Agent
-
I'm not receiving notifications when I create a ticket
Δημοσιεύθηκε: 8 Ιουν 2023
08 Ιουν 2023 -
Changing the order of messages on a ticket
Δημοσιεύθηκε: 8 Ιουν 2023
031 Αυγ 2023 -
Getting to Know your Deskpro Workspace
Δημοσιεύθηκε: 15 Νοε 2022
022 Ιουν 2023 -
Why is part of the Agent Interface out of view?
Δημοσιεύθηκε: 8 Ιουν 2023
08 Ιουν 2023 -
Who can see My Stars?
Δημοσιεύθηκε: 9 Ιουν 2023
09 Ιουν 2023 -
Deskpro Mobile App
Δημοσιεύθηκε: 9 Ιουν 2023
024 Αυγ 2023 -
How do I view the email source for a ticket message?
Δημοσιεύθηκε: 12 Ιουν 2023
012 Ιουν 2023 -
How do I nominate users to manage an organization's tickets?
Δημοσιεύθηκε: 12 Ιουν 2023
01 Αυγ 2023 -
How can Agents communicate with each other in Deskpro?
Δημοσιεύθηκε: 16 Ιουν 2023
024 Αυγ 2023 -
How can I insert pre-defined text or canned responses?
Δημοσιεύθηκε: 16 Ιουν 2023
024 Αυγ 2023 -
Which web browsers does Deskpro support?
Δημοσιεύθηκε: 16 Ιουν 2023
05 Σεπ 2023 -
Does Deskpro support multiple languages?
Δημοσιεύθηκε: 4 Απρ 2023
031 Αυγ 2023 -
Why are Agent Notes included in Email threads?
Δημοσιεύθηκε: 19 Ιουν 2023
024 Αυγ 2023 -
How can I best link to other Help Center content?
Δημοσιεύθηκε: 19 Ιουν 2023
022 Ιουν 2023 -
How can I quickly copy and share ticket information?
Δημοσιεύθηκε: 20 Ιουν 2023
022 Ιουν 2023 -
Can I BCC someone into a ticket thread?
Δημοσιεύθηκε: 20 Ιουν 2023
020 Ιουν 2023 -
How can I add information to a ticket without notifying the user?
Δημοσιεύθηκε: 22 Ιουν 2023
031 Αυγ 2023 -
How can I drag and drop attachments into a ticket?
Δημοσιεύθηκε: 26 Ιουλ 2023
026 Ιουλ 2023 -
What is the difference between Labels and Search Words on Help Center content?
Δημοσιεύθηκε: 8 Ιουν 2023
031 Αυγ 2023 -
Can I collapse the Navigation Panel?
Δημοσιεύθηκε: 22 Ιουν 2023
024 Αυγ 2023 -
Who gets my message when I reply to an email notification as an agent?
Δημοσιεύθηκε: 23 Ιουν 2023
024 Αυγ 2023 -
How can I reply to Tickets by Email?
Δημοσιεύθηκε: 13 Σεπ 2023
013 Σεπ 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
Using QR Code to access the Deskpro Mobile App
Δημοσιεύθηκε: 1 Αυγ 2023
01 Αυγ 2023 -
Is there a way to CC: someone into a ticket?
Δημοσιεύθηκε: 1 Αυγ 2023
01 Αυγ 2023 -
Download ticket results as CSV
Δημοσιεύθηκε: 17 Αυγ 2023
017 Αυγ 2023 -
How do I attach files and images to tickets?
Δημοσιεύθηκε: 30 Αυγ 2023
030 Αυγ 2023 -
What is an agent?
Δημοσιεύθηκε: 18 Σεπ 2012
01 Αυγ 2023 -
How do I make tasks visible to certain agents, teams, or departments?
Δημοσιεύθηκε: 10 Αυγ 2023
010 Αυγ 2023 -
How do I enable plain text ticket notification emails?
Δημοσιεύθηκε: 24 Ιουλ 2015
016 Αυγ 2023 -
Ticket followers replying by email is going to the user not the agent
Δημοσιεύθηκε: 30 Αυγ 2023
030 Αυγ 2023 -
How do I mass re-assign multiple tickets to one User from another?
Δημοσιεύθηκε: 21 Αυγ 2023
021 Αυγ 2023 -
What are the different interfaces in Deskpro?
Δημοσιεύθηκε: 17 Αυγ 2023
021 Αυγ 2023 -
How do I use Email Action Codes?
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
How can I take screenshots in Deskpro?
Δημοσιεύθηκε: 15 Μαΐ 2013
031 Αυγ 2023 -
Can Tickets be placed in Pending?
Δημοσιεύθηκε: 1 Σεπ 2023
08 Σεπ 2023 -
What are Organizations?
Δημοσιεύθηκε: 29 Νοε 2007
08 Σεπ 2023 -
How can you avoid Ticket Collision?
Δημοσιεύθηκε: 9 Φεβ 2024
09 Φεβ 2024 -
How to inspect AJAX requests with Chrome tools
Δημοσιεύθηκε: 11 Σεπ 2023
011 Σεπ 2023 -
Microphone not Working
Δημοσιεύθηκε: 20 Μαΐ 2020
013 Σεπ 2023 -
How can I make knowledgebase articles visible to specific users only?
Δημοσιεύθηκε: 13 Σεπ 2023
013 Σεπ 2023 -
Why is my Macro not inserting text into the Reply Box?
Δημοσιεύθηκε: 15 Σεπ 2023
015 Σεπ 2023 -
How to use the Deskpro Mobile App
Δημοσιεύθηκε: 15 Σεπ 2023
018 Σεπ 2023 -
How are CC'd Users displayed in Deskpro?
Δημοσιεύθηκε: 19 Σεπ 2023
019 Σεπ 2023 -
What documentation is available for Deskpro?
Δημοσιεύθηκε: 15 Σεπ 2023
09 Ιαν 2024 -
How do I generate a HAR file for troubleshooting?
Δημοσιεύθηκε: 25 Οκτ 2017
012 Μαρ 2024 -
What resources are available for teaching agents to use Deskpro?
Δημοσιεύθηκε: 3 Φεβ 2015
09 Ιαν 2024