Using Deskpro
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How do I set up an email account for outgoing messages only?
Published: 3 Meh 2014
013 Maw 2018 -
I'm having trouble with outgoing email
Published: 31 Gorff 2014
014 Maw 2018 -
How do I send a different auto-reply to new users?
Published: 9 Medi 2014
014 Maw 2018 -
How do I use the filter pane?
Published: 28 Awst 2014
014 Maw 2018 -
I'm having trouble with my portal chat tab
Published: 9 Gorff 2014
014 Maw 2018 -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: 26 Meh 2014
013 Maw 2018 -
How do I nominate users to manage an organization's tickets?
Published: 16 Tach 2012
013 Maw 2018 -
Can I BCC: someone into a ticket thread?
Published: 23 Medi 2014
014 Maw 2018 -
How can I set up agent permissions, permission groups and department access?
Published: 15 Medi 2014
014 Maw 2018 -
How do I customize the text that appears on my portal?
Published: 9 Medi 2014
014 Maw 2018 -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: 29 Awst 2014
022 Maw 2019 -
How do I change the chat widget language?
Published: 29 Ion 2013
013 Maw 2018 -
How do I view the raw email source for a ticket message?
Published: 13 Chwef 2013
013 Maw 2018 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 28 Hyd 2014
014 Maw 2018 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 28 Hyd 2014
014 Maw 2018 -
How do I automatically tell users who submit tickets by email to use the portal?
Published: 16 Medi 2014
08 Maw 2018 -
Which web browsers does Deskpro support?
Published: 10 Medi 2014
021 Ebr 2020 -
What is the size limit on attachments within Deskpro?
Published: 10 Rhag 2014
110 Rhag 2014 -
Why are there two Google authentication apps in Deskpro? (Old)
Published: 19 Tach 2014
01 Ebr 2019 -
Is there a way to CC: someone into a ticket?
Published: 23 Medi 2014
09 Tach 2017 -
How do I remove links to Deskpro from email notifications?
Published: 19 Mai 2014
013 Maw 2018 -
Does Deskpro support multiple languages?
Published: 8 Medi 2014
112 Medi 2022 -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: 2 Medi 2013
014 Ion 2019 -
How do I generate debug information for a ticket?
Published: 18 Gorff 2013
013 Maw 2018 -
How can I take screenshots in Deskpro?
Published: 15 Mai 2013
013 Maw 2018 -
What are Deskpro security best practices?
Published: 8 Medi 2014
017 Ebr 2018 -
Can I use a custom domain name for the portal?
Published: 16 Awst 2012
03 Ion 2019 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18 Rhag 2014
014 Maw 2018 -
How can I use the JIRA integration?
Published: 22 Rhag 2014
014 Maw 2018 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 22 Rhag 2014
014 Maw 2018 -
Can I use Deskpro automation for integration with JIRA?
Published: 22 Rhag 2014
09 Tach 2017 -
I'm having trouble adding agent names to the body of user notification emails
Published: 7 Ion 2015
014 Maw 2018 -
I'm having trouble getting JIRA-related triggers to work
Published: 7 Ion 2015
014 Maw 2018 -
How can I set different SLA response times for weekdays and weekends?
Published: 13 Ion 2015
014 Maw 2018 -
Why are agent notes being included in email threads?
Published: 12 Ion 2015
09 Tach 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13 Ion 2015
014 Maw 2018 -
What are the default triggers for?
Published: 22 Ion 2015
014 Maw 2018 -
How do I stop agent names appearing in the 'From:' field of emails?
Published: 26 Ion 2015
08 Hyd 2019 -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: 26 Ion 2015
01 Ebr 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Published: 26 Ion 2015
022 Hyd 2020 -
How do I translate a custom phrase?
Published: 29 Ion 2015
014 Maw 2018 -
How do I install the 'Resolve User Hostnames' app
Published: 30 Ion 2015
014 Mai 2018 -
What resources are available for teaching agents to use Deskpro?
Published: 3 Chwef 2015
01 Maw 2018 -
How do I bulk delete tickets?
Published: 4 Chwef 2015
09 Tach 2017 -
How do I set up a new user registration form?
Published: 9 Chwef 2015
08 Mai 2018 -
I'm having trouble getting embedded videos to work correctly
Published: 9 Chwef 2015
014 Maw 2018 -
Is time counted from when an SLA is applied?
Published: 10 Chwef 2015
12 Medi 2021 -
How can I best manage out-of-office agents accounts?
Published: 1 Ebr 2015
014 Maw 2018 -
How do I delete all my test tickets?
Published: 15 Meh 2015
013 Meh 2022 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 2 Meh 2015
014 Maw 2018