Deskpro Horizon Release 2024.9
We’re pleased to announce the release of Deskpro Horizon, version 2024.9.1. This release includes several new features our team has been developing, general product functionality and interface improvements, and several bug fixes.
Organize Help Center content easily with Publish Lists
Continuing with our enhancements on the way you manage and filter information in the helpdesk, we are introducing the Lists feature to Publish. To create a list for a specific item, including Knowledgebase Articles, Guides, News Posts, and Files, simply...
Access Organization Profiles more easily with this Properties update
We have made some functional and visual updates to the Organization field on the Ticket Properties. Firstly, when you click on an Organization name in Ticket Properties it will open that Organization Profile in the CRM panel, and clicking again...
Deskpro On-Premise Controller Release 2.14.2
We’re pleased to share the latest release of Deskpro’s On-Premise Controller, version 2.14.2. This update includes some bug fixes to improve the OPC’s functionality.
Deskpro Horizon Release 2024.8
We’re pleased to announce the release of Deskpro Horizon, version 2024.8. This update includes some improvements and several bug fixes.
Deskpro Horizon Release 2024.7
We're excited to present the latest updates to Deskpro Horizon, version 2024.7. This update brings you new Social Channels to Ticket triggers, the ability to initiate calls while creating tickets, and the inclusion of Votes as a filtering criterion on Community...
Deskpro Horizon Release 2024.6
We’re pleased to announce the release of Deskpro Horizon, version 2024.6. This release adds our Lists functionality to the Help Center and Community components of Deskpro for agents and admins, enhances the Facebook and WhatsApp Channels, along with numerous other im...
Easily filter your Community Topics with Lists
Continuing with our updates on the way you manage and filter your information in the helpdesk, we are introducing the Lists feature to Community. This enhancement will help broaden Community capabilities by enabling agents to create custom no-code lists of...
Deskpro Horizon Release 2024.5
We’re pleased to announce the release of Deskpro Horizon, version 2024.5. This latest version expands our omnichannel offering with our WhatsApp Channel. Additionally, we've incorporated new criteria for canceling follow-ups, giving you greater control over your automations. We have also ro...
Enhance Omnichannel Support with the WhatsApp Channel
We are excited to announce the addition of a new feature to our omnichannel support - our WhatsApp Channel! With WhatsApp being one of the most widely used communication platforms globally, integrating it into our omnichannel offering helps you provide...