Deskpro Horizon Release 2024.8
We’re pleased to announce the release of Deskpro Horizon, version 2024.8. This update includes some improvements and several bug fixes.
Deskpro Horizon Release 2024.7
We're excited to present the latest updates to Deskpro Horizon, version 2024.7. This update brings you new Social Channels to Ticket triggers, the ability to initiate calls while creating tickets, and the inclusion of Votes as a filtering criterion on Community...
Deskpro Horizon Release 2024.6
We’re pleased to announce the release of Deskpro Horizon, version 2024.6. This release adds our Lists functionality to the Help Center and Community components of Deskpro for agents and admins, enhances the Facebook and WhatsApp Channels, along with numerous other im...
Easily filter your Community Topics with Lists
Continuing with our updates on the way you manage and filter your information in the helpdesk, we are introducing the Lists feature to Community. This enhancement will help broaden Community capabilities by enabling agents to create custom no-code lists of...
Deskpro Horizon Release 2024.5
We’re pleased to announce the release of Deskpro Horizon, version 2024.5. This latest version expands our omnichannel offering with our WhatsApp Channel. Additionally, we've incorporated new criteria for canceling follow-ups, giving you greater control over your automations. We have also ro...
Enhance Omnichannel Support with the WhatsApp Channel
We are excited to announce the addition of a new feature to our omnichannel support - our WhatsApp Channel! With WhatsApp being one of the most widely used communication platforms globally, integrating it into our omnichannel offering helps you provide...
Deskpro Horizon Release 2024.4
We’re pleased to announce the release of Deskpro Horizon, version 2024.4. This release includes several new features including the expansion of our Lists functionality in the CRM, we have also resolved several bugs to improve your helpdesk experience.
Deskpro's CRM is enhanced with Lists
We are thrilled to announce an upgrade to Deskpro's CRM - the introduction of the Lists feature. This enhancement, replacing the Saved Search function, extends the CRM capabilities by enabling agents to create custom no-code lists of users or organizations...
Deskpro Horizon Release 2024.3
We're excited to present Deskpro Horizon, version 2024.3, with brand new features including enhancements to the CSV Importer for Ticket Data and a new 'Download All' button for ticket attachments. This update also brings general product improvements and bug fixes for...
Import Ticket Data Seamlessly with Deskpro's Enhanced CSV Importer
Using our enhanced CSV Importer you can now import existing ticket data from a CSV file directly into Deskpro, in addition to User and Organization data.