Using Deskpro

Messenger Widget Options

Matthew Wray

Published: 15 Ιουλ 2020

0

20 Ιουλ 2020
Gmail/Google Apps "modern security standards" email error

Ben Henley

Published: 18 Ιαν 2016

0

9 Νοε 2017
I'm having trouble with an error: "The email address is already in use"

Ben Henley

Published: 6 Ιαν 2016

0

14 Μαρ 2018
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: 9 Ιουν 2015

0

14 Μαρ 2018
How can I translate Deskpro into my language or improve an existing translation?

Ben Henley

Published: 4 Ιουν 2015

0

12 Μαρ 2018
How do I translate a custom phrase?

Ben Henley

Published: 29 Ιαν 2015

0

14 Μαρ 2018
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Published: 26 Ιαν 2015

0

25 Σεπ 2018
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

Published: 26 Ιαν 2015

0

1 Απρ 2019
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

Published: 26 Ιαν 2015

0

8 Οκτ 2019
How can I set different SLA response times for weekdays and weekends?

Ben Henley

Published: 13 Ιαν 2015

0

14 Μαρ 2018
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Published: 7 Ιαν 2015

0

14 Μαρ 2018
Can I move from Deskpro On-Premise to Deskpro Cloud?

Lauren Cumming

Published: 11 Μαΐ 2016

0

14 Μαρ 2018
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

Published: 24 Μαΐ 2016

0

14 Μαρ 2018
I'm having trouble with an error: "mistakes with form"

Ben Henley

Published: 25 Μαΐ 2016

0

14 Μαρ 2018
Overriding Messenger settings

Matthew Wray

Published: 15 Ιουλ 2020

0

20 Ιουλ 2020
How can I translate Help Center phrases into other languages or improve an existing translation?

Grace Howlett

Published: 17 Ιουν 2020

0

23 Ιουν 2020
Common Email Conversion Code Replacements

Emily Booth

Published: 16 Ιουν 2020

0

20 Ιουλ 2020
Adding tasks to tickets with triggers

Matthew Wray

Published: 15 Οκτ 2019

0

17 Οκτ 2019
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Published: 8 Αυγ 2016

0

14 Μαρ 2018
How do I create a welcome message for my portal?

Lauren Cumming

Published: 8 Αυγ 2016

0

21 Μαρ 2019
How can I further customize my chat widget?

Lauren Cumming

Published: 22 Ιουν 2016

0

14 Μαρ 2018
How do I manage overriding widget and chat settings?

Lauren Cumming

Published: 22 Ιουν 2016

0

17 Σεπ 2020
How do I install the chat widget in Joomla?

Lauren Cumming

Published: 22 Ιουν 2016

0

14 Μαρ 2018
How do I update my portal to the latest version?

Ben Henley

Published: 27 Μαΐ 2016

0

3 Οκτ 2019
How can I set up a simple request management process?

Ben Henley

Published: 18 Δεκ 2014

0

14 Μαρ 2018
How come my "1 day" SLA has a failure date 3 days away?

Ben Henley

Published: 15 Δεκ 2014

0

9 Νοε 2017
I'm having trouble with outgoing email

Ben Henley

Published: 31 Ιουλ 2014

0

14 Μαρ 2018
Why can't I see flags?

Ben Henley

Published: 28 Ιουλ 2014

1

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How do I set up an Outlook account as a ticket account for Cloud?

Ben Henley

Published: 24 Ιουλ 2014

0

14 Μαρ 2018
I'm having trouble deleting a table from a ticket reply

Ben Henley

Published: 24 Ιουλ 2014

0

14 Μαρ 2018
I'm having trouble with my portal chat tab

Ben Henley

Published: 9 Ιουλ 2014

0

14 Μαρ 2018
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: 11 Ιουν 2014

0

10 Σεπ 2019
How do I convert a normal user to an agent?

Ben Henley

Published: 11 Ιουν 2014

0

13 Μαρ 2018
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 24 Οκτ 2012

0

13 Μαρ 2018
How many users can I have?

Christopher Padfield

Published: 18 Σεπ 2012

0

8 Νοε 2017
What is an agent?

Christopher Padfield

Published: 18 Σεπ 2012

0

14 Μαΐ 2019
How do I set up an internal knowledgebase for agents only?

Ben Henley

Published: 14 Αυγ 2014

0

14 Μαρ 2018
How do I use the filter pane?

Ben Henley

Published: 28 Αυγ 2014

0

14 Μαρ 2018
What's the difference between Deskpro Cloud and Deskpro On-Premise?

Ben Henley

Published: 29 Αυγ 2014

0

22 Μαρ 2019
What is the size limit on attachments within Deskpro?

Ben Henley

Published: 10 Δεκ 2014

0

9 Νοε 2017
Why are there two Google authentication apps in Deskpro? (Old)

Ben Henley

Published: 19 Νοε 2014

0

1 Απρ 2019
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Published: 9 Οκτ 2014

0

8 Νοε 2017
I'm having trouble forwarding individual ticket messages to email

Ben Henley

Published: 8 Οκτ 2014

0

14 Μαρ 2018
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings

Ben Henley

Published: 7 Οκτ 2014

0

14 Μαρ 2018
Can Deskpro send SMS text notifications?

Ben Henley

Published: 25 Σεπ 2014

0

9 Νοε 2017
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: 8 Σεπ 2014

0

14 Μαρ 2018
How do I automatically increase ticket urgency on tickets from organization managers?

Ben Henley

Published: 8 Σεπ 2014

0

14 Μαρ 2018
How can I filter bounce messages?

Ben Henley

Published: 8 Σεπ 2014

0

14 Μαρ 2018
How do I assign out-of-hour tickets to a particular team?

Ben Henley

Published: 8 Σεπ 2014

1

14 Μαρ 2018
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 18 Σεπ 2012

0

19 Νοε 2018