Channels
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Adding an Agent as a CC on an Email creates a Ticket
Cyhoeddwyd: 8 Meh 2023
07 Medi 2023 -
How do I enable logging for outgoing email?
Cyhoeddwyd: 7 Maw 2013
07 Medi 2023 -
I'm having trouble with replies being created as new tickets
Cyhoeddwyd: 16 Meh 2023
07 Medi 2023 -
Can I run an Email-only helpdesk?
Cyhoeddwyd: 16 Meh 2023
07 Medi 2023 -
How do I add an organization-wide email signature?
Cyhoeddwyd: 8 Medi 2023
08 Medi 2023 -
Creating brand-specific Email Templates
Cyhoeddwyd: 19 Hyd 2023
019 Hyd 2023 -
How do I include ticket account addresses in emails?
Cyhoeddwyd: 8 Medi 2023
08 Medi 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Cyhoeddwyd: 11 Medi 2023
011 Medi 2023 -
Exchange not displaying the correct 'From:' field
Cyhoeddwyd: 11 Medi 2023
011 Medi 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Cyhoeddwyd: 11 Medi 2023
011 Medi 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Cyhoeddwyd: 11 Medi 2023
011 Medi 2023 -
Can I keep my existing support email address?
Cyhoeddwyd: 13 Medi 2023
013 Medi 2023 -
I'm having trouble with incoming emails not being turned into tickets
Cyhoeddwyd: 13 Medi 2023
013 Medi 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Cyhoeddwyd: 13 Medi 2023
013 Medi 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Cyhoeddwyd: 13 Medi 2023
013 Medi 2023 -
How do I set up an email account for outgoing messages only?
Cyhoeddwyd: 15 Medi 2023
015 Medi 2023 -
How do I create a custom button for my chat widget?
Cyhoeddwyd: 20 Medi 2023
020 Medi 2023 -
Messenger Widget Options
Cyhoeddwyd: 20 Medi 2023
020 Medi 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Cyhoeddwyd: 27 Medi 2023
03 Hyd 2023 -
How can I switch email clients whilst using Deskpro?
Cyhoeddwyd: 27 Medi 2023
027 Medi 2023 -
What is the difference between Microsoft OWA and EWS?
Cyhoeddwyd: 13 Tach 2018
06 Hyd 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Cyhoeddwyd: 27 Maw 2013
19 Ion 2024 -
Translating your Messenger Widget
Cyhoeddwyd: 31 Maw 2023
09 Ion 2024 -
How do I show users which agents are following their tickets?
Cyhoeddwyd: 30 Mai 2014
09 Ion 2024 -
Why can't some users see my messenger widget?
Cyhoeddwyd: 13 Medi 2023
09 Ion 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Cyhoeddwyd: 24 Ion 2023
09 Ion 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Cyhoeddwyd: 14 Maw 2014
024 Ion 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Cyhoeddwyd: 31 Ion 2024
01 Chwef 2024 -
Banned WhatsApp Business Accounts
Cyhoeddwyd: 27 Chwef 2024
027 Chwef 2024