Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Cyhoeddwyd: Apr 4, 2023
0Aug 31, 2023 -
Improve helpdesk performance with lots of tickets
Cyhoeddwyd: Jun 19, 2023
0Jun 19, 2023 -
What does marking a ticket as spam do?
Cyhoeddwyd: Jun 20, 2023
0Jun 22, 2023 -
How am I able to setup ticket assignment workflows?
Cyhoeddwyd: Jun 22, 2023
0Aug 24, 2023 -
Automatically increase urgency for tickets from Organization Managers
Cyhoeddwyd: Jun 22, 2023
0Aug 31, 2023 -
How can I remove links to Deskpro from email notifications?
Cyhoeddwyd: Aug 24, 2023
0Aug 24, 2023 -
Is time counted from when an SLA is applied?
Cyhoeddwyd: Feb 10, 2015
1Aug 24, 2023 -
How do I disable keyboard shortcuts?
Cyhoeddwyd: Jun 30, 2023
0Jun 30, 2023 -
How do I automatically assign agents to tickets they reply to using email?
Cyhoeddwyd: Jun 30, 2023
0Sep 13, 2023 -
How do I generate debug information for a ticket ?
Cyhoeddwyd: Jul 20, 2023
0Sep 13, 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Cyhoeddwyd: Jul 21, 2023
0Jul 21, 2023 -
I'm having trouble with agents not receiving SMS alerts
Cyhoeddwyd: Aug 17, 2023
0Aug 17, 2023 -
How can I make agents record a solution for each ticket?
Cyhoeddwyd: Aug 24, 2023
0Aug 24, 2023 -
I can't load the Help Center editor
Cyhoeddwyd: Aug 17, 2023
0Aug 17, 2023 -
How do I add a custom favicon to the Help Center?
Cyhoeddwyd: Aug 24, 2023
0Aug 24, 2023 -
How to Download a Process Log
Cyhoeddwyd: Aug 29, 2023
0Aug 29, 2023 -
Hide Option to Upload an Account Photo in Help Center
Cyhoeddwyd: Aug 24, 2023
0Aug 24, 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Cyhoeddwyd: Sep 13, 2023
0Sep 13, 2023 -
How can I automatically respond to users to let them know our office is closed?
Cyhoeddwyd: Sep 7, 2023
0Sep 7, 2023 -
How do I prevent a specific agent being assigned tickets?
Cyhoeddwyd: Aug 10, 2023
0Aug 10, 2023 -
How can I change the name of the "Contact Us" tab?
Cyhoeddwyd: Aug 30, 2023
0Aug 30, 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Cyhoeddwyd: Sep 13, 2023
0Sep 13, 2023 -
How do I customize my embedded contact form?
Cyhoeddwyd: Aug 30, 2023
0Aug 30, 2023 -
How Do I Convert A Normal User to An Agent?
Cyhoeddwyd: Aug 1, 2023
0Aug 1, 2023 -
How do I remove agent names in the 'From:' field of emails?
Cyhoeddwyd: Aug 29, 2023
0Aug 29, 2023 -
I'm having trouble with an error: "Email address already exists"
Cyhoeddwyd: Aug 29, 2023
0Aug 29, 2023 -
Can I change the title of the 'Department' field on the contact form?
Cyhoeddwyd: Nov 14, 2018
0Aug 10, 2023 -
I'm having trouble getting Jira-related triggers to work
Cyhoeddwyd: Aug 10, 2023
0Aug 10, 2023 -
How do I use ticket SLAs?
Cyhoeddwyd: Aug 10, 2023
0Aug 10, 2023 -
Ticket followers replying by email is going to the user not the agent
Cyhoeddwyd: Aug 30, 2023
0Aug 30, 2023 -
How can I show a list of Ticket Followers in an email notification?
Cyhoeddwyd: Aug 10, 2023
0Aug 16, 2023 -
Download ticket results as CSV
Cyhoeddwyd: Aug 17, 2023
0Aug 17, 2023 -
Creating Effective Custom New Ticket Contact Forms
Cyhoeddwyd: Feb 10, 2022
0Aug 21, 2023 -
Creating an Impact, Urgency and Priority matrix
Cyhoeddwyd: Aug 1, 2023
0Aug 21, 2023 -
What are the different interfaces in Deskpro?
Cyhoeddwyd: Aug 17, 2023
0Aug 21, 2023 -
What are the default triggers for?
Cyhoeddwyd: Jan 22, 2015
0Aug 25, 2023 -
How do I find the ID number of a Deskpro field or other item?
Cyhoeddwyd: Aug 29, 2023
0Aug 29, 2023 -
Why are some automatic Replies added as an Agent Note?
Cyhoeddwyd: Aug 29, 2023
0Aug 29, 2023 -
Overriding Messenger settings
Cyhoeddwyd: Aug 30, 2023
0Aug 30, 2023 -
How to display a ticket custom field in an email template or Help Center template
Cyhoeddwyd: Aug 30, 2023
0Aug 31, 2023 -
Gmail/Google Apps "modern security standards" email error
Cyhoeddwyd: Aug 31, 2023
0Aug 31, 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Cyhoeddwyd: Jan 13, 2015
0Sep 1, 2023 -
Can I use Active Directory to sign in my agents?
Cyhoeddwyd: Sep 8, 2023
0Sep 8, 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Cyhoeddwyd: Sep 11, 2023
0Sep 11, 2023 -
How to inspect AJAX requests with Chrome tools
Cyhoeddwyd: Sep 11, 2023
0Sep 11, 2023 -
JIRA integration app
Cyhoeddwyd: Sep 12, 2023
0Sep 12, 2023 -
Using the Deskpro API browser
Cyhoeddwyd: Sep 13, 2023
0Sep 13, 2023 -
How can I best manage Out of Office Agent accounts?
Cyhoeddwyd: Sep 13, 2023
0Oct 6, 2023 -
How does Deskpro match email replies to their proper tickets?
Cyhoeddwyd: Sep 13, 2023
0Sep 13, 2023 -
How do I change the fields on the ticket form?
Cyhoeddwyd: Sep 19, 2023
0Sep 19, 2023