Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Δημοσιεύθηκε: 4 Απρ 2023
031 Αυγ 2023 -
Improve helpdesk performance with lots of tickets
Δημοσιεύθηκε: 19 Ιουν 2023
019 Ιουν 2023 -
What does marking a ticket as spam do?
Δημοσιεύθηκε: 20 Ιουν 2023
022 Ιουν 2023 -
How am I able to setup ticket assignment workflows?
Δημοσιεύθηκε: 22 Ιουν 2023
024 Αυγ 2023 -
Automatically increase urgency for tickets from Organization Managers
Δημοσιεύθηκε: 22 Ιουν 2023
031 Αυγ 2023 -
How can I remove links to Deskpro from email notifications?
Δημοσιεύθηκε: 24 Αυγ 2023
024 Αυγ 2023 -
Is time counted from when an SLA is applied?
Δημοσιεύθηκε: 10 Φεβ 2015
124 Αυγ 2023 -
How do I disable keyboard shortcuts?
Δημοσιεύθηκε: 30 Ιουν 2023
030 Ιουν 2023 -
How do I automatically assign agents to tickets they reply to using email?
Δημοσιεύθηκε: 30 Ιουν 2023
013 Σεπ 2023 -
How do I generate debug information for a ticket ?
Δημοσιεύθηκε: 20 Ιουλ 2023
013 Σεπ 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Δημοσιεύθηκε: 21 Ιουλ 2023
021 Ιουλ 2023 -
I'm having trouble with agents not receiving SMS alerts
Δημοσιεύθηκε: 17 Αυγ 2023
017 Αυγ 2023 -
How can I make agents record a solution for each ticket?
Δημοσιεύθηκε: 24 Αυγ 2023
024 Αυγ 2023 -
I can't load the Help Center editor
Δημοσιεύθηκε: 17 Αυγ 2023
017 Αυγ 2023 -
How do I add a custom favicon to the Help Center?
Δημοσιεύθηκε: 24 Αυγ 2023
024 Αυγ 2023 -
How to Download a Process Log
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
Hide Option to Upload an Account Photo in Help Center
Δημοσιεύθηκε: 24 Αυγ 2023
024 Αυγ 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Δημοσιεύθηκε: 13 Σεπ 2023
013 Σεπ 2023 -
How can I automatically respond to users to let them know our office is closed?
Δημοσιεύθηκε: 7 Σεπ 2023
07 Σεπ 2023 -
How do I prevent a specific agent being assigned tickets?
Δημοσιεύθηκε: 10 Αυγ 2023
010 Αυγ 2023 -
How can I change the name of the "Contact Us" tab?
Δημοσιεύθηκε: 30 Αυγ 2023
030 Αυγ 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Δημοσιεύθηκε: 13 Σεπ 2023
013 Σεπ 2023 -
How do I customize my embedded contact form?
Δημοσιεύθηκε: 30 Αυγ 2023
030 Αυγ 2023 -
How Do I Convert A Normal User to An Agent?
Δημοσιεύθηκε: 1 Αυγ 2023
01 Αυγ 2023 -
How do I remove agent names in the 'From:' field of emails?
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
I'm having trouble with an error: "Email address already exists"
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
Can I change the title of the 'Department' field on the contact form?
Δημοσιεύθηκε: 14 Νοε 2018
010 Αυγ 2023 -
I'm having trouble getting Jira-related triggers to work
Δημοσιεύθηκε: 10 Αυγ 2023
010 Αυγ 2023 -
How do I use ticket SLAs?
Δημοσιεύθηκε: 10 Αυγ 2023
010 Αυγ 2023 -
Ticket followers replying by email is going to the user not the agent
Δημοσιεύθηκε: 30 Αυγ 2023
030 Αυγ 2023 -
How can I show a list of Ticket Followers in an email notification?
Δημοσιεύθηκε: 10 Αυγ 2023
016 Αυγ 2023 -
Download ticket results as CSV
Δημοσιεύθηκε: 17 Αυγ 2023
017 Αυγ 2023 -
Creating Effective Custom New Ticket Contact Forms
Δημοσιεύθηκε: 10 Φεβ 2022
021 Αυγ 2023 -
What are the different interfaces in Deskpro?
Δημοσιεύθηκε: 17 Αυγ 2023
021 Αυγ 2023 -
What are the default triggers for?
Δημοσιεύθηκε: 22 Ιαν 2015
025 Αυγ 2023 -
How do I find the ID number of a Deskpro field or other item?
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
Why are some automatic Replies added as an Agent Note?
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
Overriding Messenger settings
Δημοσιεύθηκε: 30 Αυγ 2023
030 Αυγ 2023 -
How to display a ticket custom field in an email template or Help Center template
Δημοσιεύθηκε: 30 Αυγ 2023
031 Αυγ 2023 -
Gmail/Google Apps "modern security standards" email error
Δημοσιεύθηκε: 31 Αυγ 2023
031 Αυγ 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Δημοσιεύθηκε: 13 Ιαν 2015
01 Σεπ 2023 -
Can I use Active Directory to sign in my agents?
Δημοσιεύθηκε: 8 Σεπ 2023
08 Σεπ 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Δημοσιεύθηκε: 11 Σεπ 2023
011 Σεπ 2023 -
How to inspect AJAX requests with Chrome tools
Δημοσιεύθηκε: 11 Σεπ 2023
011 Σεπ 2023 -
JIRA integration app
Δημοσιεύθηκε: 12 Σεπ 2023
012 Σεπ 2023 -
Using the Deskpro API browser
Δημοσιεύθηκε: 13 Σεπ 2023
013 Σεπ 2023 -
How can I best manage Out of Office Agent accounts?
Δημοσιεύθηκε: 13 Σεπ 2023
06 Οκτ 2023 -
How does Deskpro match email replies to their proper tickets?
Δημοσιεύθηκε: 13 Σεπ 2023
013 Σεπ 2023 -
How do I change the fields on the ticket form?
Δημοσιεύθηκε: 19 Σεπ 2023
019 Σεπ 2023 -
Can I import data from other systems or helpdesks?
Δημοσιεύθηκε: 19 Σεπ 2023
020 Σεπ 2023