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Sep 19

Release Announcements

Deskpro Horizon Release 2023.38.1

We’re pleased to announce the release of Deskpro Horizon, version 2023.38. This release includes new features our team has been developing, general improvements to product functionality, and numerous bug fixes.

Sep 12

Release Announcements

Deskpro Horizon Release 2023.37

We’re pleased to announce the release of Deskpro Horizon, version 2023.37.1. This release includes several new features our team has been developing, as well as some general improvements and bug fixes.New Features

Sep 5

Release Announcements

Deskpro Horizon Release 2023.36

We are delighted to announce the launch of Deskpro Horizon, version 2023.36. This latest release is packed with exciting updates designed to enhance your experience. Key highlights include adding Property and Agent Assignment options to the Recurring Ticket feature, and the...

Aug 30

Release Announcements

Deskpro Horizon Release 2023.35

We’re thrilled to share the latest release of Deskpro Horizon, version 2023.35. This release includes a new communication channel, general improvements to existing features and interfaces, and several bug fixes.

Aug 30

Product (Admin)

Empower customer engagement with Instagram Direct Messaging

We're thrilled to announce Deskpro has launched its newest channel of communication - Instagram Direct Messaging! This exciting addition to our suite of communication tools is designed to help you connect with your audience where they are most active. Whether...

Aug 22

Release Announcements

Deskpro Horizon Release 2023.34

We’re pleased to announce the release of Deskpro Horizon, version 2023.34. This release includes several new features our team has been developing, general improvements to product functionality and interface, and several bug fixes.

Aug 15

Release Announcements

Deskpro Horizon Release 2023.33

We’re pleased to announce the release of Deskpro Horizon, version 2023.33.1. This release includes several improvements to our product functionality and interface and a number of bug fixes.

Aug 8

Release Announcements

Deskpro Horizon Release 2023.32

We’re pleased to announce the release of Deskpro Horizon, version 2023.32. This release includes 4 new apps that our team has developed. We have also pushed some other features, key improvements to the product functionality and interface, and several bug fixes.

Aug 8

Release Announcements

Deskpro Release 2023.0.4

We have released version 2023.0.4 of Deskpro. This post summarizes the updates we have made to our legacy product.

Aug 7

Product (Admin)

Boost agent efficiency with our Asana integration

We're excited to announce one of Deskpro's latest integrations – Asana! Now agents can effortlessly link Asana tasks to Deskpro tickets, enabling seamless communication with your team and users.

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Oppaat

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

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Admin Guide

Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.

Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

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Agent Guide

Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.

On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

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On-Premise Controller

Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems Administrator

Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Reports Guide

This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.

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Getting Started (45)
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Horizon Migration (5)
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Using Deskpro (251)
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Sales, Billing & Consultancy (42)
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Developer & Reporting (37)
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Deskpro Legacy (337)
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