Business Rules
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How can I receive text alerts with ticket information?
Δημοσιεύθηκε: 17 Αυγ 2023
017 Αυγ 2023 -
What are Escalations?
Δημοσιεύθηκε: 29 Νοε 2007
017 Αυγ 2023 -
Automatically add Tasks to Tickets with Triggers
Δημοσιεύθηκε: 21 Αυγ 2023
031 Αυγ 2023 -
Creating Shift Patterns in your Helpdesk
Δημοσιεύθηκε: 20 Ιαν 2023
012 Οκτ 2023 -
How can I send different auto-responses dependent on email addresses?
Δημοσιεύθηκε: 22 Ιουν 2023
024 Αυγ 2023 -
How can I set different SLA response times for weekdays and weekends?
Δημοσιεύθηκε: 24 Αυγ 2023
024 Αυγ 2023 -
I'm having trouble with duplicate actions from a custom trigger
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
How do I use a generic From: name for agent email notifications?
Δημοσιεύθηκε: 29 Αυγ 2023
029 Αυγ 2023 -
Can I track Service Level Agreements in Deskpro?
Δημοσιεύθηκε: 30 Αυγ 2023
030 Αυγ 2023 -
How does a Round Robin start assigning Tickets?
Δημοσιεύθηκε: 30 Αυγ 2023
030 Αυγ 2023 -
How can I send an SLA update to Slack?
Δημοσιεύθηκε: 31 Αυγ 2023
031 Αυγ 2023 -
Changing the order of messages on a ticket
Δημοσιεύθηκε: 8 Ιουν 2023
031 Αυγ 2023 -
How do I stop bounces and Out of Office messages being turned into tickets?
Δημοσιεύθηκε: 26 Ιουλ 2023
031 Αυγ 2023 -
How do I follow up automatically when a user stops replying?
Δημοσιεύθηκε: 1 Σεπ 2023
07 Σεπ 2023 -
Why does my 1 day SLA have a failure date 3 days away?
Δημοσιεύθηκε: 7 Σεπ 2023
07 Σεπ 2023 -
Can Deskpro send SMS text notifications?
Δημοσιεύθηκε: 8 Σεπ 2023
015 Σεπ 2023 -
Can I show the Satisfaction survey only for tickets in a certain department?
Δημοσιεύθηκε: 14 Σεπ 2023
014 Σεπ 2023 -
How do I set up a Round Robin for Ticket Assignment?
Δημοσιεύθηκε: 15 Σεπ 2023
015 Σεπ 2023 -
How do I prevent satisfaction survey requests being sent to particular users?
Δημοσιεύθηκε: 15 Σεπ 2023
015 Σεπ 2023 -
How can I run a trigger for a specific Organization?
Δημοσιεύθηκε: 19 Σεπ 2023
019 Σεπ 2023 -
Increasing the priority of tickets when emails are marked with High Importance
Δημοσιεύθηκε: 8 Μαρ 2023
09 Ιαν 2024