Using Deskpro
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How do I set up an email account for outgoing messages only?
Δημοσιεύθηκε: 3 Ιουν 2014
013 Μαρ 2018 -
I'm having trouble with outgoing email
Δημοσιεύθηκε: 31 Ιουλ 2014
014 Μαρ 2018 -
How do I send a different auto-reply to new users?
Δημοσιεύθηκε: 9 Σεπ 2014
014 Μαρ 2018 -
How do I use the filter pane?
Δημοσιεύθηκε: 28 Αυγ 2014
014 Μαρ 2018 -
I'm having trouble with my portal chat tab
Δημοσιεύθηκε: 9 Ιουλ 2014
014 Μαρ 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Δημοσιεύθηκε: 26 Ιουν 2014
013 Μαρ 2018 -
How do I nominate users to manage an organization's tickets?
Δημοσιεύθηκε: 16 Νοε 2012
013 Μαρ 2018 -
Can I BCC: someone into a ticket thread?
Δημοσιεύθηκε: 23 Σεπ 2014
014 Μαρ 2018 -
How can I set up agent permissions, permission groups and department access?
Δημοσιεύθηκε: 15 Σεπ 2014
014 Μαρ 2018 -
How do I customize the text that appears on my portal?
Δημοσιεύθηκε: 9 Σεπ 2014
014 Μαρ 2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Δημοσιεύθηκε: 29 Αυγ 2014
022 Μαρ 2019 -
How do I change the chat widget language?
Δημοσιεύθηκε: 29 Ιαν 2013
013 Μαρ 2018 -
How do I view the raw email source for a ticket message?
Δημοσιεύθηκε: 13 Φεβ 2013
013 Μαρ 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Δημοσιεύθηκε: 28 Οκτ 2014
014 Μαρ 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Δημοσιεύθηκε: 28 Οκτ 2014
014 Μαρ 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Δημοσιεύθηκε: 16 Σεπ 2014
08 Μαρ 2018 -
Which web browsers does Deskpro support?
Δημοσιεύθηκε: 10 Σεπ 2014
021 Απρ 2020 -
What is the size limit on attachments within Deskpro?
Δημοσιεύθηκε: 10 Δεκ 2014
110 Δεκ 2014 -
Why are there two Google authentication apps in Deskpro? (Old)
Δημοσιεύθηκε: 19 Νοε 2014
01 Απρ 2019 -
Is there a way to CC: someone into a ticket?
Δημοσιεύθηκε: 23 Σεπ 2014
09 Νοε 2017 -
How do I remove links to Deskpro from email notifications?
Δημοσιεύθηκε: 19 Μαΐ 2014
013 Μαρ 2018 -
Does Deskpro support multiple languages?
Δημοσιεύθηκε: 8 Σεπ 2014
18 Σεπ 2014 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Δημοσιεύθηκε: 2 Σεπ 2013
014 Ιαν 2019 -
How do I generate debug information for a ticket?
Δημοσιεύθηκε: 18 Ιουλ 2013
013 Μαρ 2018 -
How can I take screenshots in Deskpro?
Δημοσιεύθηκε: 15 Μαΐ 2013
013 Μαρ 2018 -
What are Deskpro security best practices?
Δημοσιεύθηκε: 8 Σεπ 2014
017 Απρ 2018 -
Can I use a custom domain name for the portal?
Δημοσιεύθηκε: 16 Αυγ 2012
03 Ιαν 2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Δημοσιεύθηκε: 18 Δεκ 2014
014 Μαρ 2018 -
How can I use the JIRA integration?
Δημοσιεύθηκε: 22 Δεκ 2014
014 Μαρ 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Δημοσιεύθηκε: 22 Δεκ 2014
014 Μαρ 2018 -
Can I use Deskpro automation for integration with JIRA?
Δημοσιεύθηκε: 22 Δεκ 2014
09 Νοε 2017 -
I'm having trouble adding agent names to the body of user notification emails
Δημοσιεύθηκε: 7 Ιαν 2015
014 Μαρ 2018 -
I'm having trouble getting JIRA-related triggers to work
Δημοσιεύθηκε: 7 Ιαν 2015
014 Μαρ 2018 -
How can I set different SLA response times for weekdays and weekends?
Δημοσιεύθηκε: 13 Ιαν 2015
014 Μαρ 2018 -
Why are agent notes being included in email threads?
Δημοσιεύθηκε: 12 Ιαν 2015
09 Νοε 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Δημοσιεύθηκε: 13 Ιαν 2015
014 Μαρ 2018 -
What are the default triggers for?
Δημοσιεύθηκε: 22 Ιαν 2015
014 Μαρ 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Δημοσιεύθηκε: 26 Ιαν 2015
08 Οκτ 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Δημοσιεύθηκε: 26 Ιαν 2015
01 Απρ 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Δημοσιεύθηκε: 26 Ιαν 2015
022 Οκτ 2020 -
How do I translate a custom phrase?
Δημοσιεύθηκε: 29 Ιαν 2015
014 Μαρ 2018 -
How do I install the 'Resolve User Hostnames' app
Δημοσιεύθηκε: 30 Ιαν 2015
014 Μαΐ 2018 -
What resources are available for teaching agents to use Deskpro?
Δημοσιεύθηκε: 3 Φεβ 2015
01 Μαρ 2018 -
How do I bulk delete tickets?
Δημοσιεύθηκε: 4 Φεβ 2015
09 Νοε 2017 -
How do I set up a new user registration form?
Δημοσιεύθηκε: 9 Φεβ 2015
08 Μαΐ 2018 -
I'm having trouble getting embedded videos to work correctly
Δημοσιεύθηκε: 9 Φεβ 2015
014 Μαρ 2018 -
Is time counted from when an SLA is applied?
Δημοσιεύθηκε: 10 Φεβ 2015
12 Σεπ 2021 -
How can I best manage out-of-office agents accounts?
Δημοσιεύθηκε: 1 Απρ 2015
014 Μαρ 2018 -
How do I delete all my test tickets?
Δημοσιεύθηκε: 15 Ιουν 2015
012 Μαρ 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Δημοσιεύθηκε: 2 Ιουν 2015
014 Μαρ 2018