Using Deskpro
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Automatic update from the legacy Portal theme to the Help Center theme
Published: 19 Awst 2020
026 Awst 2020 -
How do I install the chat widget in Shopify?
Published: 22 Meh 2016
08 Mai 2018 -
How do I install the Messenger widget in Wordpress?
Published: 22 Meh 2016
09 Hyd 2020 -
I'm having trouble with an error: "imap_open() error" in logs
Published: 19 Chwef 2016
014 Mawrth 2018 -
How do I disable keyboard shortcuts?
Published: 25 Meh 2015
020 Mawrth 2019 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 22 Meh 2015
014 Mawrth 2018 -
How do I include ticket account addresses in emails?
Published: 22 Meh 2015
014 Mawrth 2018 -
I'm having trouble with the round robin working properly
Published: 18 Meh 2015
014 Mawrth 2018 -
How do I change the logo on the agent login screen?
Published: 10 Meh 2015
020 Mawrth 2019 -
I'm having trouble getting embedded videos to work correctly
Published: 9 Chwef 2015
014 Mawrth 2018 -
How do I set up a new user registration form?
Published: 9 Chwef 2015
08 Mai 2018 -
How do I install the chat widget in Drupal?
Published: 22 Meh 2016
014 Mawrth 2018 -
How do I install the chat widget in Magento?
Published: 22 Meh 2016
014 Mawrth 2018 -
How do I change the welcome message for different usergroups?
Published: 26 Awst 2016
014 Mawrth 2018 -
Emails on cloud are rejected due to missing or invalid rDNS entry
Published: 13 Awst 2020
013 Awst 2020 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Published: 4 Rhag 2018
04 Rhag 2018 -
Hide Option to Upload Image
Published: 7 Rhag 2018
07 Rhag 2018 -
How do I run a report showing ticket activity grouped by agent and department?
Published: 9 Mai 2018
09 Mai 2018 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 8 Mai 2018
08 Mai 2018 -
How do I pre-fill ticket form fields automatically for certain users?
Published: 8 Mai 2018
015 Ion 2019 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 5 Ebrill 2018
05 Ebrill 2018 -
How can I change the name of the "Contact Us" tab?
Published: 16 Tach 2016
014 Mawrth 2018 -
How do I add a custom favicon to the user portal?
Published: 16 Tach 2016
015 Ion 2019 -
How can I switch email clients whilst using Deskpro?
Published: 16 Medi 2016
014 Mawrth 2018 -
How do I bulk delete tickets?
Published: 4 Chwef 2015
09 Tach 2017 -
What resources are available for teaching agents to use Deskpro?
Published: 3 Chwef 2015
01 Mawrth 2018 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 29 Gorff 2014
014 Mawrth 2018 -
I'm having trouble with incoming emails not being turned into tickets
Published: 29 Gorff 2014
014 Mawrth 2018 -
Why is some of my agent interface missing?
Published: 26 Meh 2014
013 Mawrth 2018 -
How do I manually run the email processing command?
Published: 9 Ebrill 2013
019 Tach 2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27 Mawrth 2013
19 Tach 2017 -
How do I enable logging for outgoing email?
Published: 7 Mawrth 2013
013 Mawrth 2018 -
How do I use variables in snippets, messages and webhook actions?
Published: 11 Rhag 2012
415 Meh 2018 -
What documentation is available for Deskpro?
Published: 5 Rhag 2012
01 Mawrth 2018 -
How do I nominate users to manage an organization's tickets?
Published: 16 Tach 2012
013 Mawrth 2018 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 5 Tach 2012
013 Mawrth 2018 -
I'm having trouble with some tickets ending up in random departments
Published: 30 Gorff 2014
014 Mawrth 2018 -
How do I bill users or record time spent on support?
Published: 2 Medi 2014
08 Mawrth 2018 -
How do I use drag and drop ticket attachments?
Published: 2 Medi 2014
014 Mawrth 2018 -
Can I use Deskpro automation for integration with JIRA?
Published: 22 Rhag 2014
09 Tach 2017 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 22 Rhag 2014
014 Mawrth 2018 -
How can I use the JIRA integration?
Published: 22 Rhag 2014
014 Mawrth 2018 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 18 Rhag 2014
014 Mawrth 2018 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: 10 Medi 2014
014 Mawrth 2018 -
Can I use Active Directory to sign in my agents?
Published: 9 Medi 2014
01 Ebrill 2019 -
Can I use LDAP to sign in my agents?
Published: 9 Medi 2014
01 Ebrill 2019 -
How do I customize the text that appears on my portal?
Published: 9 Medi 2014
014 Mawrth 2018 -
I'm having trouble with agents not receiving SMS alerts
Published: 5 Medi 2014
014 Mawrth 2018 -
How can I send automatic SMS notifications to agents?
Published: 5 Medi 2014
014 Mawrth 2018 -
Can I use a custom domain name for the portal?
Published: 16 Awst 2012
03 Ion 2019