Using Deskpro
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Automatic update from the legacy Portal theme to the Help Center theme
Published: 19.8.2020
026.8.2020 -
How do I update my portal to the latest version?
Published: 27.5.2016
03.10.2019 -
I'm having trouble with an error: "mistakes with form"
Published: 25.5.2016
014.3.2018 -
How do I include ticket account addresses in emails?
Published: 22.6.2015
014.3.2018 -
I'm having trouble with the round robin working properly
Published: 18.6.2015
014.3.2018 -
How do I change the logo on the agent login screen?
Published: 10.6.2015
020.3.2019 -
I'm having trouble getting variables in custom phrases to work
Published: 9.6.2015
014.3.2018 -
How can I translate Deskpro into my language or improve an existing translation?
Published: 4.6.2015
012.3.2018 -
How do I bulk delete tickets?
Published: 4.2.2015
09.11.2017 -
What resources are available for teaching agents to use Deskpro?
Published: 3.2.2015
01.3.2018 -
How do I install the 'Resolve User Hostnames' app
Published: 30.1.2015
014.5.2018 -
How do I install the Messenger widget in Wordpress?
Published: 22.6.2016
09.10.2020 -
How do I install the chat widget in Shopify?
Published: 22.6.2016
08.5.2018 -
How do I install the chat widget in Joomla?
Published: 22.6.2016
014.3.2018 -
Emails on cloud are rejected due to missing or invalid rDNS entry
Published: 13.8.2020
013.8.2020 -
Posting updates to Microsoft Teams
Published: 16.7.2020
022.9.2020 -
Messenger Widget Options
Published: 15.7.2020
020.7.2020 -
How do I pre-fill ticket form fields automatically for certain users?
Published: 8.5.2018
015.1.2019 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 5.4.2018
05.4.2018 -
How can I switch email clients whilst using Deskpro?
Published: 16.9.2016
014.3.2018 -
How do I change the welcome message for different usergroups?
Published: 26.8.2016
014.3.2018 -
How do I remove chat from the user portal but offer chat on a different site?
Published: 18.8.2016
014.3.2018 -
How do I set a default department for tickets submitted via the user portal?
Published: 8.8.2016
014.3.2018 -
How do I install the chat widget in Magento?
Published: 22.6.2016
014.3.2018 -
How do I translate a custom phrase?
Published: 29.1.2015
014.3.2018 -
I'm having trouble getting JIRA-related triggers to work
Published: 7.1.2015
014.3.2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: 29.8.2014
022.3.2019 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29.7.2014
014.3.2018 -
I'm having trouble with incoming emails not being turned into tickets
Published: 29.7.2014
014.3.2018 -
Why can't I see flags?
Published: 28.7.2014
1{date} -
How do I set up an Outlook account as a ticket account for Cloud?
Published: 24.7.2014
014.3.2018 -
How do I enable logging for outgoing email?
Published: 7.3.2013
013.3.2018 -
How do I nominate users to manage an organization's tickets?
Published: 16.11.2012
013.3.2018 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 5.11.2012
013.3.2018 -
Can I import data from other systems or helpdesks?
Published: 24.10.2012
022.10.2020 -
I'm having trouble with Active Directory authentication
Published: 24.10.2012
013.3.2018 -
Can Deskpro integrate with other software?
Published: 2.9.2014
027.3.2019 -
How do I bill users or record time spent on support?
Published: 2.9.2014
08.3.2018 -
How do I use drag and drop ticket attachments?
Published: 2.9.2014
014.3.2018 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7.1.2015
014.3.2018 -
How can I use the JIRA integration?
Published: 22.12.2014
014.3.2018 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18.12.2014
014.3.2018 -
How can I set up a simple request management process?
Published: 18.12.2014
014.3.2018 -
How come my "1 day" SLA has a failure date 3 days away?
Published: 15.12.2014
09.11.2017 -
How do I debug an authentication app on Deskpro On-Premise?
Published: 9.10.2014
08.11.2017 -
Can I use LDAP to sign in my agents?
Published: 9.9.2014
01.4.2019 -
How do I customize the text that appears on my portal?
Published: 9.9.2014
014.3.2018 -
How do I send a different auto-reply to new users?
Published: 9.9.2014
014.3.2018 -
How do I automatically email users when their ticket has been assigned?
Published: 8.9.2014
014.3.2018 -
Can I use a custom domain name for the portal?
Published: 16.8.2012
03.1.2019