Using Deskpro
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How do I set up an email account for outgoing messages only?
Published: 3.6.2014
013.3.2018 -
I'm having trouble with outgoing email
Published: 31.7.2014
014.3.2018 -
How do I send a different auto-reply to new users?
Published: 9.9.2014
014.3.2018 -
How do I use the filter pane?
Published: 28.8.2014
014.3.2018 -
I'm having trouble with my portal chat tab
Published: 9.7.2014
014.3.2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 26.6.2014
013.3.2018 -
How do I nominate users to manage an organization's tickets?
Published: 16.11.2012
013.3.2018 -
Can I BCC: someone into a ticket thread?
Published: 23.9.2014
014.3.2018 -
How can I set up agent permissions, permission groups and department access?
Published: 15.9.2014
014.3.2018 -
How do I customize the text that appears on my portal?
Published: 9.9.2014
014.3.2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: 29.8.2014
022.3.2019 -
How do I change the chat widget language?
Published: 29.1.2013
013.3.2018 -
How do I view the raw email source for a ticket message?
Published: 13.2.2013
013.3.2018 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28.10.2014
014.3.2018 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 28.10.2014
014.3.2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: 16.9.2014
08.3.2018 -
Which web browsers does Deskpro support?
Published: 10.9.2014
021.4.2020 -
What is the size limit on attachments within Deskpro?
Published: 10.12.2014
110.12.2014 -
Why are there two Google authentication apps in Deskpro? (Old)
Published: 19.11.2014
01.4.2019 -
Is there a way to CC: someone into a ticket?
Published: 23.9.2014
09.11.2017 -
How do I remove links to Deskpro from email notifications?
Published: 19.5.2014
013.3.2018 -
Does Deskpro support multiple languages?
Published: 8.9.2014
112.9.2022 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2.9.2013
014.1.2019 -
How do I generate debug information for a ticket?
Published: 18.7.2013
013.3.2018 -
How can I take screenshots in Deskpro?
Published: 15.5.2013
013.3.2018 -
What are Deskpro security best practices?
Published: 8.9.2014
017.4.2018 -
Can I use a custom domain name for the portal?
Published: 16.8.2012
03.1.2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18.12.2014
014.3.2018 -
How can I use the JIRA integration?
Published: 22.12.2014
014.3.2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 22.12.2014
014.3.2018 -
Can I use Deskpro automation for integration with JIRA?
Published: 22.12.2014
09.11.2017 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7.1.2015
014.3.2018 -
I'm having trouble getting JIRA-related triggers to work
Published: 7.1.2015
014.3.2018 -
How can I set different SLA response times for weekdays and weekends?
Published: 13.1.2015
014.3.2018 -
Why are agent notes being included in email threads?
Published: 12.1.2015
09.11.2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13.1.2015
014.3.2018 -
What are the default triggers for?
Published: 22.1.2015
014.3.2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26.1.2015
08.10.2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26.1.2015
01.4.2019 -
Can I import the tickets and other information from my legacy helpdesk?
Published: 26.1.2015
022.10.2020 -
How do I translate a custom phrase?
Published: 29.1.2015
014.3.2018 -
How do I install the 'Resolve User Hostnames' app
Published: 30.1.2015
014.5.2018 -
What resources are available for teaching agents to use Deskpro?
Published: 3.2.2015
01.3.2018 -
How do I bulk delete tickets?
Published: 4.2.2015
09.11.2017 -
How do I set up a new user registration form?
Published: 9.2.2015
08.5.2018 -
I'm having trouble getting embedded videos to work correctly
Published: 9.2.2015
014.3.2018 -
Is time counted from when an SLA is applied?
Published: 10.2.2015
12.9.2021 -
How can I best manage out-of-office agents accounts?
Published: 1.4.2015
014.3.2018 -
How do I delete all my test tickets?
Published: 15.6.2015
013.6.2022 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2.6.2015
014.3.2018