Using Deskpro
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Common Email Conversion Code Replacements
Published: 16.6.2020
012.10.2020 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: 19.4.2016
014.3.2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12.4.2016
012.3.2018 -
I'm having trouble disabling HTTPS
Published: 9.12.2015
014.3.2018 -
I'm having trouble with the subject of reminder emails
Published: 2.11.2015
014.3.2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16.10.2015
01.4.2019 -
I'm having trouble making a custom report retrieve phone numbers
Published: 13.10.2015
017.4.2018 -
Can one user from an organization see all that organization's tickets?
Published: 4.6.2015
017.4.2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2.6.2015
014.3.2018 -
What are the default triggers for?
Published: 22.1.2015
014.3.2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13.1.2015
014.3.2018 -
What limitations do the trial versions have?
Published: 19.4.2016
08.11.2017 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: 4.5.2016
014.3.2018 -
How can I further customize my chat widget?
Published: 22.6.2016
014.3.2018 -
Updating to the Help Center Theme
Published: 15.6.2020
020.7.2020 -
Microphone not Working
Published: 20.5.2020
020.5.2020 -
Updating to the New Email Templates Editor
Published: 24.3.2020
020.7.2020 -
Adding tasks to tickets with triggers
Published: 15.10.2019
017.10.2019 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 14.10.2019
017.10.2019 -
Upscope Integration
Published: 14.10.2019
015.10.2019 -
Can I send SLA notifications to a Slack channel?
Published: 4.10.2019
014.10.2019 -
What are the cookies that Deskpro uses?
Published: 5.9.2018
05.9.2018 -
How does Deskpro match email replies to their proper tickets?
Published: 26.7.2018
026.7.2018 -
How do I link tickets to community topics?
Published: 19.3.2018
010.9.2019 -
Why are agent notes being included in email threads?
Published: 12.1.2015
09.11.2017 -
Why are there two Google authentication apps in Deskpro? (Old)
Published: 19.11.2014
01.4.2019 -
What is the difference between labels and search terms in knowledgebase articles?
Published: 26.6.2014
013.3.2018 -
I'm having trouble with emails being processed from a POP3 account
Published: 26.6.2014
013.3.2018 -
I'm having trouble with text formatting
Published: 26.6.2014
013.3.2018 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10.6.2014
013.3.2018 -
Ticket followers replying by email is going to the user not the agent
Published: 3.6.2014
09.11.2017 -
How do I set up an email account for outgoing messages only?
Published: 3.6.2014
013.3.2018 -
I'm having trouble with translated words appearing in the wrong order
Published: 3.6.2014
013.3.2018 -
How do I remove links to Deskpro from email notifications?
Published: 19.5.2014
013.3.2018 -
I'm having trouble with some of our portal missing
Published: 19.5.2014
013.3.2018 -
I'm having trouble with replies not being added to the correct tickets
Published: 20.2.2013
013.11.2018 -
How do I resize the panes of the agent interface?
Published: 27.6.2014
013.3.2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11.8.2014
014.3.2018 -
How do I embed a contact form within my website?
Published: 14.8.2014
014.3.2018 -
How can I make knowledgebase articles visible to specific users only?
Published: 13.11.2014
214.3.2018 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: 12.11.2014
014.3.2018 -
How can I make a department visible to agents only?
Published: 10.11.2014
01.4.2019 -
Can Deskpro send SMS text notifications?
Published: 25.9.2014
09.11.2017 -
How do I automatically sort email that's forwarded into a single inbox?
Published: 24.9.2014
014.3.2018 -
Is there a way to CC: someone into a ticket?
Published: 23.9.2014
09.11.2017 -
Can I BCC: someone into a ticket thread?
Published: 23.9.2014
014.3.2018 -
How do I set up an internal knowledgebase for agents only?
Published: 14.8.2014
014.3.2018 -
How does user auto-response flood protection work?
Published: 14.8.2014
014.3.2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: 14.8.2014
014.3.2018 -
How do I view the raw email source for a ticket message?
Published: 13.2.2013
013.3.2018