This app integrates information from the Highrise contacts tracking service into your agent interface.

1. Go to Apps and click Highrise, then click Install.
2. Enter the Highrise API URL: this is just the web address of your Highrise account, e.g. https://acme125.highrisehq.com.
3. Enter the Highrise API Token from Account & Settings > My Info > API Token:

4. Select which of the two Highrise widgets you want to enable:

   • The ticket widget adds a Highrise tab on tickets, providing a quick link to Highrise information.

     

   • The profile widget adds a Highrise section when viewing a user’s profile from the agent interface.

     

5. Click Install App.