Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Cyhoeddwyd: 4 Ebr 2023
031 Awst 2023 -
Improve helpdesk performance with lots of tickets
Cyhoeddwyd: 19 Meh 2023
019 Meh 2023 -
What does marking a ticket as spam do?
Cyhoeddwyd: 20 Meh 2023
022 Meh 2023 -
How am I able to setup ticket assignment workflows?
Cyhoeddwyd: 22 Meh 2023
024 Awst 2023 -
Automatically increase urgency for tickets from Organization Managers
Cyhoeddwyd: 22 Meh 2023
031 Awst 2023 -
How can I remove links to Deskpro from email notifications?
Cyhoeddwyd: 24 Awst 2023
024 Awst 2023 -
Is time counted from when an SLA is applied?
Cyhoeddwyd: 10 Chwef 2015
124 Awst 2023 -
How do I disable keyboard shortcuts?
Cyhoeddwyd: 30 Meh 2023
030 Meh 2023 -
How do I automatically assign agents to tickets they reply to using email?
Cyhoeddwyd: 30 Meh 2023
013 Medi 2023 -
How do I generate debug information for a ticket ?
Cyhoeddwyd: 20 Gorff 2023
013 Medi 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Cyhoeddwyd: 21 Gorff 2023
021 Gorff 2023 -
I'm having trouble with agents not receiving SMS alerts
Cyhoeddwyd: 17 Awst 2023
017 Awst 2023 -
How can I make agents record a solution for each ticket?
Cyhoeddwyd: 24 Awst 2023
024 Awst 2023 -
I can't load the Help Center editor
Cyhoeddwyd: 17 Awst 2023
017 Awst 2023 -
How do I add a custom favicon to the Help Center?
Cyhoeddwyd: 24 Awst 2023
024 Awst 2023 -
How to Download a Process Log
Cyhoeddwyd: 29 Awst 2023
029 Awst 2023 -
Hide Option to Upload an Account Photo in Help Center
Cyhoeddwyd: 24 Awst 2023
024 Awst 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Cyhoeddwyd: 13 Medi 2023
013 Medi 2023 -
How can I automatically respond to users to let them know our office is closed?
Cyhoeddwyd: 7 Medi 2023
07 Medi 2023 -
How do I prevent a specific agent being assigned tickets?
Cyhoeddwyd: 10 Awst 2023
010 Awst 2023 -
How can I change the name of the "Contact Us" tab?
Cyhoeddwyd: 30 Awst 2023
030 Awst 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Cyhoeddwyd: 13 Medi 2023
013 Medi 2023 -
How do I customize my embedded contact form?
Cyhoeddwyd: 30 Awst 2023
030 Awst 2023 -
How Do I Convert A Normal User to An Agent?
Cyhoeddwyd: 1 Awst 2023
01 Awst 2023 -
How do I remove agent names in the 'From:' field of emails?
Cyhoeddwyd: 29 Awst 2023
029 Awst 2023 -
I'm having trouble with an error: "Email address already exists"
Cyhoeddwyd: 29 Awst 2023
029 Awst 2023 -
Can I change the title of the 'Department' field on the contact form?
Cyhoeddwyd: 14 Tach 2018
010 Awst 2023 -
I'm having trouble getting Jira-related triggers to work
Cyhoeddwyd: 10 Awst 2023
010 Awst 2023 -
How do I use ticket SLAs?
Cyhoeddwyd: 10 Awst 2023
010 Awst 2023 -
Ticket followers replying by email is going to the user not the agent
Cyhoeddwyd: 30 Awst 2023
030 Awst 2023 -
How can I show a list of Ticket Followers in an email notification?
Cyhoeddwyd: 10 Awst 2023
016 Awst 2023 -
Download ticket results as CSV
Cyhoeddwyd: 17 Awst 2023
017 Awst 2023 -
Creating Effective Custom New Ticket Contact Forms
Cyhoeddwyd: 10 Chwef 2022
021 Awst 2023 -
What are the different interfaces in Deskpro?
Cyhoeddwyd: 17 Awst 2023
021 Awst 2023 -
What are the default triggers for?
Cyhoeddwyd: 22 Ion 2015
025 Awst 2023 -
How do I find the ID number of a Deskpro field or other item?
Cyhoeddwyd: 29 Awst 2023
029 Awst 2023 -
Why are some automatic Replies added as an Agent Note?
Cyhoeddwyd: 29 Awst 2023
029 Awst 2023 -
Overriding Messenger settings
Cyhoeddwyd: 30 Awst 2023
030 Awst 2023 -
How to display a ticket custom field in an email template or Help Center template
Cyhoeddwyd: 30 Awst 2023
031 Awst 2023 -
Gmail/Google Apps "modern security standards" email error
Cyhoeddwyd: 31 Awst 2023
031 Awst 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Cyhoeddwyd: 13 Ion 2015
01 Medi 2023 -
Can I use Active Directory to sign in my agents?
Cyhoeddwyd: 8 Medi 2023
08 Medi 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Cyhoeddwyd: 11 Medi 2023
011 Medi 2023 -
How to inspect AJAX requests with Chrome tools
Cyhoeddwyd: 11 Medi 2023
011 Medi 2023 -
JIRA integration app
Cyhoeddwyd: 12 Medi 2023
012 Medi 2023 -
Using the Deskpro API browser
Cyhoeddwyd: 13 Medi 2023
013 Medi 2023 -
How can I best manage Out of Office Agent accounts?
Cyhoeddwyd: 13 Medi 2023
06 Hyd 2023 -
How does Deskpro match email replies to their proper tickets?
Cyhoeddwyd: 13 Medi 2023
013 Medi 2023 -
How do I change the fields on the ticket form?
Cyhoeddwyd: 19 Medi 2023
019 Medi 2023 -
Can I import data from other systems or helpdesks?
Cyhoeddwyd: 19 Medi 2023
020 Medi 2023