Chat Setup

Getting Started

Introducing Deskpro
Creating Your Helpdesk
Launching Your Helpdesk
Importing Data
- CSV User Import
- Import/Export via API
Appendix
- Deskpro Terminology

Agent & Channel Setup

Departments
Agents
Email Accounts
Ticket Fields
Automating the Helpdesk
Messenger
Chat
Labels
Agent Interface Options
Voice
Chat queues

User & Help Center Setup

CRM and usergroups
Help Center
Multi-Branded Portals
Editing Templates
Localization
- Date & time settings
- Languages

Integrations

Deskpro Apps
Authentication and SSO
Integration
- Access DeskPRO API using Excel or PowerBI
- Using web hook actions
LDAP setup
Using the Deskpro API
Creating widgets & apps

General Helpdesk Management

Managing and Deleting Personal Data
Anti-Abuse Options
Exporting Data
- Exporting data via API
Billing and Licensing
- Cloud licensing
- On-Premise licensing

in Chat

Published: Jul 20, 2020|Last updated: Jul 20, 2020

You can configure Chat in Admin -> Chat

Note the setup for the front end Messenger that your users will see is in Admin -> User Interface - > Messenger Setup as well as in the chat admin area.

For more information on Messenger view our Messenger Guide

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