Ticket Structure
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How do I set up a new user registration form?
Cyhoeddwyd: 8 Medi 2023
08 Medi 2023 -
How do I set a default department for tickets submitted via the Help Center?
Cyhoeddwyd: 17 Awst 2023
017 Awst 2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Cyhoeddwyd: 17 Awst 2023
017 Awst 2023 -
How do I add Custom User Fields to Ticket Forms?
Cyhoeddwyd: 1 Medi 2023
08 Medi 2023 -
What is Ticket Archiving and why should I use it?
Cyhoeddwyd: 16 Meh 2023
07 Medi 2023 -
Why can't I add custom ticket statuses?
Cyhoeddwyd: 16 Meh 2023
07 Medi 2023 -
How do I follow up automatically when a user stops replying?
Cyhoeddwyd: 1 Medi 2023
07 Medi 2023 -
How can I make a department visible to agents only?
Cyhoeddwyd: 7 Medi 2023
07 Medi 2023 -
How do I make a reusable checklist of things to do within a ticket?
Cyhoeddwyd: 3 Hyd 2023
03 Hyd 2023 -
Creating an Impact, Urgency and Priority matrix
Cyhoeddwyd: 1 Awst 2023
09 Ion 2024