket email create extra ticket?

Ben Henley

Published: 26.6.2014

0

13.3.2018
I'm having trouble receiving notification emails when I create a ticket

Ben Henley

Published: 26.6.2014

0

13.3.2018
How can I run an email-only helpdesk?

Ben Henley

Published: 26.6.2014

0

7.12.2018
I'm having trouble with text formatting

Ben Henley

Published: 26.6.2014

0

13.3.2018
How do I view the raw email source for a ticket message?

Christopher Nadeau

Published: 13.2.2013

0

13.3.2018
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 18.9.2012

0

19.11.2018
What is an agent?

Christopher Padfield

Published: 18.9.2012

0

14.5.2019
How many users can I have?

Christopher Padfield

Published: 18.9.2012

0

8.11.2017
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 24.10.2012

0

13.3.2018
Can I import data from other systems or helpdesks?

Mike S.

Published: 24.10.2012

0

22.10.2020
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 5.11.2012

0

13.3.2018
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 16.11.2012

0

13.3.2018
What documentation is available for Deskpro?

Christopher Nadeau

Published: 5.12.2012

0

1.3.2018
How do I use variables in snippets, messages and webhook actions?

Christopher Padfield

Published: 11.12.2012

4

15.6.2018
How do I add ticket properties to user emails?

Christopher Nadeau

Published: 17.12.2012

0

17.4.2018
How do I keep my read email on a POP3 server?

Christopher Nadeau

Published: 29.1.2013

0

25.5.2018
How do I change the chat widget language?

Christopher Nadeau

Published: 29.1.2013

0

13.3.2018
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 16.8.2012

0

3.1.2019
I'm having trouble with replies not being added to the correct tickets

Christopher Nadeau

Published: 20.2.2013

0

13.11.2018
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 7.3.2013

0

13.3.2018
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: 27.3.2013

1

2.9.2021
How do I manually run the email processing command?

Christopher Nadeau

Published: 9.4.2013

0

19.11.2018
How do I create a custom button for my chat widget?

Christopher Nadeau

Published: 22.4.2013

0

13.3.2018
How can I take screenshots in Deskpro?

Christopher Padfield

Published: 15.5.2013

0

13.3.2018
How do I generate debug information for a ticket?

Christopher Nadeau

Published: 18.7.2013

0

13.3.2018
I'm having trouble with an error: "Aw, Snap!" in Chrome v29

Christopher Nadeau

Published: 2.9.2013

0

14.1.2019
How can I copy data from user authentication apps into custom user fields?

Christopher Nadeau

Published: 16.1.2014

0

13.3.2018
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

Published: 14.3.2014

0

21.7.2020
How can I change the format and display of date and time?

Ben Henley

Published: 25.4.2014

0

20.8.2020