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News

kesäk. 22

Release Announcements

Horizon Release 2022.25.75

We are pleased to announce the latest release of Deskpro Horizon, version 2022.25.75. This release includes several new features that our team is excited to share with you, in addition to a number of general improvements and bug fixes. 💫 Ticket Search...

kesäk. 14

Release Announcements

Deskpro Horizon Release 2022.24.62

We’re delighted to announce the latest release of Deskpro Horizon, version 2022.24.62. This release includes new features, general improvements, and bug fixes.

kesäk. 7

Release Announcements

Deskpro Horizon Release 2022.23.61

We’re pleased to announce the latest release of Deskpro Horizon, version 2022.23.61. This release includes general improvements and bug fixes across the Admin and Agent interfaces.New Features 💫 With this release, we have added the ability for our Enterprise customers...

toukok. 31

Release Announcements

Deskpro Horizon Release 2022.22.60

We’re pleased to announce the latest release of Deskpro Horizon, version 2022.22.60. This release includes general improvements and bug fixes in the Admin and Agent interfaces. Some of the improvements we have made 💅 We’ve added the ability to sort...

toukok. 24

Release Announcements

Deskpro Horizon Release 2022.21.57

Improved ticket filtering functionality for Agents We are pleased to announce our latest release which includes the addition of our new List Builder. We have been working hard to continuously improve the power and functionality of filtering tickets in Deskpro....

toukok. 17

Release Announcements

Deskpro Horizon Release 2022.20.56

New Channels added to On-Premise Deskpro is proud to announce that Voice, SMS, WhatsApp & Twitter channels are now available On-Premise. We have been working hard over the past few months to bring the full multi-channel experience of Deskpro On-Premise, inline...

toukok. 10

Release Announcements

Deskpro Horizon Release 2022.19.55

We are delighted to announce the latest release of Deskpro Horizon, included are the following improvements:

maalisk. 9

Release Announcements

Deskpro 2022.1.0 Release

We are pleased to announce the release of Deskpro version 2022.1.0. This is a bugfix release. Bug Fixes SC - 63890 - Move Google fonts loading to product and allow to disable it SC - 64608 - Add an existing user as a...

helmik. 1

Release Announcements

Deskpro 2022.0.0 Release

We are pleased to announce the release of Deskpro version 2022.0.0. This includes a mixture of general improvements, bug fixes and security improvements. Bug Fixes

tammik. 21

News

Deskpro are an official Help to Grow: Digital Vendor

We are pleased to announce that Deskpro has been selected as one of 8 official software vendors on the UK Government's Help to Grow: Digital Scheme, which will help UK based SMEs to identify their digital technology needs and assist them...

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Getting Started (24)
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Using Deskpro (263)
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Developer & Reporting (98)
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Legacy: Getting Started (18)
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Legacy: How-to Videos (17)
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Legacy: Managing Deskpro On-Premise (132)
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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.
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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.
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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Legacy - Agent Guide

This guide provides an overview of how to use a Deskpro Legacy helpdesk as an Agent.

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Legacy - Agent Guide

This guide provides an overview of how to use a Deskpro Legacy helpdesk as an Agent.