Using Deskpro
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Updating to the Help Center Theme
Δημοσιεύθηκε: 15 Ιουν 2020
020 Ιουλ 2020 -
I'm having trouble getting CSV import to work on my Cloud trial
Δημοσιεύθηκε: 19 Απρ 2016
014 Μαρ 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Δημοσιεύθηκε: 12 Απρ 2016
012 Μαρ 2018 -
How do I change the number of news posts shown on the portal home page?
Δημοσιεύθηκε: 4 Απρ 2016
017 Απρ 2018 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Δημοσιεύθηκε: 4 Απρ 2016
0{date} -
I'm having trouble with the subject of reminder emails
Δημοσιεύθηκε: 2 Νοε 2015
014 Μαρ 2018 -
How do I make a reusable checklist of things to do within a ticket?
Δημοσιεύθηκε: 16 Οκτ 2015
01 Απρ 2019 -
I'm having trouble making a custom report retrieve phone numbers
Δημοσιεύθηκε: 13 Οκτ 2015
017 Απρ 2018 -
How do I find the ID number of a Deskpro field or other item?
Δημοσιεύθηκε: 13 Οκτ 2015
01 Απρ 2019 -
How do I enable plain text ticket notification emails?
Δημοσιεύθηκε: 24 Ιουλ 2015
014 Μαρ 2018 -
Can one user from an organization see all that organization's tickets?
Δημοσιεύθηκε: 4 Ιουν 2015
017 Απρ 2018 -
What limitations do the trial versions have?
Δημοσιεύθηκε: 19 Απρ 2016
08 Νοε 2017 -
How can I use Zapier with Deskpro?
Δημοσιεύθηκε: 5 Ιουν 2018
06 Ιουν 2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Δημοσιεύθηκε: 6 Ιουν 2018
06 Ιουν 2018 -
Microphone not Working
Δημοσιεύθηκε: 20 Μαΐ 2020
020 Μαΐ 2020 -
Updating to the New Email Templates Editor
Δημοσιεύθηκε: 24 Μαρ 2020
020 Ιουλ 2020 -
Creating Deskpro Tickets using Google Calendar and Zapier
Δημοσιεύθηκε: 14 Οκτ 2019
017 Οκτ 2019 -
Upscope Integration
Δημοσιεύθηκε: 14 Οκτ 2019
015 Οκτ 2019 -
Can I send SLA notifications to a Slack channel?
Δημοσιεύθηκε: 4 Οκτ 2019
014 Οκτ 2019 -
Reverting Community to Feedback
Δημοσιεύθηκε: 13 Αυγ 2019
02 Σεπ 2019 -
Hide Option to Upload Image
Δημοσιεύθηκε: 7 Δεκ 2018
07 Δεκ 2018 -
Removing Comments on Satisfaction
Δημοσιεύθηκε: 7 Δεκ 2018
07 Δεκ 2018 -
What are the cookies that Deskpro uses?
Δημοσιεύθηκε: 5 Σεπ 2018
05 Σεπ 2018 -
How does Deskpro match email replies to their proper tickets?
Δημοσιεύθηκε: 26 Ιουλ 2018
026 Ιουλ 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Δημοσιεύθηκε: 2 Ιουν 2015
014 Μαρ 2018 -
Why are agent notes being included in email threads?
Δημοσιεύθηκε: 12 Ιαν 2015
09 Νοε 2017 -
I'm having trouble with emails being processed from a POP3 account
Δημοσιεύθηκε: 26 Ιουν 2014
013 Μαρ 2018 -
I'm having trouble with text formatting
Δημοσιεύθηκε: 26 Ιουν 2014
013 Μαρ 2018 -
How can I run an email-only helpdesk?
Δημοσιεύθηκε: 26 Ιουν 2014
07 Δεκ 2018 -
Ticket followers replying by email is going to the user not the agent
Δημοσιεύθηκε: 3 Ιουν 2014
09 Νοε 2017 -
How do I set up an email account for outgoing messages only?
Δημοσιεύθηκε: 3 Ιουν 2014
013 Μαρ 2018 -
I'm having trouble with translated words appearing in the wrong order
Δημοσιεύθηκε: 3 Ιουν 2014
013 Μαρ 2018 -
How do I make clear in email notifications to agent followers that they don't need to respond?
Δημοσιεύθηκε: 2 Ιουν 2014
0{date} -
How do I remove links to Deskpro from email notifications?
Δημοσιεύθηκε: 19 Μαΐ 2014
013 Μαρ 2018 -
I'm having trouble with some of our portal missing
Δημοσιεύθηκε: 19 Μαΐ 2014
013 Μαρ 2018 -
How can I set up ticket assignment workflows?
Δημοσιεύθηκε: 19 Μαΐ 2014
014 Ιαν 2019 -
What is the difference between labels and search terms in knowledgebase articles?
Δημοσιεύθηκε: 26 Ιουν 2014
013 Μαρ 2018 -
How do I limit agent access to tickets by department?
Δημοσιεύθηκε: 12 Αυγ 2014
114 Μαρ 2018 -
How do I embed a contact form within my website?
Δημοσιεύθηκε: 14 Αυγ 2014
014 Μαρ 2018 -
How can I make knowledgebase articles visible to specific users only?
Δημοσιεύθηκε: 13 Νοε 2014
214 Μαρ 2018 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Δημοσιεύθηκε: 12 Νοε 2014
014 Μαρ 2018 -
How can I make a department visible to agents only?
Δημοσιεύθηκε: 10 Νοε 2014
01 Απρ 2019 -
I'm having trouble with resolved tickets creating new tickets when users reply
Δημοσιεύθηκε: 10 Νοε 2014
014 Μαρ 2018 -
How do I automatically sort email that's forwarded into a single inbox?
Δημοσιεύθηκε: 24 Σεπ 2014
014 Μαρ 2018 -
Is there a way to CC: someone into a ticket?
Δημοσιεύθηκε: 23 Σεπ 2014
09 Νοε 2017 -
Can I BCC: someone into a ticket thread?
Δημοσιεύθηκε: 23 Σεπ 2014
014 Μαρ 2018 -
Can I keep my existing support email address?
Δημοσιεύθηκε: 23 Σεπ 2014
01 Απρ 2019 -
I'm having trouble with duplicate actions from a custom trigger
Δημοσιεύθηκε: 8 Σεπ 2014
014 Μαρ 2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Δημοσιεύθηκε: 14 Αυγ 2014
014 Μαρ 2018 -
How can I change the format and display of date and time?
Δημοσιεύθηκε: 25 Απρ 2014
020 Αυγ 2020