Agent Permissions

Agent permission settings control what an Agent is allowed to see and do on the helpdesk as well as which brands or departments that you want the Agents to be a part of. You can use this to limit Agent accounts so that they can only carry out the actions that are required by their role.

There are a large number of permissions available, so you can restrict what an Agent does at a high level (e.g. preventing them from using an app like Tickets or Chat altogether), or at a fine-grained level (for example, prevent them from using a single Ticket function).

You can use Department Permissions to limit an Agent’s access based on departments.