Dashboard
- Why can't users or agents use email addresses that are also ticket accounts?
- Can I track a Service Level Agreement within Deskpro?
- How do I set up a new user registration form?
- I'm having trouble with an Outlook message recall causing an email loop
- How do I run a report showing ticket activity grouped by agent and department?
Latest status changes
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… Collecting FeedbackMore options for assigning missed calls & voicemails
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… Collecting FeedbackHave the option to make snippets not case sensitive
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… Collecting FeedbackAbility to add options for the 'remove' option on a ticket
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Planning Collecting FeedbackUser registration custom form layout
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… Collecting FeedbackAdd Markdown support for Knowledge Base articles
Agent Guide
This guide provides an overview of how to use Deskpro as an agent to help your users.
View GuideAdmin Guide
This guide explains the details of installing, configuring and managing a Deskpro helpdesk as an Administrator.
View GuideReports Guide
This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.
View GuideVoice Guide
This guide provides Cloud customers with instructions on how to set up the Voice feature.
View Guide