Ticket Structure
-
How do I set up a new user registration form?
Δημοσιεύθηκε: 8 Σεπ 2023
08 Σεπ 2023 -
How do I set a default department for tickets submitted via the Help Center?
Δημοσιεύθηκε: 17 Αυγ 2023
017 Αυγ 2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Δημοσιεύθηκε: 17 Αυγ 2023
017 Αυγ 2023 -
How do I add Custom User Fields to Ticket Forms?
Δημοσιεύθηκε: 1 Σεπ 2023
08 Σεπ 2023 -
What is Ticket Archiving and why should I use it?
Δημοσιεύθηκε: 16 Ιουν 2023
07 Σεπ 2023 -
Why can't I add custom ticket statuses?
Δημοσιεύθηκε: 16 Ιουν 2023
07 Σεπ 2023 -
How do I follow up automatically when a user stops replying?
Δημοσιεύθηκε: 1 Σεπ 2023
07 Σεπ 2023 -
How can I make a department visible to agents only?
Δημοσιεύθηκε: 7 Σεπ 2023
07 Σεπ 2023 -
How do I make a reusable checklist of things to do within a ticket?
Δημοσιεύθηκε: 3 Οκτ 2023
03 Οκτ 2023 -
Creating an Impact, Urgency and Priority matrix
Δημοσιεύθηκε: 1 Αυγ 2023
09 Ιαν 2024